Recently had some fly screens fitted and one repaired at canteen in head office, the engineer Luther has carried out some fine work, he set up a mobile workshop next to the job without any disruption... Voir plus
L'entreprise a répondu
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Pleasure to deal with CHS - Michelle was extremely helpful and efficient. Necessary documentation was sent immediately and purchase was made quickly and easily. Ordered 2 chest freezers which arriv... Voir plus
L'entreprise a répondu
While wondering what to do in regards to an additional door for the porch to create a cat trap, Jodie helped us by advising we could have grills on the gate we already have. The gate now looks super s... Voir plus
L'entreprise a répondu
Please avoid this company, I bought a triple fridge off them and it’s was 4 weeks late on arrival. Then when it finally arrived it’s done nothing but leak. It took them 8 weeks to finally get a engine... Voir plus
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À propos de l'entreprise
- Magasin de fournitures pour restaurant
- Service de nettoyage de conduits de ventilation
- Service de ménage professionnel
Informations provenant de diverses sources externes
We provide Canopy Cleaning, Ventilation Cleaning, Extraction Duct Cleaning and Kitchen Deep Cleaning. We Install Fly Screens, PVC Curtains & Insect Screens.
Coordonnées de contact
Longbridge Way, UB8 2YG, Uxbridge, Royaume-Uni
- www.cateringhygiene.co.uk
4,1
Bien
198 avis
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Worst company to order anything from if…
Worst company to order anything from if you need it urgently. Placed order 2 weeks ago and website said it was 3 day delivery. No sign of delivery after 4 days so called them. Kept being put on hold then cut off. Finally got email saying "delivery for the unit will be on..." But again no delivery on that date. Called again and was told that "will be" actually ment estimated but it was coming that day. Again no delivery, called again the next day and was told they couldn't book it in so it would be the day after. Still not recieved our goods 11 days on but I have been told it will come tomorrow.......
16 juin 2021
Avis spontané
Réponse de Catering Hygiene Specialists
Daniel
Thank you for sharing your experience, and we sincerely apologize for the inconvenience caused. We understand how frustrating it must have been to face delays and miscommunication regarding your order. This is not the level of service we strive to provide, and we are taking your feedback seriously to ensure we improve our processes. If there’s anything further we can do to assist or resolve this matter, please don’t hesitate to reach out. We truly value your patience and hope to have the opportunity to make things right.
CHS Team
Best place to buy a drinks chiller at a…
Best place to buy a drinks chiller at a very competitive price. Customer service second to none. John was very helpful in deciding which was the Best Buy.
They even were able to match any competitors price.
Thank You
15 juin 2021
Réponse de Catering Hygiene Specialists
Thank you for your amazing feedback! We’re thrilled to hear you found the perfect drinks chiller at a competitive price and that our customer service exceeded your expectations. It’s wonderful to know John was able to assist you in making the best choice and that we could match competitors’ prices for you. Your support means so much to us—thank you!
CHS Team
Réponse de Catering Hygiene Specialists
Mindy
Thank you for your kind words! We’re so glad to hear you were pleased with our service and timely delivery. Your satisfaction is our top priority, and we look forward to serving you again!
CHS Team
Absolutely horrendous company to deal…
Absolutely horrendous company to deal with. Ordered a prep fridge a week ago, called to find out when I could expect delivery to be told it is actually out of stock but no one bothered to tell anyone so they sat with full payment for over a week. This is despite contacting them not once but twice to ensure the goods were in stock, which I was told they are.
Zero help in offering an alternative, didn`t really seem to care. Absolutely horrendous company to deal with.
10 juin 2021
Avis spontané
Réponse de Catering Hygiene Specialists
Thank you for taking the time to review and allow us the opportunity to share our business practices. Stock lines can move quickly especially now just after lockdown. If you leave it a while before checking for stock and ordering you may be dissapointed. If an item is out of stock you will be informed immediately by email with different options including a prompt refund.
If you are close to a decision and comparing a couple of products we will assist with all questions. If you require us to go through all the different products, manufacturers, variables and size options we may email you a specific link to the equipment category you require in a list format and price order. Rob, we are sorry we have not met your expectations on this occasion.
