Chancellors - Bracknell Avis 

Amy has been very efficient and helpful with a recent rental renewal .
All proceeded to completion and sign off .

Shana Tolsma was very efficient clarifying account queries in a clear and precise manner. Recent dealings between local branch and Bracknell HQ seem to have improved.

Great experience with this letting agency. In our case, Jason Byrne was especially helpful with communication and kept everything well organised.

Communication is great. Any issues and they are dealt with in a timely manner.

Extremely poor property management, ongoing disrepair, and consistently misleading communication.

I have been left with a mouldy bathroom for over a month, which is still not resolved. Living with persistent mould is unacceptable and poses clear health risks, yet there has been no urgency or effective action taken.

In addition, the washing machine supplied with the property (and advertised as included) broke down and was left inaccessible for an entire week with wet clothes trapped inside. Contractors failed to attend as promised, I was misled about attempted contact, and repair timelines repeatedly changed. As a result, I was unable to do any laundry for over a week and may have had to dispose of clothing due to the condition they were left in. Despite this, the washing machine issue is still not resolved.

This reflects a wider pattern: repeated delays, contractors not turning up, poor coordination, and a complete lack of clear or honest communication. Issues are acknowledged but not resolved, and responsibility is continually deflected. No meaningful compensation or apology has been offered despite the significant inconvenience and distress caused.

I would not recommend Chancellors to anyone expecting basic standards of property maintenance, transparency, or professionalism.

Georgie Jenner provided a very professional service and the made the whole process of a rental review painless.

We spoke with libby Scott and requested she forward some papers for us which was done immediately. We have been very impressed with the way this was dealt with

Will Voyce was very helpful over the Christmas period, arranging for emergency plumbing repairs to our property in a swift and efficient manner. Much better than the poor service we received in December 2024 from a different person at Chancellors, when our tenant was abandoned over the festive period with a broken dishwasher. Many thanks, Sarah

I am writing to thank Mr. Dylan Webb, the Senior Lettings Negotiator of Chancellors in Bracknell.

Dylan provided excellent, timely service, under the supervision of his senior, Ms Georgia Collingwood, in my renting out process in Warfield.

He also answered my queries when Georgia was out.

He was able to line up the property management section in the pre-move in stage. He also took the lead to check the conditions of the property before the tenant moved in to ensure a good condition was made.

Well done Dylan.

I found this company excellent to work with - especially Georgie who was very proactive, had excellent empathy and communication - a great reflection on the organisation and appreciate her efficiency and professionalism

Leilana Butler was extremely supportive and helpful with the setting up of necessary documentation pertaining to my new tenants

Georgie facilitated the renewal of my tenancy agreement. Efficiency, clear communication and instructions, all done remotely via electronic signature.
Highly recommend this service.

They are prompt on solving the issues

Isabelle Wain, very helpful with our renewal. Fast responses to emails exclaimed event very well. Very polite, friendly and professional. Thankyou for all your assistance

Chancellors have been amazing during our mortgage buying process. We’ve been in frequent contact with Leeann Giles, who has been really attentive and made this process very straightforward. I would highly recommend their services,

Helpful when we have queries regarding the property.

Molly was very efficient. Gave me all the answers I needed.

At last you have found someone who knows how to engage with your clients, she’s polite and knows her job and is quick to answer any questions.

Amy was very thorough and responsive through the renewal process. I very much appreciate her support.

Regards,
Tony