Chancellors - East Oxford Avis 

Our property manager is first class. Knowledgeable, available, and trusted to make the right informed decisions for us given we live oversees and sometimes may not be available in normal hours. Thank you Maria!

Josephine Muigai has been so helpful and kind toward getting me and my family a property. I know how challenging it can be satisfying a client, but she stood out and has done an outstanding job in handling the pressures that has come her way from me. I can only say well done!!

Josephine was very helpful, she maged to get us a viewing even if the schedule was very busy, listened to all we had to say and answered all or questions. Great communication and great service, we found almost immediately what we were looking for.

It was very professional and prompt in answering to my inquiries. Will happily recommend their service to anybody. Thank you so Chancellors agency and your staffs Jordan and Lauren who never got tired of answering my numerous calls

An issue originating from the actions of previous tenants was adeptly and swiftly resolved by Maria at the East Oxford branch, despite the complexity of the matter. She has been incredibly helpful and easy to reach, and we plan to keep using her services for leasing our properties.

Josephine communicated well with us and has been providing timely and helpful information.

It was an hassle to get a property to rent but the Jordan who helped me, ensured we got a property. Jordan helped and communicated effectively and we got our desired property. Thank you so much Chancellors.

Thank you Jordan Gibbs

From the very start Jordan has been fantastic. Throughout the whole process the communication has been great, always keeping me up to date at each stage and making the renting process as stress free as possible.
Thank you

I was thrilled to hear that I had been accepted after Caitlin helped me get access to the property. Your assistance is greatly appreciated.

Since we have had the appointment of Maria, we have had a 100% improvement in support to ourselves and our tenants. Regular visits to the property and advice on actions

very happy with the management of my portfolio of properties by Maria Eleni Proko

Maria is consistently helpful, reliable, and gives attention to detail. She inspires confidence in an industry that is usually exasperating. So grateful to have her input.

I moved in to a Chancellors-managed flat as a tenant three weeks ago. Upon arriving I found that the mattress was in a disgusting state, the storage spaces were full of unwanted items (some obviously personal belongings), and there were numerous electrical problems. The mattress in particular is really not up to the standard one would expect at the rent I am paying.

Three weeks later, none of these issues have been resolved. Trying to get an update on progress is like trying to get blood out of a stone (calls are never returned). And, to make matters worse I have received several "courtesy" phone calls and emails from different people at Chancellors asking "if everything was OK with my move" which are quite galling given all the issues I have reported: does no-one there read my file before calling me up?

I endured some 10 years' poor customer service from Chancellors when reting another property in the 2000's so I am very disappointed to find that nothing has improved with their levels of service since then.

[This review applies to the cetralised Property Management Service rather than the East Oxford regional office in particular]

Jason Byrne has been excellent as a Chancellors representative and has been very easy to communicate with as well as quick and efficient.

My application as a tenant was dealt with swiftly and professionally. Jordan has been very helpful throughout the process.

£80 for ID checks is a disgrace

Be aware that Chancellors force purchasers to pay £80 for id checks to be able to buy a property
Made offer on a flat then made to pay £80 to id checks - I feel so upset and disgusted.

Nice custumer service

Jack has been consistently pleasant and always professional in all our dealings. If I need a question answering, he is quick to respond and to reassure and always kind and understanding. It’s been a particularly difficult time for me as my mother died and we have to sell her home and Jack has always been extremely mindful of this circumstance, helpful and patient. I can highly recommend him and he’s made a difficult period a great deal easier.