Purchased a Insect-O-Cutor SE22W Fly…
Purchased a Insect-O-Cutor SE22W Fly Killer. Fast delivery and the unit works very well - as soon as it was plugged in it killed house flies and fruit flies - they are instantly attracted to it. Happy customer!
9 juin 2021
Réponse de Catering Hygiene Specialists
Andrew
Thank you for your fantastic feedback! We’re delighted to hear that your Insect-O-Cutor SE22W Fly Killer was delivered quickly and is working effectively. It’s great to know it’s already making a difference for you. We truly appreciate your support and are thrilled to have you as a happy customer!
CHS Team
Very Helpful
9 juin 2021
Réponse de Catering Hygiene Specialists
David
Thank you for your feedback! We’re so pleased to hear you found our team very helpful. Your satisfaction is our priority, and we look forward to assisting you again!
CHS Team
GREAT JOB
My commercial williams fridge died on me, so I made a call to Catering Hygiene and the gentleman who I spoke to was really helpful, and promised me I would have a new fridge delivered within days compared to a lot of other company's out there which have waiting times of four to six weeks, my hat is off to you guys thank you so much for getting me out of a pickle.
8 juin 2021
Réponse de Catering Hygiene Specialists
Peter
Thank you for sharing your experience! We’re so glad we could help you out in a tough situation and get your new fridge delivered quickly. It’s great to hear our team was helpful and able to provide a solution when you needed it most. Your kind words mean a lot to us, and we’re here whenever you need us again!
CHS Team
DO NOT BUY FROM THIS COMPANY
Purchased a double door Drinks Cooler Fridge which did not work as soon as we turned it on.
Contacted Catering Hygiene Immediately, who did not care and requested that I email - which I did only for them to not look into the issue.
Dealt with someone awful called Maria Rafferty who HAS NOT ISSUED MY REFUND despite several requests.
They have still not collected the useless faulty fridge which Catering Hygiene Specialists supplied me with.
DO NOT BUY FROM THIS COMPANY. THEY PROVIDED ME WITH FAULTY NON-WORKING GOODS.
THEY HAVE NOT ISSUED MY REFUND.
DO NOT DEAL WITH THIS COMPANY.
THEY HAVE YET TO COLLECT THEIR FAULTY DAMAGED ITEM.
DISGUSTING COMPANY, TERRIBLE INCOMPETENT EMPLOYEES.
AVOID AVOID AVOID.
7 juin 2021
Avis spontané
Réponse de Catering Hygiene Specialists
Faisal I'm sorry this situation has caused you such distress. But appreciate you taking the time to raise this point so we have the opportunity to publicise our policy.
Your Polar fridge needed a service visit through the warranty. No commercial fridge manufacturer will just issue a refund or replace the fridge without getting a qualified engineers report through the warranty. Under Polar's terms getting an engineer out who cannot provide the documentation to support his work can nulify this.
We are sorry this has happened but would greatly appreciate you removing the personal details entered.
urgent fridge in stock - wasn't - took payment - no reply
We ordered a beer fridge, needed urgently and marked as in stock - they emailed a few days later saying they had taken the payment but delivery was in fact up to 6 weeks. I asked why they had the fridge as in stock and took payment - no reply several days later - I would not use these time wasters
Absurd reply from cateringhygeine - why did they take the money fo the fridge was not in stock and why did they then not reply? Plenty of other similar complaints leads me to think they just use this as a scam to boost their cash flow -
4 juin 2021
Avis spontané
Réponse de Catering Hygiene Specialists
Phillip thank you for taking the time to share your experience as it is a very valid point. Like our competitors we don't have a live stock feed as we deal with over 60 different suppliers. However, it is pretty accurate and as soon as we get the information we update our site. However, during these unprecedented times there are a lot of issues with stock so until the global shipping crisis ends it's best to call before ordering.
If an item is not in stock you will get an email immediately offering you options how you wish to proceed. If you miss the email most people don't miss the item they call or email back promptly to discus options. All refunds are processed promptly.
