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Chime Avis 12 451

TrustScore 3.5 sur 5

3,6

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 3 sur 5 étoiles

Chime was great for a while! I receive a monthly paycheck in the same amount every month - but suddenly my myPay was decreased dramatically without any explanation or way to ask why this would suddenl... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

I am very on the fence still about Chime as they allowed someone to steal money from me and did nothing to resolve this even when I provided physical proof I was at work when my card was used in a sep... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

After setting my direct deposit up, my account was hacked and nearly 100 was stolen after opening a dispute multiple times, your company told me pretty much they wouldn't give me my money back. I had... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Chime has been great for me. Always respond to any inquiries I may have concerning my accounts. Quick to dispute any transactions that are not mine. I will continue to bank with Chime as long as I ca... Voir plus

À propos de l'entreprise

  1. Institution financière

À propos de Chime

Écrit par l'entreprise

Chime logo

A financial technology company that helps you unlock financial progress through credit tools, access to early pay,² and no monthly fees.

  • No hidden fees

    No monthly fees, overdraft fees¹, or minimum balance requirements.
  • Get paid early

    Access your paycheck up to 2 days early with direct deposit², or get up to $500 before payday with MyPay³.
  • Smarter spending & saving

    Overdraft coverage up to $200 with SpotMe⁴, grow savings automatically, and use 47,000+ fee-free ATMs⁵.
  • Build credit safely

    Use the Secured Chime Visa® Credit Card⁶—no credit check required.
  • Banking made simple

    Easy-to-use app, real-time alerts, and friendly support.

Chime helps you take control of your money.


¹ Optional services and products may have fees or charges.

² Early access to direct deposit funds depends on payer

³ Eligibility requirements apply. Not all users will qualify. MyPay® credit limits range from $20-$500.

⁴ SpotMe® eligibility requirements apply. Overdraft only applies to debit card transactions and cash withdrawals. Limits range from $20-$200. Chime® Checking Account required.

⁵ Out-of-network ATM withdrawal and over the counter advance fees may apply.

⁶ The secured Chime Visa® Credit Card is issued by The Bancorp Bank, N.A. or Stride Bank, N.A. pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa credit cards are accepted.


Coordonnées de contact

3,6

Moyen

TrustScore 3.5 sur 5

12 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Chime has been great for me

Chime has been great for me. Always respond to any inquiries I may have concerning my accounts. Quick to dispute any transactions that are not mine. I will continue to bank with Chime as long as I can.
VIP Member.

11 février 2026
Avis spontané
Noté 5 sur 5 étoiles

39 month boost streak

39 month boost streak. Enjoying chime so far. Hopefully I can win #WhyIChime soon! Love this bank

17 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

Would not recommend

I downloaded this app through a hyperlink to get $350 if I signed up for direct deposit and I did, I got it all settled and figured out, got a it deposit and now they’re saying there’s no record of me signing up through their hyperlink for their offer. Ridiculous. I’m closing my account and I would recommend going somewhere else. i contacted Ember and Chime directly and was still not given any bonus or answers.

15 avril 2026
Avis spontané
Logo de Chime

Réponse : Chime

Hi Sean,

We appreciate you taking the time to share your feedback with us. We strive to give all of our members great experiences, and we know how important this matter is.

To be eligible for this offer, you must be a first-time Chime member. You cannot have previously enrolled in or opened a Chime Checking Account. In addition, you must:

-Enroll via the Intro Offer landing page.
-Complete direct deposit actions.
-Activate your physical card before payout.

We'd love the opportunity to look into this for you. Please contact us at 1 (844) 244-6363, our Member Services team is standing by 24/7.

We value your business and look forward to resolving this.

– The Chime Team

Noté 1 sur 5 étoiles

would go lower if possible

would go lower if possible. I cannot access my money because of your $25 minimum. YOUR PROGRAM SUCKS.

17 avril 2026
Avis spontané
Logo de Chime

Réponse : Chime

Hi Lyn,

We appreciate you taking the time to share your feedback with us. We strive to give all of our members great experiences, and we know how important it is to have access to your funds.

