Chancellors - Wokingham Avis 

I have viewed and subsequently rented a property through Chancellors. Throughout the process the team were responsive and helpful in providing information and assisting through the process. Thank you to Mary, too. Who primarily helped me and made the process much easier.

Mary was really friendly and informative, she was able to answer all our questions and ensured we were made aware of all our options.

With Chancellors for some years now, generally, they are good, but one of the tenants hasn't paid rent and walked out, Chancellors have chased him but nothing as it's more than 2 years now, I think this will be the case with any estate agent. Still, I give 4 stars as they are good on other services.

Good service. Mary Barlow was very helpful.

Great viewings. Mary was very helpful and found me exactly what I was looking for

Fantastic staff, polite, friendly, and supportive

We bought our house through Chancellors so didn't instruct them or pay them thankfully.

Their communication was appalling.
They were lazy in terms of assisting the chain, and left it to the other 2 agents in the chain to do all the work.
I was told one day after, that we had exchanged!! I had already been told by my solicitor and both the other agents.
The main problem was that their relationship management was non existent, upsetting both the vendor and myself (the buyer).
The sale succeeded purely because it had to and we really liked the property enough to wait and contain ourselves throughout the stressful experience.

Upon deciding to sell my house, I selected three estate agents to choose to value my house. Chancellors was the last of the three I visited in my local town of Wokingham. Whereas the first two agents had been very professional and asked a lot of questions and booked valuation appointments there and then, the gentleman in Chancellors seemed rather uninterested and took my basic contact details. When I explained that would be looking to list in January (as I would be relocating and was still narrowing down where exactly I wanted to move to), he told me that someone would call to go through the general market situation but that I should get back in touch when I was actually ready to sell! I was extremely unimpressed (and a week later no-one has even called me). Both of the other two agents have since been out and valued my house between £500/520k and are very keen to list it. I definitely won’t be using Chancellors, nor recommending them to friends or family.

Mary from Chancellors Wokingham has been Helpful and informative. Easy to talk to and understanding!

The agent waiting was amazing.
Provided me with all the relevant information.
It was very easy to make my decision on wanting the property.

Mary was very helpful and listening carefully to and accommodating our needs

Mary, she's so friendly, she explained to me and showed me all the details I need to know and see. Plus, she's so lovely 😍

I had an excellent experience working with Mary. She was professional, knowledgeable, kind and responsive to all questions.

I got to see great properties and M.B was consistent in finding me a house to rent. Great professionalism and follow up.

Great viewing of property. Really helpful with all questions and information needed. Very happy that they want to get us what we want

Although she does not work at the branch in person, Dana was responsive, attentive and did exactly what we wanted her to do.

The worst communication taking days to weeks for responses, you get passed around. They don’t take responsibility for their lack of care and actually their role when they are the renting your home. DO NOT USE!! We regret using them as they didn’t assist or guide us what so ever. Pure negligence as a provider but very quick to take your money.

Ellie Hall was good and professional showing us a property and facilitated our offer being put forward

Frustrated is an underestimation. After speaking to 4 people at the Wokingham Branch, sending in emails as well as being assured a manager would contact me, nothing.......Will definitely not get any of our business whether buying or selling. No customer service! I even put in an offer by email, and no response. I would never use them to sell my property!

Very helpful nice to talk to and very efficient