Charles & Colvard Avis 11

If I could give zero stars, I would. I placed an order on March 4 and the confirmation email said that it would ship on March 20. When I hadn't heard by the 30th, I sent an email and they promised overnight shipping, no later than April 20. By April 21, the customer service rep, Celeste, told me that the ring *might* be available in time for my wedding, but unlikely. Now I have to scramble to find a different ring in less than a week. This company is unable to satisfy their sales contracts.

I want to start off by saying we have been loyal Charles and Collard customers for over 6 years. Everything I have received from them has been STUNNING.

This year was a complete nightmare. My husband ordered me 2 gifts on 12/8: a tennis bracelet and a pair of hoop earrings. The delivery date was 15 business days. We waited. And waited. And waited. The bracelet miraculously showed up with zero tracking information on 12/23. Unfortunately, it was way too small and I had to return it. The return process was ok, I guess, but we had to hound them for a refund. Once we threatened to dispute the charge, they quickly gave us an official letter saying they would be depositing the funds within X days. We did receive the refund.

The earrings are another story. Ordered on 12/8 and were told 15 days. We waited. The date kept getting pushed. Week after Christmas. Week after New Years. The following week. The following week. At one point we got an email saying they would be shipping soon! FedEx never received a package. We called customer service and were told, on a weekly basis, oh looks like we are shipping them out Thursday. I'm not sure which mythical Thursday they are referring to but it's probably not in this calendar year. We finally asked to cancel the order and got the runaround until, yet, again, we had to threaten to dispute the charge. I have received all of my money back at this point, but boy are we disappointed in C&C. We have been loyal customers for years. I love every piece I have received and have had ZERO issues until this year. Do a quick Google search of C&C and you will see they are having severe financial issues. Not to mention we get weekly emails advertising sales. Do they ship anything out? I doubt it. Today we were asked to review the earrings we never got. I GLADLY posted a similar story to their website.

They have lost loyal customers now. We won't be ordering from them again.

If I could give less than one star, I would. STILL waiting on my item! Customer service is horrid. Many many apologies, but no follow through to make the issue right. Multiple calls to customer service with promises of returned calls that never happened. Responses to their emails that went without response on Charles &Colvard’s end. Offered expedited 2 day shipping. After 7 days have passed, the item still shows a label has been created, but FedEx is STILL waiting to receive the item from Charles and Colvard. The time from the date I placed my order and paid for the item is about to pass 2 month and still no item!! I would like less “apologies” and a LOT more follow through and action!! Do not recommend purchasing from this company!!

At check out it reflected that I would receive the earrings by January 12, 2026. After completing my order, I received an email that the earrings would ship on January 13, 2026. When I had not received a shipping notice, I contacted their customer service on January 14, 2026 to inquire about shipment. The customer service person advised that my "new estimated" ship date was January 21, 2026. Since the ship date was being extended again, and my card was charged for this purchase almost a month ago, I asked for a partial refund. I was advised that they would not provide an additional discount on the order and would provide an unknown complimentary gift. I then requested a full refund. Customer service advised they would process a refund. I made them confirm the amount for the full refund.

I am really disappointed. I was looking forward to giving these earrings as a gift, but they wouldn't have arrived in time with the 3rd shipping extension. Also, poor company communication that they aren't updating their customers about order delays. It makes me think that this company is a SCAM.

Avoid this company! Their items look much more fragile and flimsy in person than online. I received a gift from this company and the only way to return it is by telling the person who gave it to me (ie, no gift exchanges or refunds). Terrible customer service policy -- and really not ok for such expensive purchases.

Do not buy anything from this despicable little company. Not only do their customer service representatives fail to ship online orders on time, but they also do not respond when you want to cancel or return an item. If you are going to shop at this company, keep this in mind.

Charles and Colvard do not honor their delivery promises at all. Our ring was delivered months AFTER the promised delivery date.

This meant when my fiance proposed (on a sentimental date, that they guaranteed we would receive the ring by, with weeks and weeks to spare), he had to do so with an alternate temporary ring purchased on Amazon. The company took absolutely no responsibility for their lateness, and did not offer any assistance or support. They just blamed the time of year and workshop delays. For a company that specializes in engagement rings, you would expect there to be at least a level of care or concern when they violate their own delivery times (confirmed via phone call before placing the order).

I would never trust this company and would urge everyone to stay far away. The ring itself differs from the picture in some details, and I also have concerns about the quality of it long term.

Here’s a strong and clear negative review in English:

Hi, I'm from Florida. I ordered stud earrings—the metal is absolutely terrible. It's extremely thin and fragile; you could break it with your fingers. The stone is also disappointingly thin and looks just like cheap glass, even under bright lighting. It honestly feels like a joke. Horrible quality. Do not order. Ever. By the way, the package is trash, too. I am sending this back.

I ordered a pendant necklace and waited weeks for it to get made. It was stated on the website that it was made to order so I did not mind waiting. The item did not ship out on the date indicated on my receipt so I reached out to the company and they mentioned it would be shipped the next day, Friday. By Monday the item still had not been shipped so I reached back out to them. They said they could expedite the shipping and now I am waiting on the tracking number. I will update this review once the item is received.