Réponse de Catering Hygiene Specialists
Thank you for your feedback. We appreciate you taking the time to share your review.
We are committed to providing a fast response and great service to every customer. It is excellent to hear that we delivered on this for you.
We value your comments and look forward to serving you again.
CHS Team
Very professional service
A professional and competent company, we are a care home and the company delivered exactly what we required and are very happy with the experience and outcome of the very high standard of the engineer and product that was installed, which was high quality fly screen for our kitchen.
3 juin 2021
Réponse de Catering Hygiene Specialists
Jackie
Thank you for your excellent review. We appreciate you taking the time to share your feedback.
We are committed to providing professional service and high-quality products that meet the specific requirements of our customers. It is wonderful to hear that we delivered exactly what your care home needed and that you are happy with the high standard of both the engineer's work and the fly screen installed in your kitchen.
Your satisfaction with the experience and the final product is very important to us. We value your feedback and look forward to the opportunity to work with you again.
CHS Team
Awful Service and Haven't Received What We Paid For
Shocking Service - Should have listened to these reviews. We ordered a cake display fridge (almost £2000) that was supposed to be delivered within 3 days, but were notified that it may take up to 5 days but would reliably delivered within that period. However, it didn't turn up until 10 days later, with absolutely no apology. On top of that we paid an extra £160 for castors which have never turned up, and for £160 quite shocking that you have to fit them yourself. We called up and reported this straight away, and basically got no information or apology. We were told we'd hear back from them but we are still waiting a week later, and are left with a £2000 fridge we can't use properly yet nearly 3 weeks after ordering.
28 mai 2021
Avis spontané
Réponse de Catering Hygiene Specialists
Emma
Thank you for taking the time to share this detailed feedback. We are very concerned to read about the experience you have had with your recent order.
The significant delivery delay, missing items, and lack of clear communication you have described are unacceptable. We pride ourselves on providing a reliable service, from transparent delivery estimates to comprehensive customer support, and it is clear we have failed to meet these standards in this instance. We sincerely apologise for the major inconvenience and frustration this has caused.
This is not the level of service we aim to provide. We are taking your feedback very seriously and will be investigating the issues with your order and our communication processes to ensure this does not happen again.
A senior member of our team will be in contact with you directly to resolve the issue with the missing castors and address the service you have received. We appreciate you bringing this to our attention, as your feedback is vital for our improvement.
CHS Team
I received excellent
I received excellent, speedy and efficient service from this firm - from my initial enquiry to the installation of my fly screen. I am only too pleased to leave this review of the service they offered
28 mai 2021
Réponse de Catering Hygiene Specialists
Moira
Thank you for your excellent review. We appreciate you taking the time to share your experience.
We are dedicated to providing a speedy and efficient service, from initial enquiry right through to final installation. It is great to hear that we delivered a positive experience for you with your fly screen.
We value your feedback and look forward to the opportunity to serve you again.
CHS Team
Excellent Customer Service
Fast website with loads of products and all of them well documented. I am incredibly pleased with the quality of customer service provided to me.
27 mai 2021
Avis spontané
Réponse de Catering Hygiene Specialists
Thank you for your fantastic review. We appreciate you taking the time to share your feedback.
We are committed to providing a comprehensive, user-friendly website with an extensive range of well-documented products, alongside excellent customer service. It is great to hear that you found our site fast and that you were pleased with the support you received from our team.
We value your comments and look forward to serving you again.
CHS Team
Terrible business
Terrible business. When goods didn’t arrive they claimed they were out for delivery. However after one week they were unable to locate them or provide any proof of them being ordered or sent.
Then they said ‘we will charge you what we like. We’ve got your money and we will take what we want’.
That’s the kind of company that is. They are not meeting their trading obligations. I would pay the extra and go to someone legit next time. Appears a lot of other people have had this experience. Based on their other responses, I think I can bet the response they send to this will be telling us why we are wrong.
I’ve requested the call under GDPR and I’ll pop the clip online.