We'd love the opportunity to look into this for you. Please contact us at 1 (844) 244-6363 or through the app, our Member Services team is standing by 24/7.

We value your business and look forward to resolving this.

– The Chime Team

Noté 1 sur 5 étoiles

Unsafe space for money

Do NOT use chime! Its not a safe space for your money. After a few years of enjoying chime I had someone hack into my account from their phone and send themselves $500. I immediately disputed it cause I knew I didn't do it or authorize that transaction but my dispute was denied. Before the dispute was denied, I spoke with the fraud department to make sure it doesn't happen again but they refused to help me, saying it wasn't their job and there wasnt anything they could do. Absolutely will never use Chime again or refer anyone.

17 avril 2026
Avis spontané
Logo de Chime

Réponse : Chime

Hi Ashley,

We hear you and we want to help further. If you disagree with the decision that was made in our investigation, we’d encourage you to re-connect with us at 1(844) 244-6363 if you’d like us to investigate this again with you.

To help with this, we’d also encourage you to prepare the following details ahead of calling if you have them:
- Receipts or invoices
- Information about delivery and shipping
- Confirmation email(s)
- Tracking number(s)
- Any conversation with the merchant about the order(s)
- Description of the item on the merchant's website, including a link to the page
- Evidence that the price paid for differs from the listed price
- Requests to cancel or stop the transaction in writing

Here are a few more details about filing a dispute that might help in the meantime: help.chime.com/hc/en-us/a…

- The Chime Team

Noté 3 sur 5 étoiles

Mixed review!

Chime has been a great convenient way for me to stay organized in my side hustle as a performer and yoga teacher. The app is easy to use and it’s made it really easy to stay on top of my little business’s finances and see everything clearly and quickly.

What I don’t like though is that they stopped allowing me to deposit checks due to a reason they won’t explain with a message to call customer service. And calling customer service takes a while to get past the AI bot (how many times can I say talk to representative). Then the actual representative was not able to do anything to help and just said “chime removed your eligibility and I cannot manually re enstate it.” And no other information could be provided.
So I’m not able to use mobile deposit anymore which is really inconvenient and upends the reason I have this account in the first place.

17 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

ive been a customer for over 2 years…

ive been a customer for over 2 years and they give you notifications on everything you do which is great. However on April 12th I deposited a check from casino winnings that I had that night. I was told the money would be available after a 5 day hold and would be in my account April 17th. On April 17th I had no deposited funds. I went through the app to the chat and was told by AI the check was not accepted and do not submit the check again. That was the first I had heard that it was not accepted and I never received a notification. I called to speak to customer service. I was told they are unable per their policy to tell me why my check was not deposited. So you cant tell a current customer why their check was rejected? WTH? I told the person I was speaking to I never received any notifications and she said CHIME IS A WORK IN PROGRESS. WTH? On top of that I could barely here the person because the call center was so loud. I asked to speak to a supervisor so she transferred me. The supervisor said she could not hear me and I told her I could not hear her either because there is a man in her call center talking so loud I can hear his conversation about another person he is talking to and their account. THIS IS NOT OK. She said let me fix my microphone and hung up on me. YOU JUST LOST A CUSTOMER CHIME!

17 avril 2026
Avis spontané
Logo de Chime

Réponse : Chime

Hi Trish,

Thanks for taking the time to share feedback with us. We always strive to provide a great experience but it seems like your most recent experience didn’t live up to this standard.

If you’re open to it, we’d love the opportunity to try again - if you get in contact with us at 1(844) 244-6363, our Member Services team is standing by 24/7 and would be happy to turn this around for you. We hope we can continue to earn your business and appreciate the opportunity to address your feedback.

- The Chime Team

Noté 1 sur 5 étoiles

$100 was stolen from my account

$100 was stolen from my account, I made Chime aware that a certain company had been attempting to take money from two different bank cards, including my chime card. I have an open dispute with this particular company and I made Chime aware that also. However, they allowed them to steal $100 from my account and for the past three days I have been attempting to speak with a rep, have an open dispute with this particular company and Chime knew that also. However, they allowed them to steal $100 from my account and for the past three days I have been attempting to speak with a Chime representative, all of a sudden they do not speak English, they were very disrespectful. All of a sudden, I have not been able to speak with anyone concerning this matter I have not been able to utilize my account, however after allowing this particular company to steal my money, I have not been able to speak with one representative that speaks English, I hear laughing in the background, I’m put on hold for five and ten minutes and it’s just been a all-around horrible experience as of recently. And to this day, they still have not allowed me to reopen the dispute.

