Chancellors - Sunningdale Avis 

I had very good contact with the agency throughout the tenancy. Although the processes can be quite long, my overall experience was very positive. Any repairs that were needed were handled in a timely manner.

Thank you for all your help.

Outstanding communication, proactive, plenty of notice and thoroughly professional staff at every stage of the process. I live abroad and bought my property through Sunningdale Chancellors 12 years ago; they have been in charge of letting it ever since - never had any issues. My thanks to Katie Adams and the rest of the team for their work.

It was great from start to finish , Jamie was very attentive and dealt with the issue immediately and kept me updated.
Chancellors are a fantastic estate agent and LETTINGS team are excellent.
My experience with Jamie has been brilliant.

We’ve had an extremely disappointing and worst experience ever with chancellors. After conversations and explaining our time frame, Jennifer was saying they had a large portfolio of tenants who would love our property and was exactly what they were looking for, we then signed up with them to find tenants for our property, absolutely no meaningful progress had been made. In 2 months they had 3 viewings all of which were students! Not families as they had originally said. Weeks had gone by without any viewings, updates and little communications. Communications had been minimal unless we chased them ourselves, and we feel completely let down by their lack of effort and professionalism. When we complained to the regional director- Ben, he clearly sided with the letting manager Jennifer and basically said we lied and Jennifer had done everything she said. He said he investigated but we say no reports or evidence, this shows they clearly look after their own. Knowing we needed the house let quickly we strongly feel we were tricked into signing a contract with them saying whatever they knew we wanted to hear. They also misled and didn’t explain to us the 24 month contract we would be signing as well as it mentioning it was a sole agreement too. This was all new to us so we we were non the wiser- they used this to their advantage not explaining anything to us in the contract.

This has not only wasted valuable time but has also caused unnecessary stress and such high financial inconvenience.

They now expect us to pay a stupidly high fee as we breached the contract and another letting agent found us tenants within 4 weeks of given them the property to let. This letting agent was honest, transparent and have even said so many people have left chancellors for the same reasons we did, we even spoke to some of these. Shocked to hear the stories and how they think they can get away with it.

We are seeking legal advice as this has impacted us physically and mentally as well as financially. They still have the audacity to continue to email us and expect us to pay a ridiculous amount although they should be paying us for all they have put us through.

Based on our experience, we would not recommend their services to anyone looking for a reliable or motivated letting agent.

Alex was well informed about all the property's he was also knowledgeable about the area and what was available and on offer to prospective buyers. He took time to listen and tried to find property's to match the brief. This was appreciated. He is also very likeable and his customer service skills are top notch. Thanks for looking after me today Alex.

I would give Zero if possible. My partner was in the process of purchasing a property through the Sunningdale branch. He was given the incorrect information regarding service charges during the viewing. Then when waiting for responses to his solicitors enquiries which had already taken two weeks with still no answers, Briar who was dealing with the sale decided to go quiet when he emailed her wanting to get some updates. When he decided to withdraw from the sale due to lack of communication from Briar and various other factors, he was completely ignored. He asked for confirmation that the sale had been cancelled, but received nothing. I have tried to arrange viewings of properties in the past through Chancellors and very rarely do they respond. One viewing I had booked in was cancelled 30 minutes before the meeting. I was told that they would call to rearrange but that did not happen. Needless to say the property is still on the market. I have a property to sell and am currently looking for a property. Due to my experience with this agency, I will avoid them at all costs. Very unprofessional.

Professional, reliable and friendly. Highly recommended. Great service. Thank you Alexander French.

Complete Professional! Though throughout! No Stone left unturned! Informative! Constant up-Dates! Persistent! Dogmatic! Contacts from, Grass roots to the Top! Highly Recommended!

Very proactive and good communicator. Clear and concise with updates and information and kept me informed throughout in a timely manner.

All in all, a good experience. Thank you.

I cannot recommend Alex French and his team at Chancellors highly enough. From the very beginning, Alex was exceptionally helpful, providing clear and honest guidance on my unique property and circumstances. His insights were not only informative but also reassuring, demonstrating a deep understanding of the complexities of the property market.

Alex’s ability to present factual information about the ever-changing and sometimes bewildering state of the market was both clear and concise, making the process far less daunting. His professionalism and genuine commitment to client satisfaction truly set him apart.

I would wholeheartedly recommend Alex to friends, family, and anyone in need of trustworthy and expert assistance. With Alex, you can rest assured that you’re in the very best of hands.

Alex has been a great support and facilitator during the process of purchasing.

Alex was every professional yet warm and I liked his manner from the start. Very knowledgable, honest and eager to understand our requirements. A jolly good chap!

I recently had a great experience of dealing with Daisy. She worked tirelessly in finding a home that matched my requirements and introduced me to a flat that I didn’t think was achievable within my budget. Excellent communication throughout. Would highly recommend!

Chancellors in Sunningdale had an offer on our flat within days of it going on the market. Throughout the (sometimes stressful) process they were extremely helpful. Thank you very much

We used Chancellors as my late father bought through them and they were very local to the property we were selling. We trusted them with the key and they knew the area well. We mainly dealt with Alex French, but found all members of staff from the sunningdale office helpful and knowledgeable. I particularly appreciated a weekly phone call from Alex to keep us updated. I would highly recommend their services.

Fab customer service and communication from both Alex and Fiona at the Sunningdale branch. Thank you for all of your help.

Brilliant service from the sales department, especially Kallee Ferguson . She was very friendly and helpful and provided a trustworthy and honest service when helping us to look for an apartment. Nothing was too much trouble for her. We wound highly recommend Chancellors Sunningdale for their services.

Adam and the Sunningdale office were courteous, had good knowledge of the housing market / finance and gave good advice on selling the property.

Absolutely fantastic service from start to finish. I had the pleasure of working with Alexander French and he’s like a tin of ronseal varnish ( does exactly what it says on the tin ) and on Alex’s tin it says ‘ ill do my very best to sell your house ! ‘ and that’s what he did . Driven,courteous, personable ,honest and knowledgeable . Couldn’t have asked for any more , thanks again .

I found Chancellors, and especially Kallee, to be excellent. They were very good at making sure all parties were kept up to date and helped to ensure that completion happened within the timescales that we wanted. Wrap that up in a friendly approach and I don't think you could ask for more from an estate agent.