Chancellors - Client Advice Team Avis 

Laura has been really helpful and is always a pleasure to speak to. She kept me updated regularly by phone and email until our issue was resolved - which I really appreciated.

Paul was very responsive and helpful in updating me on the status of my listing

Paul has been extremely courteous, attentive and diligent in solving the teething problems marketing our property.

Wanted to write a review about Laura Taylor. I'm in the process of selling my flat with Chancellors and Laura rung me and left a couple of messages to try and chase me to ask me if I required any assistance with the selling of my flat.
On Friday 30/10 I mentioned that some of the pics of my flat were out of date and also that I couldn't see my flat on any of the online selling sites, Zoopla etc. Laura quickly sorted this out for me and just before 5.30 on same Friday evening rang to let me know this was now sorted.
Today Mon 2/11 at 10am Laura rung me to discuss the latest Covid situation with selling my flat and also suggested I think about getting the legal pack organised for the selling of my flat.
I have purchased 2 properties from Chancellors and own 3 properties that Chancellors rent out for me and over the past 5 years I have to say that Laura has provided first class customer service. She is professional but friendly and definatly the most proactive and helpful staff member that I have had the pleasure to deal with. A real asset to Chancellors.
Thank you Laura

Laura has been great following up with me on a property which hasn't seen any movement, she has put remedial actions in to try to meet my expectations and demands. I hope these fresh ideas and changes will further help to sell the property

Paul W is incredibly prompt at responding and was very helpful in helping with my complaint. Excellent customer service.

Paul phoned us up to see how things were going and was able to quickly and efficiently resolve an issue for us. He was polite and helpful. Great customer service!

The Client Advice Team have been very helpful in a stressful time for me buying my first home - Becky, Claudia and Frances have been so friendly, supportive and helpful when I had questions or needed help with keeping the process moving forward!

Katherine from the Chancellors client advice team was extremely helpful in facilitating communications with the vendor. She provided advice for both parties that ultimately resulted in a deal agreed and then kept everyone up to date with the progress.
So if you stumble upon any issues while buying or selling a property - Katherine is your best bet in getting it through to the finish line.

I am very happy to give this 5* rating to Katherine Badenhorst. From the moment our communication started, Katherine has been proactive in reaching and securing my sale, when I had given up hope this year. Katherine has been a real pleasure to deal with. Highly recommend.

Paul was very helpful in explaining my options and understanding what my next steps should be in the process.

Paul Whitehouse certainly knows his stuff. He was extremely professional and knowledgeable. Everything I asked or questioned Paul answered in detail and in the way that I understood. Excellent customer service and communication skills. Highly recommend as very pleasant and efficient to deal with. I really appreciate your time and thank you so much Paul.

Katherine Badenhorst has been absolutely excellent from the moment we dealt with her. It has been refreshing dealing with someone that geniunely had everyones best interest in mind. She has been extremely helpful and quick when communicating with all parties involved. Without her help we would have not completed on the home we both fell in love with. Dealing with Katherine gave us a lot of faith in working with Chancellors.Thanks Katherine!

Paul was very knowledgable and helpful and provided an excellent insight to both the local and national market trends.

Its good knowing that the help is on hand during a stressful buying/selling cycle and and harsh market.

Excellent service and attention received from chancellors and Katherine
Bodenhurst in particular. Highly recommended.

Kathy,
Very good, informative and seems to work all the hours.
Still keeping me updated until late into the night.
Very pleased.

Katherine was an absolute star in getting my sale over the line. She worked tirelessly to get the job done, often long hours, and never complained or seemed less than delighted to be helping me. She is great at listening to customer needs, and getting to grips with the specifics of the individual situation, while also being extremely knowledgeable and ready to provide expert advice. It is a pleasure working with her, and she has made what can be a very stressful process so much easier.

Very quick and helpful service from Elliot. Got back to me within 5 minutes arranging a viewing. Thanks!

Chris Gray stepped in to assist me with the purchase of a property. He has been absolutely reliable and professional, and gone beyond the call of duty, exceeding expectations to deliver an incredible service. I’m extremely grateful for his help and hope that the sale will now proceed smoothly to completion.

I received a phone call about from Elliot Thompson a Client Development Advisor at Chancellors. His caring attitude has made a huge impression on me. He really listened to what I was asking, had a wonderful disposition. My landline was playing up, he had so much patience in having to call back several times to conclude our discussion. He's an asset to Chancellors.