CenturyLink Avis 1 923

Centurylink is by far the most consistently poorly preforming internet service provider in my area. Even if the weather is slightly off, then it will massively underpreform and often go down

I called CenturyLink on Friday because my father-in-law's internet went down. He has dementia and it comes with a lot of anxiety over his finances so he gets online and checks his accounts daily. On Friday, CenturyLink told me they would be out on Tuesday of the following week and that they would reach out Monday with a timeframe. I called on Monday after not hearing anything and they told me they didn't have a ticket for me. After some back and forth, they scheduled me for Wednesday - between 8 AM and 5 PM. They did show up around 2:30 but were unable to resolve the problem so told me they would be out the next day (Thursday). When I called to see when they would show up, they told me first that I wasn't scheduled and then that they would be here between 8-5 and that was the best timeframe they could give me. I checked again at 4:30 only to find out that they couldn't make it and I needed to reschedule for Friday (today). I've checked in 3 times today with the same result. They have now rescheduled for Monday, between 8am and 5pm I have to be at his home whenever they decide to show up as he is incapable of helping so have been working off my phone hotspot for three days. The only reason we haven't dropped them yet is the anxiety my FIL has to change. I don't typically write reviews but this has been over the top horrible service.

Our service went out 4 weeks ago at our business. It still has not been restored. They are stonewalling us with repair times, and honestly, I believe that they have completely written us off.

I was satisfied with CenturyLink for several years. I had bundled phone and internet service over fiber. Things went south when CenturyLink became Lumen and decided to get out of the residential business.When therstarted seperate billing an account numbers for phone and internet service, I realized that the phone service was exorbitant. Subsequently CenturyLink sold their fiber business in my area to AT&T, which does business as Quantum fiber. Next CenturyLink sent me an offer for a service called Air-Link, which provides home phone service via wireless link to a mobile network. The price is reasonable, so I switched. Switching phone services apparently triggered not only my former fiber phone service, but also my internet fiber service disconnected. It took me towo weeks of frustrating automated phone and chat conversations to ind out what had happened. They finally told me that I had to open a new account with Quantum fiber. Instead I used the CenturyLink website to request that they discontinue internet service an request a prorated refund from the time that my internet stopped working. They confirmed. I changed to GFiber--wich has been great so far. Although, it's more expensive, but it is technically superior and customer service has been great. There are two problems: first, ittwo billing cycles later CenturyLink continues to charce my bank account large amounts. They don't offer a itemized bill so I don't know what for. The phone service is pretty bad. There is a loud buzz and nlyone person can speak at a time. Their customer service says I installed it incorrrectly.

Internet service goes down every night. They say they can send a technician (for the 4th time) to fix it. The next technician appointment is 7 days from now.

I have been a CenturyLink customer for 32 years and have been billed from the 13th to the 13th each month. Recently, due to significant price increase over the past two years, I contacted them to downgrade my service. Despite calling 10 days after the billing cycle, I was charged the standard rate rather than the new package rate. Given my lengthy customer relationship and timely payments, I believe it's unfair that CenturyLink doesn't offer pro-rated adjustments like other service providers do within their billing cycles. 😔

They can't get new customers so they don't let you get your account information for you to cancel.

Do not use Centurylink. They have the worst customer service of any Internet provider!!! Their technician did a remote reset to resolve constant disconnects of their service and after which we had no Internet service. They said they would send a tech out but if the issue was found to be a problem with the wiring in the home, they would charge 99.00. The tech replaced the faulty modem which was their equipment. And they fraudulently billed 124.00 and wrote on the bill it was for a Jack charge when nothing was done with the jack. The tech simply replaced their faulty equipment.

Our home phone has been without service for over two months. We’ve had 4 different dates for repair and each time no one showed up and no one called us. Each time we had to go into their website to find out what their new date was for the next “no-show” repair appointment. Century Link has the worst customer care of any company we have dealt with. Why doesn’t the Washington State Utility Commission do something about this substandard company??

Multiple billing issues with internet service. Autopay information was lost by Centurylink and I was assed late payment fees. It's hard to speak with a real person, and when you can they are outsourced call takers. Billing is confusing and they had me setup for continued monthly billing in April after I had closed my account in February. Their actual service is amazing.. the Billing has been a problem for years. Horrible experience with Billing. Get Google Fiber or Quantum before you use Centurylink/LUMEN.

