Carvalley Avis 

AVOID! AVOID! AVOID!

Save yourself headache and money by avoiding this dealership! They buy crash damaged cars for cheap as they advertise on the same physical site they buy all crash damaged cars then fix them very cheaply and sell with problems that are hidden at the time of purchase. In their terms and condition which is hidden on the back of the invoice you receive that you can’t return any of their cars if they have wear and tear such as oil leaks, gearbox issues and engine lights on! This should tell you all you need to know about what kind of car dealership they are and their manager Zahid is extremely rude and condescending!

I needed to sell my mum's Fiat 500. I was offered a very good price for the car and their attitude has been professional, patient and friendly both over WhatsApp, phone and then face to face today.

I can see some customers have been unhappy with the customer service but this has definitely not been my experience. if you treat people with respect they will generally respond in the same way.

While I was trying to sell the car I spoke with 3 other dealers and none of them were as efficient, fair and reasonable as the guys at Car Valley.

I will use again in the future for sure.

Thanks!

I bought a VW Polo on a great price. Customer service was brilliant car was clean inside and outside very nice and honest people recommend to everyone.

absolutely terrible experience, do not use services of this car dealership, all they care about is for you to sign the documents and make the money. they will sale you a car without making sure you are fully informed about it. the sales man i’ve had a displeasure talking with was completely disinterested with the points i was making and, (his words!) didn’t think it’s his job to inform a customer about the product he’s selling!! 🤣ridiculous situation and the sales man definitely not a decent human being, i hope non of you will ever have to listen to a word from this man’s mouth 🤢 he didn’t have to charge an admin fee but he did anyway because why would he be a nice person and not use a language barrier against a customer, this company should be ashamed for employing him (sat 02/08 3pm). please don’t bother to answer, no need for anymore lies

Its been nearly 2 months and they barely reply ive messaged both business accounts and they give vague replies after 1 week even simple questions they dont respond to even though they are online. Waste of time. If it takes that long to reply i wonder how long it takes for the car finance to be sorted out. By then id probably find something else i dont have time to waiting around for replies and answers.

Super service

Fine car at nice price

Must recomned

Bought a car that broke down the day I bought it

Scammers absolute scammers all positive reviews are lazy and fake

The Worst Car scammers in Britain.They even have their own MOT workshop ...London Mayor Pls take note.....II bought a convertible car that i found was leaking as the rain drops,Flashing break warnings on the dashboard ,on taking off the car seat covers which was purposely made difficult to remove only to find the seat were completely worn out,items glued,the roof opener glued,and the worst was when the rains came.within weeks the car was covered in mmoulds and damp due to leakage from the windows and roof.They were so rude and blocked my number and every attempt to find out who actually owns the company was dodgey.I had to resort to county court after they ignored my attempts and denied ever receiving the court summon But only responded when Judgment was served with flimsy exuces....I will update you guys on the court outcome.I advice anyone to sue and seek damages on top the claim

Bad customer service. I was referred by my friend, who was a regular customer of them. The person who was dealing with us was totally unprofessional and stubborn. He was even denying the services which was given to my friend from this garage. My friend asked where is the owner i want to talk with him as he always deal with me..the person who was dealing with us was azhar or mazher cheema he said i am the owner of this garage. My friend got interest free instalments from them but he was refusing that no it could nit be possible. And was justifying the interest as halal he gave the example “ before marriage sex is haram but after marriage sex is halal”. He was highly unprofessional incompetent arrogant who just cut down his own regular customer.

ABSOLUTE RUBBISH COSTUMER SERVICE !!!

I’ve sent enquiry regarding one of the vehicles advertised for sale on their website on the 7th of November?no reply! then I sent updated enquiry for the same vehicle a day later? no response! Today is 28th of November and what I can see that the vehicle I was enquiring about still for sale but no one contacted me back. I don’t understand what kind of dealership is !!! DON’T WASTE YOUR TIME !!!

I will give a zero star if I could.

Back-street used car dealers are the sort of characters that will get 1 or 2 by default, Car Valley is no exception. The worst thing is that the guy in the office handed me a set of wheel locking nut keys. A bit strange as they should be with the car, but I accepted them not dreaming they'd be the wrong ones. What dealer would deliberate give you the wrong accessories? Car Valley, in turns out. The 5 day warranty is an indication of their confidence in the cars they sell. The only reason we went ahead was the model, year and milage seemed reasonable, asking price was a few hundred pound less than all the quotes we got online. The car looked neglected, it turned out it was. However, asking if they had done any serving on it and the paper work to prove it met with marked defence. One of the excuses for lack of evidence was they didn't have a computer. I guess a pen and paper with signature would be asking too much from these guys. The truth is that the car probably had a quick 10 minute look over. The day after we picked the car up, the servicing bill was over 1k to put things right. Wouldn't it be better to just be honest and admit there's issues?
Of the 5 star reviews, one suspects some of these people at least, may not be genuine customers.

I would rate my experience from 0 to negative star, not 1 star!
Unethical business practice, Arrogant, rude and intimidating customer service. Returned the car which came with broken coil springs at BOTH front wheels, yet it had passed MOT! The very first day I bought the car and drove it home I began to feel a squeaky noise from underneath when going over bumps! A check with my garage revealed the fault. I returned the car for full refund exercising my rights under consumer rights act 2015 which states that dealer shall fully refund buyer within 30 days for knowingly selling a faulty car that is of not satisfactory quality Broken coil springs fall into faulty car category. Without checking the fault I informed them of, because they knew about it, these guys refunded the purchase price less £250 administration fees arguing I have used the car for 5 days...I explained I didn't buy the car to return it and pay £250 in 5 days but to keep it and enjoy it, and it was their fault. They should put me in the position I should have been before the sale, ie, full refund. It goes to show they are operating illegally
disregarding the law that protects consumers. I am determined to get £250 back as it's just a scam and I will report their Mot test center to DVLA
Never ever buy with them!!!

I got a car and it was wonderful experience
Car is very good in condition
Mechanically good
Management and staff was very nice
It was nice experience

I buy good car
It’s good people
And I am recomande them

Great selection of cars, all prices are below market average, will definitely recommend to anyone

Went to this dealership bought a car they Save me money very friendly recommended this company thank you

I recently bought a car from carvalley and was thoroughly impressed. The customer service was exceptional, and the staff was knowledgeable and helpful. The car itself is a perfect blend of performance, luxury, and innovative design. Their after-sales support is also top-notch, ensuring my car stays in great condition. Highly recommend Carvalley for anyone looking for a new vehicle.

Best place to buy a car from.Very good stuff welcome's you kindly and professional 👌

Great cars, good value for the best quality cars! Excellent customer service, staff very friendly! Recommend!

Nice guys, very nice service