10 avril 2026
Avis spontané
Logo de Chime

Réponse : Chime

Hi Latrice,

Thanks for taking the time to share feedback with us. Not having your dispute resolved when you expect it sounds frustrating. To help with this, we recommend you to reach out to our Member Services team again at 1 (844) 244-6363.

Kindly prepare the following details ahead of calling to help us with the investigation:
- Receipts or invoices
- Delivery and shipping information
- Confirmation email(s)
- Tracking number(s)
- Any conversation with the merchant about the order(s)
- Description of the item on the merchant's website, including a link to the page
- Evidence that the price paid for differs from the listed price
- Requests to cancel or stop the transaction in writing

For more details on filing a dispute, see: https://help.chime.com/how-do-i-dispute-a-charge-on-my-card-5f509ad2

- The Chime Team

Noté 1 sur 5 étoiles

Chime is failing and now scamming customers

Chime has been an overall disappointment for me. They advertise a wide range of perks for banking with them, but increasingly, fewer and fewer qualifying customers seem to receive those benefits.

They draw you in with promises of payroll advances, easy access to loans, and overdraft protection. All you have to do, they say, is have your paycheck deposited. That sounds simple enough. In reality, it hasn’t worked that way.

In my case, I had my paychecks deposited consistently for three months and initially received their full set of benefits at the highest levels. Then, without warning, everything changed. Same paycheck. Same employer. Suddenly, no benefits.

Trying to get answers has been frustrating. There is no direct email support. Instead, you are routed through a chatbot before eventually receiving a call from a human representative. It creates the impression that written records are being avoided.

When I finally received an explanation, I was told that the bank used by my employer had flagged the company for some form of fraud. Concerned, I contacted that bank directly. They told me no such information had ever been shared with Chime, nor was there any issue of that nature.

My employer is a young startup, about six months old, with a small customer base and no history of fraudulent activity. The explanation simply does not hold up.

From my experience, it appears that Chime is making promises in its marketing that it is not consistently able or willing to fulfill. And if that is the case, it raises a serious question: should you trust them with your money?

It may be wise to consider other banking options before running into the same issues.

FOLLOW UP BASED ON RESPONSE: This is what Chime says nearly every time. Calling their support desk is a waste of time. They not only do not do anything, they make very little effort to even understand why you are calling. The fact that they do not offer an email utility for customers issues issues says it all - they don't care. This bank is a scam.

15 avril 2026
Avis spontané
Logo de Chime

Réponse : Chime

Hi Mike,

We know this has been a frustrating experience for you with everything going on at once. We want you to know we take all your concerns seriously.

We'd also love the opportunity to try again. If you're up for it, please reach out to us again via app or at 1-844-244-6363. Our Member Services team is standing by 24/7 to help resolve this for you.

- The Chime Team

Noté 3 sur 5 étoiles

Chime is decent. No complaints, ….

Come is decent. I do wish that I could control the amount available to me in the mypay. I’d like to be able to decrease the limit on my own. If that were to happen there should also be a waiting period in between changing the limit.

16 avril 2026
Avis spontané
Logo de Chime

Réponse : Chime

Hi Michael,

Thanks for taking the time to share feedback with us. Having the option to change the values on your MyPay manually would really be a great help.

For additional help, please get in contact with us at 1(844) 244-6363 or in the app, our Member Services team is standing by 24/7 and would be happy to address any concern you have.

- The Chime Team

Noté 1 sur 5 étoiles

I have been a customer of Chime sine…

I have been a customer of Chime sine January 2019 and have been mostly satisfied with the service. I especially have found the app very easy to use. Today, I received a notice that my checking account would be closed in one month. No explanation given. I called customer service and still was not given a reason, just that I should transfer my money.