I paid my over priced 70 dollar bills for years with no lapse and always on time. I decided to switch because of the expense of the bill and went with starlink which is 50 a month for much faster internet. I called to cancel at the beginning of the month and sent back my modem as requested (they charge you 200 otherwise which is ridiculous). I just received a bill for the month. I tried to remedy this but instead was told that I cancelled “in the middle of the cycle and they don’t pro-rate.” So basically I’m being charged for no service all month. What a joke of a company. I wouldn’t recommend them to anyone.

They are scam artists. They confuse you with bombardment of texts and emails when you have the tech coming to install. I got it installed and it wasn't working. I called and they put in an order repair to come check the problem. They bombarded me with texts and emails to confirm my appointment. They threw in a confirmation for wire protection as well which I didn't notice. Be very careful with them. Corporate greed is rampant and they will do anything. And they make you listen to a recording instead of telling you in person what you are agreeing too. DON'T AGREE TO ANYTHING ON EMAIL OR TEXTS. Too long winded and technically and legally worded that you don't know what you are agreeing to.

Never use CenturyLink! Worst ISP ever. They lost my acct data & their customer service is non-existent. TOTAL WORTHLESS customer support! CenturyLink is totally incompetent.

Century link sold my service. email said no action needed from me and I could call them for support. Power goes out, internet down. I call and they can no longer help but my transfer of service is nowhere to be found! The provider they said has it, is unaware. I will be without internet, I work remote, for 5 days! Thanks a lot century link for the worst customer service ever

They were supposed to fix the mess that they made in the 9th today and instead canceled my service again claiming that my payment was denied by my bank. Yet when I talked to my bank my bank says no. No payment was attempted and so they are clearly full of crap and they don't care about their customers at all. This has been a complete disaster. I'm going to go with starlink and hope for better! We use this for phone service so my 84-year-old dependent adult is now with no phone.

If I could rate zero stars I would. terrible internet in the first place. Just awful. customer service is very poor. people are friendly but, if you need a tech for repair, good luck. I submitted a ticket at 9am and now it is 11:30 am. they tell me to call every hour and I have called 3 times to no avail. last call they finally admitted no ETA on tech.

I’ve been a customer since 2018. The outages and excuses are beyond acceptable by any standard. Their CSRs, I feel so sorry for them. This should not be a reflection on them, but a direct glaring light on the failure of this company and their standards. Shame on you Century Link. I cancelled service today…finally. Billed through 3/16/26, service cancelled effective 3/9/26…something else I cannot make sense of. And I have been without service since 3/7/26. If you need internet and have ANY other option, take it!!

Century Link is not capable of changing a billing address contact. After month of annoyment i decided to quit the service and change the internet provider. Cant even pay a pending bill to close the service...I tried again..of coarse that does not work either.

I contacted Centurylink via their live chat to get my landline number ported to Verizon my cell carrier. I was on the chat for 36 minutes with the person asking me a bunch of questions. I asked for the Port Pin number and after 36 minutes of wasting my time the agent said we do not require a Port Pin number to let your number be ported out. Ok then why didn't you tell me that at the very beginning instead of wasting 36 minutes of my time? All I asked was to have my number ported and then ended up canceling my entire service including internet. I never asked for that to be canceled and when I called they said I would habe to open up a new account. Centurylink is the most incompetent business I've ever dealt with. I'm so glad I've switched to Starlink. Oh and maybe get some customer service agents that speak English because I couldn't understand a damn word they were saying

After being a long term customer, our account was recently sold to AT&T with no official notice or information on how this might affect service. After we lost internet connection and contacted CenturyLink on a Friday morning, we were told it was a service outage in our area and would be repaired in 12-24 hours. At the time we were unaware of the change in service provider and they did not disclose. After 48 hours and no internet, we were told to contact AT&T. It turns out there was no area outage, they had simply turned off our service. After setting up a new account with AT&T we discovered that our CenturyLink account was still active and billable. Multiple calls later we were finally able to cancel the CenturyLink account and had to fight to have it closed on the day they turned it off. We are extremely disappointed with CenturyLink and would never recommend them again. Poor planning, poor customer service, poor policy.