Chancellors - Newbury Avis 

Soon after we renewed the letting contract, Chancellors put the property up for sale without our consent. This happened just months before our daughter's UCAT, BMAT, and A-level exams. We informed them that we were interested in purchasing the property but needed time to arrange the finances. Despite this, they began to harass and threaten us, providing false information about eviction. Thankfully, Shelter informed us about legal protections tied to our renewed tenancy contract. When I confronted Chancellors with this legal information, they went silent. Eventually, we managed to arrange the finances and purchased the house as promised. However, getting back the overpaid rent (approximately £650) has been a nightmare. I have not received any payments or a meaningful response from the company. They are behaving like cowboy traders.

Really helpful with viewing and providing information

Erin was very friendly and knowledgeable about the property.

The Lettings Agent Miss Vassna was very helpful and patient.

amazing service. Very true to her word. Showed that she had our best interests at heart as tenants..

It took them 5 weeks to install the board and a similar length of time to start doing the promised weekly update calls. It also took 3 iterations to get to the property description, with the first proposition just 7 bullet point 'facts', 3 of which were wrong. This went live without approval. I had many conversations with one agent that then had to be had again with another agent in the same office days later and felt that it was me doing the leg work all the way. From offer accepted to sale completion, it took 5 months.

That said, once the offer was accepted and sale going through, they did go above and beyond to keep the sale in progress. Which is I suppose what counts. They did have some exceptionally good agents, just sadly some other elements let it down. Considering just the end sale steps, I could recommend them. Getting to the point of an offer in the first place, however, I wouldn't.

On behalf of my family, I want to thank you, for helping us, especially to Vassna , she is a proficient communicator and approachable. She is well-versed in her job role.

She's open to helping customers find a suitable house, and I can see that she's also fair towards others, not just us.

Professional and helpful

It was an amazing experience , Vasna shared me all the details of flat and was very proactive to respond to me on all my concerns assured me that I have made the best choice ..

Had the lovely lady Vassna show me around the accommodation we were looking to rent! She answered all my millions of questions and was so lovely!

It was great! The girl was honest about the property, met us in time for the viewing and provided good information.

Erin was awesome, professional and super helpful to me and my family. She was on time and suoer quick to respond our requests and questions. 5 Stars.

Erin is very professional in her work and manner. She provided me with prompt, accurate information, verbally and in writing. This has proved very helpful.

Satisfying

Erin was really friendly and helpful when showing me around the flat, clear on dates and timelines and what the next steps would be

She is a great

Brooke was very helpful, even found me another property to view on the day when another one was not available. Would highly recommend Brooke, she was processional, enthusiastic and very knowledgeable about the area and properties. Thank you!

We recently viewed and made an application to rent a delightful cottage near Newbury, Berkshire. The Agent’s brochure was informative in scope and detail, and Brooke Shepherd, Lettings Executive conducted the viewing and subsequent negotiations professionally.