Once I found my way around I was able to sell investments. Was doing over the weekend so nobody available on chat - they got back to me first thing when they opened but I had already solved my dilemma... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
i had a number of queries about grand parents contributing to JISAs and others. The online chat experience was great - very quick response and i know exactly what to do
L'entreprise a répondu
Absolutely shocking and abysmal response consistently from customer care they don’t give a damn sell u the dream but what you really get is a big nightmare. They ripp you off left right centre. we wo... Voir plus
L'entreprise a répondu
Fast response to query while I was online. Have always had efficient service from Charles Stanley Direct.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Charles Stanley Direct is a personal financial service combining a modern digital experience with the traditional client focused values of private wealth management. It provides all self investors with the knowledge, tools, products, and services to take control of their financial futures and realise the rewards of your investments. Whether you are a novice or an experienced investor we are here to help you every step of the way. You can call our award-winning client service team for technical help or speak to a qualified financial coach if you need guidance. Available online and via the Charles Stanley app.
Online investing
Écrit par l'entreprise
- Invest in your future
- Sign up in minutes to our first-class service to implement your investment decisions, through our secure platform and app.
Coordonnées de contact
Ropemaker Place, 25 Ropemaker Street, EC2Y 9LY, London, Royaume-Uni
- 0131 550 1234
- info@charles-stanley-direct.co.uk
- www.charles-stanley-direct.co.uk
4,1
Bien
169 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Once I found my way around I was able…
Once I found my way around I was able to sell investments. Was doing over the weekend so nobody available on chat - they got back to me first thing when they opened but I had already solved my dilemma
20 juin 2026
Réponse de Charles Stanley Direct
Many thanks for taking the time to leave feedback. We aim to get back to any queries left out of hours on our 'chat' service as quickly as possible and I'm pleased to hear that this happened in your case. We are here if you need us again!
Best regards,
Louise
Louise Miller
Head of Client Experience
Fast response to query while I was…
Fast response to query while I was online. Have always had efficient service from Charles Stanley Direct.
24 juin 2026
Réponse de Charles Stanley Direct
Dear Ian:
I'm very pleased to see that we were able to help readily, which is exactly what we aim for. Thank you very much for taking the time to leave a review.
Best regards,
Louise
Louise Miller
Head of Client Experience
JISA / ISA queries
i had a number of queries about grand parents contributing to JISAs and others. The online chat experience was great - very quick response and i know exactly what to do
22 juin 2026
Réponse de Charles Stanley Direct
Thank you very much for the feedback. I'm glad the team were able to help. We're here if you need us!
Best regards,
Louise
Louise Miller
Head of Client Experience
Helpdesk response good
Helpdesk response via online chat was pretty quick and sensible, from a human as well.
10 juin 2026
Réponse de Charles Stanley Direct
Dear Ray:
Thank you very much for your feedback. I'm pleased to hear that you got a prompt, sensible answer - just as you should expect - and, yes, it would have been from a human too!
Best regards,
Louise
Louise Miller
Head of Client Experience
Réponse de Charles Stanley Direct
Dear Kerry:
Many thanks for taking the time to leave a review. We appreciate it and are here if we can be of further service.
Best regards,
Louise
Louise Miller
Head of Client Experience
Very poor telephone service especially…
Very poor telephone service especially when placing telephone trades in the US which I'm sure compared with other brokers is quite expensive. It would have been better if the online help (Callum?) had given me the appropriate number rather than the general telephone number to call.
2 juin 2026
Réponse de Charles Stanley Direct
Dear Jackie:
Many thanks for your feedback which has been noted. Our dealers are able to trade in a wide range of international shares as well as place 'specialist' UK trades. They can be reached directly, but often such calls are first placed to the Helpdesk and then transferred to the dealers. I understand that you didn't get through to the team when you first called, for which I would like to apologise, but thanks for calling back.
Best regards,
Louise
Louise Miller
Head of Client Experience
i was talking to an agent in less than…
i was talking to an agent in less than a minute, and he was really helpful in trying to understand my question , and went off to check.
2 juin 2026
Réponse de Charles Stanley Direct
Dear Andrew:
Many thanks for the feedback, which we truly appreciate. I hope we were able to help sufficiently with your query. We are here if needed!
Best regards,
Louise
Louise Miller
Head of Client Experience
I didn't get an answer at all
15 mai 2026
Réponse de Charles Stanley Direct
Dear Alex:
I'm really sorry if you didn't get the service you expected and please feel free to reach out to me directly at ClientExperience@cs-d.co.uk if needed. Checking as best I can I believe that the team here were able to answer your query but if there is anything still outstanding or needing to be followed up please let me know.