If you want your dream engagement ring and want it to last but also have any hope that if there’s an issue the company you/your fiancee purchased it from will STAND BEHIND a piece of jewelry worth thousands of dollars that every day people do not have to just throw away, for the love of God STEER CLEAR! Stay far far away from Charles & Colvard!

It’s quite honestly one of the worst feelings in the world when, just a little over a year before your wedding when you’re looking for your wedding band and stressed as all heck planning your wedding, your engagement ring has a stone fall out. Crap! This sucks, you think. But, it’s ok. The company you bought the ring from is supposed to stand behind their product. NBD. So you call and are told no problem! Send the ring back. We’ll examine it closely so that if it’s just this particular stone, it will be fixed and if there’s a larger problem with the overall setting, we’ll replace the entire ring so this never happens again! You send it in and they fix the one stone and send it back. The ring looks absolutely beautiful. It’s returned to its former glory. Just as it was on one of the very best days of your life when the partner of your dreams proposed and you first saw it. You’re grateful that it wasn’t a larger issue because you realized after sending it in that the ring you have, isn’t even one they sell anymore and who knows what would have happened if it would have been a bigger issue that needed a full replacement. You were definitely a little sad for a few weeks when everything you did felt strange because the ring you became so used to having on your finger, to enjoy day in and day out, was no longer there. But, what’s important is that it is now fixed and you shouldn’t have anymore issues. You can now cautiously look forward to the stress of planning your wedding and only hope that things go as “smoothly” as this repair went… or so you thought!

Fast forward 8 months, 5 months prior to your wedding, you’re running errands and you happen to look down and what do you see?? ANOTHER stone has fallen out of the halo of your ring. You look a little closer and not only that, but one of the other halo stones is chipped!! How is that even possible?!?! Moissanite is supposed to be almost as hard as a diamond. Charles & Colvard moissanite are supposed to be “THE” moissanite. The best. WHAT IS GOING ON??? Deep breath. They stand behind their products. You have five months. Sooooo very grateful you haven’t quite pulled the trigger on that beautiful $2K C&C wedding band quite yet, because this appears to be a recurring issue. We’ll hope it’s just this particular piece of jewelry (and not their entire inventory) and we’ll hope, against all odds, that this is going to somehow warrant a replacement because this, twice in under a year, is now unacceptable. Obviously they didn’t examine it as closely as they promised. Or, they knew they no longer had a replacement so they just let a faulty ring slide because maybe they aren’t that great of a company and maybe they know if something else happens they can tell you that you got the ring 3 years ago and they won’t do anything about it. Hmm. Maybe you shouldn’t think all of those things without hearing them out first??

Ok. I’ll stop with the story. But that’s the story. Those are the thoughts. And I honestly thought this time around, there would be no issue. I thought if they weren’t willing to replace it or give me store credit to get a new piece since my ring isn’t sold anymore, that there would at least be a seamless, problem free, repair. That I could send it in, get it fixed and then sell it so I could buy a ring from a company that FULLY stands behind their products and would feel really bad about someone spending thousands with them and then twice in one year losing that expensive piece of jewelry for weeks on end. I wouldn’t get any of those scenarios.
No. Instead I am told that their warranty only covers main stones and that now I have to EMAIL A THIRD PARTY (“their” service center who has no contact other than an email, it’s a third party, but it’s “theirs,” and oh, there “might” be a fee) to have my ring fixed. They, personally, will do absolutely nothing to fix or replace this ring with something that won’t have non stop issues. And I’m not willing to send it into a third party company that I can’t even contact and possibly have to pay to have something fixed when the quality issues is obviously on C&C.

I’m heartbroken. I love this ring. And I have no money to just get another. I mean, who does, right? What normal people can just buy another? Who should have to do hours of research into the best stones and the best retailers and rings that will last forever to spend thousands & be left with nothing? I don’t even think anyone will buy it so we can recoup some of our loss, in this shape. Shame on you Charles & Colvard. Soulless company.

I submitted a warranty request via live chat on your website as stone felt out of my necklace after 4 months of wearing it. In live chat box I was assured that all details of how to ship back item to you will sent to my email. I didn’t receive anything for several weeks. Than I contacted you again, second time it worked and I got shipment instruction. I shipped the item back to your company as instructed. However, I did not receive any confirmation of delivery or updates on the status of my warranty case from your side. This lack of communication has been very concerning.

Without prior notification, my item was shipped back to me. I was not made aware of the return shipment not status of warranty (fixed/not fixed/replaced), and than item was returned to the sender for unknown reason as it wasn’t delivered to me (how it could if I wasn’t aware of it??)

I exchanged several emails with support where I was assured that support will contact me next day to provide new tracking information. Since that email one week has left and I haven’t heard back.

Outcome:
- stone felt out of necklace
- terrible customer service
- can’t get my necklace fixed and unable to wear it for 3 months already (currently even don’t have it physically with me to go and fix in other company)

If you want to get present for someone from there - avoid. Pleasure is only at opening, later whole experience with it will be destroyed.

Highly DO NOT recommend!