Chancellors - Basingstoke Avis 

Horrendous experience. Cannot recommend Chancellors Basingstoke less - avoid! Estate agent left my property unlocked after viewings, misinformed buyers on key selling points, and the list goes on. Absolute shambles from start to finish - made an already stressful process much worse. Staff turnover is high and unsurprisingly so. Staff rude and, on the whole, very unprofessional. Edit: I contacted the Directors prior to posting this and got a measly reply.

Georgina works so hard and has been such a professional. She took time out of evenings and weekends to conduct viewings, she was always so cheerful and helpful and she kept my stress levels to a minimum by always being calm and reassuring. Thanks to Georgina and the rest of the Chancellors team we managed to get to completion in 5 WEEKS! Record time. The whole process has been smooth and easy which is unheard of for a house sale process. Thank you very much Georgina. I will definitely recommend Chancellors to friends/ family.

Great professional advice. Swift sale process. Very helpful in every respect.

They need to make sure that the house is empty before they say come and collect the key. Bad service and We’ll never gonna use this agency.

Simon Swanson at Chancellors, Basingstoke was a pleasure to deal with. He was always positive, patient, helpful and friendly and helped my partner and I a lot on our journey to let her house. We had many jobs to overcome at the property and he encouraged and advised us as we got them done. Though not always immediately available on the phone, he ensured he always called me back and kept us in the picture. I have no reason to not recommend him highly to anyone letting their property in the future. S.Tribe.

Regular updates on the sale and sold very quickly!

Fast sale of our property and great communication thoughout process

Terrible service, inadequate staff, lack of professionalism. Had a really bad experience with this estate agent. Was only told on my move-in date that my offer to rent had been withdrawn leaving me homeless due to their head office refusing to transfer my 6-month upfront deposit back. Referencing company has a website filled with Bots so you are left going back and forth trying to resend information you have already sent I would definitely not recommend using chancellors.

Eleyne Paice from Chancelors was friendly, helpful and efficient. Eleyne was pro active in terms of letting us know about our offer with communicating with ourselves and the seller.

Eleyne, Georgina, Kevin and Martin have been fantastic throughout the process of my house sale.

I would highly recommend Chancellors in Basingstoke. They have be ever so hopeful and have shown high levels of professionalism.

Chancellors Basingstoke, One of the best Estate Agent with excellent support and service provided without any hesitation. Special thanks to Simon, who supported us with all the necessities from the beginning even during his holidays. Thank you so much for finding us an amazing property which includes all our necessary things. Extremely satisfied with the service received and will recommend 100%.

It’s been something of an unexpected pleasure to do business with Chancellors in the sale of my home. Everyone knows the reputation of estate agents, but I’m pleased to have made the choice to give my business to Chancellors of Basingstoke. I appreciate the professional, but also human, nature of our interactions. Little things matter a lot. Thank you to all - bar one - staff members with whom I’ve had contact for not presuming it’s ok to automatically address me by my Christian name the first time we speak (I’m very old fashioned in that respect). I also appreciate having had one named point of contact for the sale and now that my home is under offer. Most importantly, I have been kept up to date with information about the marketing if my property and feedback on viewings. I trust that an equally good service will continue as I move towards exchange of contracts.

Awful. Aggressive Sales Director (Martin) and Negotiator (Eleyne) lied to us about the sale status of the property, hurried us out of the viewing, bullied and pressurised us First Time Buyers into signing papers without responding to our questions, and focused on our finances immediately after offer accepted, calling 4 times in a day whilst we were severely sick, bed-ridden with sweats, exhaustion and a temperature. They didn't even attend a second viewing of an unoccupied property that THEY chose the date and time for. Chancellors broke the Estate Agents Code of Conduct several times and we withdrew our offer because of their appalling behaviour, even though we loved the property. Don't use Chancellors in Basingstoke.

Fab service from Giorgina.

I am delighted to say that it has been far easier than expected to sell my parents' house using Chancellors and having Georgina as a representative. She is very efficient, encouraging and always ready to listen to any query I might have and offer constructive advice. She is always available and I have never had to wait for a late reply to any query.

I can highly recommend Chancellor Estate Agents as all the staff are extremely helpful especially Georgina Rayner she is not only helpful but highly professional, courteous and diplomatic and I am very impressed with her which creates good positive interest. She went the extra mile to help us find right property I highly recommend her services whoever wanting to buy the house much love Georgina Rayner I can’t thank you enough I really appreciate it

Kind regards
Bishnu malla

What a delightfully professional individual Georgina is. Knowledgeable, courteous and always with a smile to greet you and answer your queries. I found my overall experience dealing with her to be markedly and infinitely better than other agents. She's a credit to herself and Chancellors. Keep up the good work!

Georgina Rayner provided great service with selling our house. Georgina is a real people person and her warmth and enthusiasm shone through at each viewing. Georgina listened to everything we said about the house and she put this across to potential buyers to great effect. It was a pleasure dealing with her and we can highly recommend her and Chancellors.

Piers Ollier has gone above and beyond with his help! Moving from Canada, I was worried about securing a rental unit but Piers has been helping immensely.

My partner and I were shown around a property recently by Piers in Basingstoke, who was very professional, polite and clear with his information. We are first time renters so we weren’t really sure of the process or questions to be asking and Piers made the experience very relaxed and we left feeling that we were given all the right information to make our decision easier. We have dealt with a few estate agents now and have been shocked by their lack of professionalism, so it was so lovely to have Piers from Chancellors who exceeded our expectations and we really felt like we could trust Chancellors and overall, we were both delighted with our experience. We will definitely use Chancellors estate agents again!