Everything was excellent. Just one point to make, the tracking on my parcel didn't give me updated information, so I was unsure exactly when it was arriving. It arrived on time, so no problem.
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I have placed a number of purchases. Once again, I have received a very high level of Customer Service. I would have no hesitation in recommending this Company.
Fast shipping and very reliable service. The return process is smooth and easy to follow, and even the option to stop a shipment before it’s dispatched is practical and works perfectly. Overall, a ver... Voir plus
If I could give 10 stars I would. Last time I ordered on Saturday and was delivered on Sunday morning which was a very pleasant surprise for me as I really needed that medication ASAP. Many thanks
À propos de l'entreprise
Écrit par l'entreprise
Chemist Click is an online pharmacy delivering medication directly to your door in 3 easy steps.
Coordonnées de contact
Cardinal Point, Park Road, WD3 1RE, Rickmansworth, Royaume-Uni
- 01923549040
- info@chemistclick.co.uk
- www.chemistclick.co.uk
4,8
Excellent
9 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 71 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Got prescription without any problems…
Got prescription without any problems and arrived on time, would use them again
2 avril 2026
Updated - Excellent order recovery and proactive customer support
UPDATE
Since my initial review, the company reached out to explain that a major power outage had prevented them from accessing emails and processing orders for several days.
The support team has been very proactive in fixing the issue. They have arranged for a full replacement to be sent via Royal Mail 24 service and have already issued a refund for my original delivery charges.
While the initial delay and lack of communication were frustrating, the company has made a genuine effort to make things right. They provided a clear explanation and went above and beyond by offering a significant discount for a future order. It is clear they value their customers and take accountability when things go wrong.
Will order again.
INITIAL REVIEW
I paid for Royal Mail 48 Tracked delivery two weeks ago. While I received a dispatch notification, it contained no tracking number. Despite the promised timeframe, the order has never arrived.
I have attempted to resolve this through both emails and phone calls. Every attempt at contact has gone completely unanswered. There is no proactive communication or accountability from the company.
The lack of tracking, missing goods, and total silence suggest this is a scam website. I am now forced to dispute the charges with my bank to recover my money.
20 mars 2026
Avis spontané
Réponse de Chemist Click
Hello,
Thank you for taking the time out to leave a review.
We are very sorry that you have not received your order yet.
I can assure you, we take these issues very seriously.
97% of orders placed with us arrive within the expected timeframes. Occasionally, there may be deliver delays. We will always look to rectify this.
Please can you send an email to info@chemistclick.co.uk, and we will look to resolve any issues as soon as possible.
We apologise for any inconvenience caused, and we are committed to putting this right.
Customer Service
Very quick from despensing to getting…
Very quick from despensing to getting the item to me quickly
3 mars 2026
Excellent service as usual
1 mars 2026
Very easy company to deal with
Very easy company to deal with, all products at very competitive prices and rapid response and delivery
1 mars 2026
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