16 avril 2026
Avis spontané
Logo de Chime

Réponse : Chime

Hi Brian

Thanks for taking the time to share feedback with us. We always strive to provide a great experience, and we're sad to hear that your most recent experience didn't live up to this standard.

We recognize that you’ve called in to get help with this already - if you give us another chance, we’d love the opportunity to review this in more detail. We have a special team within our Member Services team that looks into these types of issues and is equipped to walk you through your options. Please give us another call at 1(844) 244-6363 and our team can look into this a bit more deeply with you.

- The Chime Team

Noté 3 sur 5 étoiles

I am very on the fence still about…

I am very on the fence still about Chime as they allowed someone to steal money from me and did nothing to resolve this even when I provided physical proof I was at work when my card was used in a separate state. It still leaves me concerned this will happen again at a much higher rate and I will just be screwed bc Chime allows theft. They are very lucky I can’t afford a lawyer bc having physical proof I was in a completely different state clocked into my job would win me the case easily. Everything else is great from the app use to the perks of credit building , getting paid early and other spotme and cash back incentives. It has helped me raise my credit significantly but there needs to be more effort to get peoples money back to them when it is stolen.

18 novembre 2025
Avis spontané
Logo de Chime

Réponse : Chime

Hi Olivia,

It’s clear how much effort you’ve put into building your credit and managing your finances through Chime, however, having your money stolen is not the experience we want you to have. It sounds like you’ve already filed a dispute for this charge and you’ve done the right thing by keeping your proof ready. If you disagree with the decision that was made in our investigation, we’d encourage you to get in touch with us again at 1(844) 244-6363 if you’d like us to investigate this again with you.

To help with this, we’d also encourage you to prepare the following details ahead of calling if you have them:
- Receipts or invoices
- Information about delivery and shipping
- Confirmation email(s)
- Tracking number(s)
- Any conversation with the merchant about the order(s)
- Description of the item on the merchant's website, including a link to the page
- Evidence that the price paid for differs from the listed price
- Requests to cancel or stop the transaction in writing

Here are a few more details about filing a dispute that might help in the meantime: help.chime.com/hc/en-us/a….

- The Chime Team
Show Less

Noté 5 sur 5 étoiles

I love chime

I love chime it gives me alot of financial opinions an builds my credit its helped me reach goals with realistic expectations anyone trying to rebuild your credit from a not so good past this is a great option

16 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

Customer service

Chime is the worst online banking service that I have ever used since my Simple bank closed. My main complaint is their customer service. Which has been out sourced to another country where you can’t get any help about information on your account if there’s any problems or need additional information. They consistently just read you a script trying to try to put customers at ease without actually answering the question and try to get you off the phone. Not like an actual banking center here in the US that actually cares and listens for a resolution. And they like to down grade accounts without notice about banking services that were already established if they think there’s no direct deposit on the account. I been with Chime for years and had direct deposit set up. But because I’m on medical leave, they down graded my features on my account and sent no notice or even reached out for additional details. They also mislead their services and products to customers. You have to read the fine print for services. There’s also another concern I have about Chime but have no actual proof yet to accuse them of yet but have suspicions. I’m not satisfied! Online banking services could learn a few things from Simple Bank when they were around! Trust me when I say, real banks are so much better! And I use to work for one.

16 avril 2026
Avis spontané
Logo de Chime

Réponse : Chime

Hi Jené,

We appreciate you for taking the time to share feedback with us. This sounds like a pretty frustrating experience. We always strive to provide a great experience, and we‘re sorry to hear that your most recent experience didn’t live up to this standard.

We recognize that you’ve called in to get help with this already - if you give us another chance, we recommend that you contact us at 1(844) 244-6363 or in the app, our Member Services team is standing by 24/7 and would be happy to address any concern you have.

- The Chime Team

Noté 5 sur 5 étoiles

There's no better time than Chime

Chime has several entities which allows any person the opportunities to save, invest and capitalize from banking with them. The three most phenomenal entities Chime offers is Spotme, My pay and free over-spending withdrawal. Im hooked and committed to staying right here with Chime.

16 avril 2026
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

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En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus