Cast Iron Radiator Centre Avis 

388
•
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Super communication. Arrived exactly when they said. The black matt radiators and accessories are stunning . I'm so pleased and will be buying more from them. An excellent product and company

Noté 5 sur 5 étoiles

Excellent experience with the Cast Iron Radiator team. Ordering was straightforward and delivered as per comms. The customer service is first class. Always prompt and they take the time to follow up w... Voir plus

Noté 5 sur 5 étoiles

What a find ! - This was our 1st time buying cast iron radiators. CIRC made the process really simple and straight forward - from initial sales consultation, advice, delivery and follow up. Absolutely... Voir plus

Noté 5 sur 5 étoiles

Simply brilliant! The products are superb and the customer service from start to finish has been knowledgeable, quick and efficient. Always wanting to help - whether that’s me or my builder who ha... Voir plus

À propos de l'entreprise

  1. Fournisseur de chauffage

Écrit par l'entreprise

Our Family run business was established in 1985 and is now one of the leading suppliers of cast iron radiators, valves and accessories to both public and trade customers throughout the UK & Europe. Based in the heart of the Midlands, we supply attractively designed, fully tested cast iron radiators to homes and businesses across the UK and Europe. We combine traditional craftsmanship with smart sourcing to bring you authentic cast iron radiators at unbeatable prices.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

388 avis

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1 étoile

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4,9

Tous les avis

(388)

7 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Solid 5-stars!

Good selection of competitively priced (smaller sized to fit a tight space) cast iron radiators, valve and other accessories, together with easy online ordering and swift/secure delivery made for a solid 5-star rating. Our plumber stated that he was very impressed with the quality of the radiators supplied. Radiators now installed and working perfectly - overall we are very pleased! Thanks to all at CIRC.

16 janvier 2024
Noté 5 sur 5 étoiles

Fantastic customer service

Absolutely brilliant radiators and exceptional customer service. We had to wait 3 years to fit the cast iron radiators we ordered due to ongoing renovation works.
One radiator had a problem with a faulty part and despite the order being placed three years previously the communication with customer support was absolutely brilliant and a new replacement part posted free of charge immediately.
If only all businesses were run like this!

11 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Good experience and great product but…

Good experience and great product but when it was delivered by the courier it was left outside which was not a problem but may I suggest that the delivery should have been into the premises and the courier should be able to allocate possibly a 2 man crew to facilitate this.

4 décembre 2023
Noté 5 sur 5 étoiles

These guys are brilliant

These guys are brilliant. And the service is out of this world. I’d order a radiator over two years ago and phoned up the other week as I was installing the unit and noticed that I had a piece missing. I phone them up asking if I could purchase the missing item as it was over two years ago when I purchase the goods and they said there’s no charge and posted the missing part straight away. And I’m now sitting here next to the radiator in warmth. Thanks to the team.

10 novembre 2023
Avis spontané
Noté 1 sur 5 étoiles

Rusty, Rude, Awful company

Absolutely awful company. My radiators arrived COMPLETELY rusted through. I'm not talking "a little orange", I mean we removed the caps and there were big chunks of rust flaking away.

We bought a few of these (expensive) radiators for a full home renovation and we were concerned the rust would damage the brand new heating system, as the mag filter can only take so much rust and these radiators, brand new, were completely riddled.

It's obvious no anti-rusting compound was used when the radiators were tested in the factory. They've filled them with water and then slammed the side caps on. It's as if they've intentionally destroyed the insides of their own radiators.

We called the company and this is really why the company has got a 1 star review. The man we spoke to was rude, dismissive, condescending and spoke to me in a tone as if i was calling his personal landline rather than a business.

It became obvious the man working there had no idea how radiator systems work as his only experience was from his own being fitted, I develop period properties for a living so naturally central heating systems are not an unknown. I think you should know how an inhibitor works before talking down to paying customers on the phone.

If I could give 0 stars for this experience I would. I was open to conversation and working things out with the massive amounts of rust present, but the childish, rude and dismissive tone of the employee over the phone has made sure I will never purchase from this company again and I will ensure my friends know to keep away from them too.

There are plenty of options when it comes to buying cast iron radiators and I will not be choosing this option again for obvious reasons.

0/0 stars.

12 octobre 2023
Avis spontané
Logo de Cast Iron Radiator Centre

Réponse de Cast Iron Radiator Centre

Hello Lenard,
Thank you for taking the time to leave your review. We appreciate customer feedback as it helps us to improve the service we offer.
It is clear that you did not recieve the response required which is very unusual as we always strive to go above and beyond to assit our customers.
Could you email direct on support@castironradiatorcentre.co.uk with your order number so that we can look to into this in more detail for you and look to assist you further.
Regards, The CIRC Team.

Noté 5 sur 5 étoiles

Usually when ordering online it’s hit…

Usually when ordering online it’s hit and miss but I was so impressed with the customer service keeping me updated constantly , the delivery company were also extremely helpful and when I looked at the radiator I was so impressed and could not stop looking at it , I will buy more as and when I can afford to . Brilliant company and the goods are better than the pictures give them credit for , well done and it’s rare I say that now

29 septembre 2023
Noté 5 sur 5 étoiles

Amazing service

Amazing service. Have purchased radiators twice from them and both times were smooth transactions and fast deliveries. Can't recommend them enough. Beautiful rads!

30 septembre 2023
Noté 5 sur 5 étoiles

Fabulous Ascot radiator

Ordered a fabulous Ascot cast iron radiator, in May which was delivered promply a few days later, along with the valves and stays which I ordered as required...
Because I was having a new bathroom fitted, the radiator was fitted as part of the project, but not until Sept, whilst my wife and I were on holiday, in Spain.
When the bathroom fitters got around to the radiator, they messaged me to say that the bleed valves were missing. I contacted the Cast Iron Rad Co, who explained where they would have been, in the box but after the fitters confirmed they were not there, (I supect that the fitters lost them) the Cast Iron Rad Co, very kindly sent replacements out.
The radiator is SUPERB!
It makes a beautiful feature in our new bathroom, and really kicks out some heat, and then retains it long after the central heating goes off... Fabulous purchase! 😁

19 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

Art Nouveau cast iron radiators.

We purchased 6 Art Nouveau cast iron radiators from cast iron radiator centre.co.uk and they are beautiful wonderful quality and fantastic value from ordering to delivery the service was exceptional informative professional more than 5 Star service can not praise them enough would highly recommend. Thank you. Your incredible.

10 septembre 2023

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