27 mai 2021
Avis spontané
Réponse de Catering Hygiene Specialists
Adam, I’m sorry you have felt the need to express your frustration publicly but we do make it very clear that there can be restocking charges on certain items. However we thank you for taking the time for doing this as it’ll hopefully make future customers aware of what they need to do to avoid potential additional costs that may be incurred from internet based commercial catering equipment suppliers.
CHS Ltd aims to offer the lowest prices with quick professional telephone support, we’re constantly checking competitor’s prices, so you don’t have to thereby ensuring you get commercial quality products for the best prices! Like our competitors we are a business-to-business website and consumer rights do not apply as you are trading under business terms. We hold stock of a number of items but also ship from manufacturers and importers whom themselves and their delivery companies will pass any costs caused by our customer’s error back to us. To provide you the best possible price, we cannot absorb any additional charges passed on to us; to remain the cheapest if the error is due to our customers, we have no alternative but to pass these costs back. Understandably some people are unaware of business trading and can get frustrated even though we are very transparent with our terms. To avoid these issues arising on purchasing we send emails highlighting the points where additional charges can be incurred. We offer good customer service but work within the boundaries below, please be aware of the following areas where additional costs can be incurred.
1) Aborted deliveries for large items like fridges and ovens; please ensure you’re there for the delivery and a large lorry can get to your premises.
2) Engineers called to your site and the issue is not covered under warranty (e.g. like a faulty fuse). The manufacturer will send us the invoice for work outside the warranty, we will request a fully refundable deposit prior to authorising the engineer. This is refunded in full when the manufacturer confirms the repairs were undertaken under warranty.
3) Most companies require damage in-transit to be reported within 24 hours. To help support your situation please take plenty of photographs of the damaged box with the delivery driver, if possible. Sign the note as damaged if you accept it.
4) With re-stocking we do not cover the return postage and will not pay for your re-stocking fees if
imposed by the manufacturers or importer.
5) If you have a back to base warranty you’ll need to cover the postage and we will act as the messenger between yourselves and the manufacturer. They may not cover misuse like scale in a water boiler when a filter should have been used.
6) Some manufacturers may not accept back any item that has been used or is not in the original packaging.
The points above can understandably be contentious for people unaware of standard business terms and we’re pleased to make customers aware of these situations to minimise them occurring in future. We are a fair company who’ll not change our terms for customers who are abusive, repetitive or threaten to post public reviews. If you want the best prices in the industry and great customer service whilst working within these boundaries we are a great company to trade with. When shopping elsewhere within our industry please be aware all our competitors have very similar terms.
Regards
Catering Hygiene Specialists Ltd
Great Customer Service
We have been using CHS Ltd for three years now , Always have the best prices answer the calls quickly and have outstanding customer service.
23 mai 2021
Avis spontané
Réponse de Catering Hygiene Specialists
Jessica
We have been using CHS Ltd for three years now , Always have the best prices answer the calls quickly and have outstanding customer service.
CHS Team
Avoid this company very bad customer…
Avoid this company their good not Worth the money also very bad customer service. And they don’t like refund the money at all. Avoid cateringhygiene at all cost shocking!
18 mai 2021
Avis spontané
Réponse de Catering Hygiene Specialists
Updated.
Thank you for providing your contact details. Please be assured that this issue is being chased up for you.
Unfortunately we cannot issue any refunds, until the returned item has been accepted back by the manufacturer and they have issued our credit note. Due to the current position with the pandemic, remote working and huge spike in orders, the whole process is much slower than normal. We thank you for your patience.
Regards
Catering Hygiene Specialists Ltd
Very good company all round- best price…
Very good company all round- best price and will deal with any problems professionally and efficiently - transparent and fair delivery terms.
14 avril 2021
Avis spontané
Réponse de Catering Hygiene Specialists
Thanks for the feedback. Hope you shop with us again soon .
Catering Hygiene Specialists
Good company to work with.
14 avril 2021
Avis spontané
Réponse de Catering Hygiene Specialists
Thanks Vishal
Just had a fly screen door fitted
Just had a fly screen door fitted. Fast service and looks great.
8 avril 2021
Avis spontané
Réponse de Catering Hygiene Specialists
Thanks Bethany
We are glad that you are happy with the door.
Catering Hygiene Specialists.
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