Chancellors - Kidlington Avis 

Unfortunately can’t give a 0 star review. Chancellors Kidlington - lettings. Terrible experience. Do not use!
On two rental properties I have booked a viewing, only to be called the day after booking to say an offer has been made and “may be accepted” for the property prior to the viewing. Advised “if interested in the property you should submit your application without viewing”.
I asked for an earlier viewing so that I would not have to submit without and due to chancellors availability I was not able to get an earlier viewing. Coercive language used such as “you can wait for the viewing but obviously this offer could be accepted today”. Taking advantage of the rental market and the dire situation faced by tenants in order to force them into decisions they shouldn’t have to make. On both occasions it has then taken 8+ days to be told of a decision from the landlord, so “it could go today” is very clearly a lie and dishonest.
On the second property I chose to proceed on the agreement that the photographs were representative and there was no mould present in the property as I’m asthmatic and on preventative medication. I still wished to view the property as at that point I would have been able to pull out and only lose the application fee, but this viewing was cancelled by chancellors as the applications were in progress.
Upon entering the property, which has very clearly been vacant, unheated and poorly ventilated for months, there is mould present around every window, in the boiler cupboard, in the bathroom and on pipe work in the main living area. The shower does not work and the front door handle is coming away from the door and is not secure. The front fence has also fallen into disrepair and broken away completely - to which chancellors said they believed this was down to “block management”, but other properties in the block have informed me this is not the case. This property is FULLY MANAGED by chancellors. There was a professional clean completed prior to me getting the keys which is subpar as there are still items left behind from the previous tenants, and some aspects of rooms are far from clean, including the toilet and wooden floors.
Multiple phone calls to different agents and I’m given a verbal apology and told property management “will contact you today”. Absolutely nothing from property management. I chase previous agent and I’m told “they tried to get in contact but couldn’t get through” which is obviously untruthful as I have not received any missed calls, voicemails or emails. I’m then told I’ll have to wait until Monday to hear anything. The agreement was based on false information I was provided and as someone who has been looking for a property for 5 months (and chancellors were well aware of this) I felt pressured into entering the agreement unfairly.
Oh - and the “the lettings hub” platform they use for referencing is absolute trash. Not fit for purpose in any way, full of bugs, email links that don’t work and entirely unhelpful service team who also lied multiple times about sending information, receiving information from previous landlords and how the application is progressing.

Overall scarred and horrified by the service I have received and absolutely will not be using chancellors again. (For reference over the past 10 years I have been in multiple excellent rentals, with 6 different landlords, all from different letting agents who were absolutely seamless in comparison to this absolute trainwreck of an experience.)

DO NOT USE

UPDATED APRIL 2023
Chancellors asked me to return the keys to the property on 16th February and are now chasing me for rent arrears despite them breaking the tenancy agreement by not giving access to the property for the remainder of the term. No response to my emails, simply more harassment by the way of further arrears notification.

Horrific service by property management and the whole group. Avoid. Avoid. Avoid.

Anthony communicated very well throughout the whole process and was a real pleasure to deal with.

Since first meeting Anthony at valuation stage we have continued to receive a great service with open dialogue regarding the sale of our property. He has kept us fully informed regarding viewings and offers and continues to touch base whilst the sale continues to progress. Great service

Excellent communicator
Has kept me up to date with all stages of house sale
Provided me with feedback and ideas from start to finish
Very approachable helpful and reliable

Rhiannon has always responded quickly to my queries and has been helpful and supportive through the process, which has resulted in a successful outcome. Other staff I have met have also been friendly and professional in their approach which has made the experience much easier.

Rhiannon has been excellent throughout my application towards a property that I’ve been accepted on keeping me updated throughout highly recommended

After the coldest night of this year our boiler decided not to work and make us freeze to death:) Thanks to Jake Tippett the problem was solved less than a day! The house wasn’t even started to get cold when the problem was solved. Thank you Jake, you are not only good at your work and also a caring person.

Can’t thank Rhiannon enough for helping us find a property to let on such a tight timeframe. She went above and beyond to organise viewings quickly, provide feedback and was very thorough during the whole process.

I had several viewing with Rhiannon, and found her charming, efficient, and very knowledgeable about the properties. Gold Star review! Excellent.
Kayleigh has been super efficient with all the paperwork pertaining to letting application. Another Gold Star review for her! And Lastly, Raychel, who began my application. Gold Star!
Chancellors are great to work with and I'm happy that I chose them to find my new home. Thanks. Alex.

Our names are Aniela and Vlad and we just bought our house recently. We've been very happy with Kayleigh (Kidlington branch), she is the one who deal with our offer and she did really well. When we went to see the house she was very welcoming, friendly and always smiling. Kayleigh we would like to say a massive thank you for all your help, our house is exactly what we wanted. If I could I would give her 10. ❤❤❤

Rhiannon was very helpful and informative, she kept us updated regularly throughout our application.

Emma at the Kidlington branch was very engaging and helpful to work with. She is a credit to her workplace.

Rhiannon did such a great job guiding me to find a suitable property for my needs. I'm glad to have spoken with her.

The quality services they offer is great securing a good house for my family was made easy 100%

Fantastic customer service. I would highly recommend to others

I am very happy with my experience using Chancellors to find a rental property. Rhiannon is very friendly and I was impressed by her fast & honest communication throughout the property search and application process.

The Sales Negotiator from Chancellors Kidlington, Emma Whittaker, has been lovely, professional, and so friendly during our several viewings with her on different properties, as well as in answering our inquires. Thanks Emma!

Francesca at Chancellors has been a great at responding to anything swiftly and able to assist where she could. She has been very proffesional all the time.