Chargeblast Avis 132

Shermaine was Amazing!

Switched over from disputifier. Great service and very knowledgeable and insightful on any questions relating to the chargeback service. Best chargeback agency hands down.

Have been shopping around for options for chargeback management and Chargeblast has been great. Highly recommend Chargeblast to anyone, great team behind this platform.

I highly recommend Chargeblast. It is an excellent plugin that can effectively alert users about some risky orders. It is definitely worth recommending. The customer service team of this product has an extremely good attitude and efficiency. I will continue to support it.

Excellent support experience with Chargeblast. Janry was extremely helpful, proactive, and responsive throughout the entire process. He not only helped resolve my original request quickly, but also identified and processed additional pending credit requests without me even having to ask. Very professional, reliable, and easy to work with. Truly appreciate the support and highly recommend.

Franz really helped me to enroll my business to receive alerts. Ill point out that that should be an automatic enrollment, but you have to ask for an agent to enroll your business to receive alerts.

Chargeblast is so easy to use - our team loves it. When we run into issues, their team is always quick to dig in and resolve things quickly. Would recommend!

Absolutely disastrous experience with Chargeblast.

If your business depends on fast, accurate chargeback alerts and competent support, stay far away.

From day one, the onboarding was pure chaos easily the worst onboarding I’ve ever received from any service provider. Instructions were unclear, fragmented, and often contradictory. Instead of guiding me through the setup, I found myself constantly chasing them for answers and doing all the follow-ups myself just to get basic things moving.

Their team felt inattentive, slow, and completely indifferent to the fact that there’s real work and real revenue on the line when you’re dealing with chargebacks. When you’re running a DTC operation, timing and clarity are everything and they delivered neither. Responses took forever, and when they did arrive, they were vague and unhelpful.

The entire experience felt disorganized and careless. There was zero sense of urgency, zero ownership, and no proactive communication. I constantly had the impression that they simply didn’t care.

If you value your time, your business, and your sanity run the other way. There are far better, more professional services out there.

GREAT Company and Product. We have been able to greatly decrease chargebacks on our merchant account.

Ela is amazing!

When it works it works. But when it doesn't, it's virtually useless...

Descriptor override stopped working months ago, I reported it, it's been two months and it's still not fixed. Without descriptor override, alerts can't be reliably matched to Stripe transactions, making the alerts unactionnable (yet I must still pay for them).

The support staff didn't even know about their own descriptor override feature, it took several email exchanges to make them understand and escalate to tech. Did they really escalate? Two months yet no fix and no update, for something as essential... I have my doubts.

The customer rep was so helpful and got back to me super quick. I truly appreciate it.

We’ve been using Chargeblast for about a month now, and it’s already proven its value. It gives great visibility into disputes and has helped us reduce chargebacks before they escalate drastically!

What really stands out is the team. Responsive, transparent, and genuinely helpful. Highly recommended for any business processing online!

Using chargeblast from 5 months, we're happy with the service, specially Raquel helped us to understand how rdr works! highly recommended

Great! I love chargeblast, I wish I'd started using them sooner!

Good very nice

Always a good experience working with the CB folks

works fine, the support so friendly and helpful highly recommended