Best regards,
Louise
Louise Miller
Head of Client Experience
Communication failure
A fund I hold was due to be merged with another but Charles Stanley failed to inform me. I discovered it myself and was too late to do anything about it. I had to embarrass an apology out of them.
27 mai 2026
Réponse de Charles Stanley Direct
Dear Sandra:
I'm really sorry about this. I've asked for more details but as a general rule you should have received an advanced notification of the merger and certainly you were due an apology when the issue came to light. We hold ourselves to high standards of customer service and it appears we may have fallen short here. Your feedback is noted and is being escalated.
Best regards,
Louise
Louise Miller
Head of Client Experience
Live chat provided helpful response…
Live chat provided helpful response albeit the next day.
20 mai 2026
Réponse de Charles Stanley Direct
Dear Mr Coombes:
Many thanks for the positive feedback and I'm glad we were able to help. Live chat is available on business days between 9:30am and 4:30pm but we do our best to pick up queries that arrive out of these hours as promptly as possible the next working day and most clients usually have a response by 10am (sometimes a little later on a Monday morning given weekend volumes)!
Best regards,
Louise
Louise Miller
Head of Client Experience
Excallent alround help from the CS Rep
18 mai 2026
Réponse de Charles Stanley Direct
Dear Brian:
We are very pleased to have been of assistance and many thanks for taking the time to leave positive feedback. Please don't hesitate to let us know if we can be of further assistance.
Best regards,
Louise
Louise Miller
Head of Client Experience
Réponse de Charles Stanley Direct
Dear Kristian:
I shall have to remember that expression! I'm glad we were able to help. Thank you very much for taking the time to leave feedback.
Best regards,
Louise
Louise Miller
Head of Client Experience
Had a query about interest payment
Had a query about interest payment. Raised q on helpdesk and got a quick and clear response. Exactly what I needed.
8 mai 2026
Réponse de Charles Stanley Direct
Dear Nick:
I'm delighted that we were able to help and thank you for taking the time to leave your feedback. We are here in the event you have further queries.
Best regards,
Louise
Louise Miller
Head of Client Experience
Emily was the first person on the team…
Emily was the first person on the team to suggest that my graph display problem was to do with the acceptance of cookies. It was a problem unresolved for over a year and a half.
14 mai 2026
Réponse de Charles Stanley Direct
Dear Stephen:
Thank you for taking the time to leave a review. I'm glad to hear that Emily was able to help and I've let her know that her suggestion worked in your case. Your confirmation helps us know what might work for others if needed, so is much appreciated.
Best regards,
Louise
Louise Miller
Head of Client Experience
Great customer service
Great customer service, and a platform that works well with transparant charges.
13 mai 2026
Réponse de Charles Stanley Direct
Thank you very much for your feedback! I'm pleased to read that we've been of help over the years and we genuinely appreciate your trust in us.
Best regards,
Louise
Louise Miller
Head of Client Experience
i have been a client of CS for many…
i have been a client of CS for many years...in that time i have found them to be very efficient and extremely helpful on the occasions when the technology gets the better of me.
13 mai 2026
Réponse de Charles Stanley Direct
Dear Peter:
Thank you very much for taking the time to leave a review. I'm delighted to read that we've been able to help over the years. We are here for any further queries.
Best regards,
Louise
Louise Miller
Head of Client Experience
Réponse de Charles Stanley Direct
Dear Andrew:
I'm very pleased to read that your experiences with us have been positive. We appreciate you taking the time to leave a review!
Best regards,
Louise
Louise Miller
Head of Client Experience
Wish we hadn’t moved
Wish we hadn’t moved. Worst company ever. They never respond & try to fob u off. They don’t sort issues out.
12 mai 2026
Avis spontané
Réponse de Charles Stanley Direct
Dear Sarah:
Thanks once again for taking the time to share your feedback. I believe that this and your other recent review relate to Persimmon Homes rather than Charles Stanley Direct but please get in touch with us if we can be of any assistance.
Best regards,
Louise
Louise Miller
Head of Client Experience
Happy Days
Easy to buy and sell funds and stocks. Would be good if there was a withdrawal option on the app rather than have to use a web browser.
8 mai 2026
Réponse de Charles Stanley Direct
Dear Mr McLeish:
Thank you very much for taking the time to leave your thoughts. I'm pleased to let you know that your feedback coincides with our plans for our app. Watch this space!
Best regards,
Louise
Louise Miller
Head of Client Experience
Réponse de Charles Stanley Direct
Dear Jane:
We appreciate your feedback! That is exactly the sort of service we aim for and we are here if you need us further.
Best regards,
Louise
Louise Miller
Head of Client Experience
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.