My wife ordered a pair of trousers 3 WEEKS AGO- no delivery just usual excuse delivery problems etc etc. If so why big advertising in papers and now on TV. Big question where are they coming from. Do... Voir plus
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Tried several times to become a new customer .. ..but failed. No reply or even acknowledgements to 2 emails. Cut off during two phone calls. I refuse to give my personal information so CHUMS can... Voir plus
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I have been satisfied with about a dozen items I have bought with one exception, a shirt that had been wrongly described as mostly cotton when it was mostly polyester. My bigger beef is persisten... Voir plus
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Ordered Jeans for my dad 70+ he’s not happy said he looks like coco the clown !!!! Nothing like the image or description !! Waited a while for delivery ….STOP WITH FALSE ADVERTISING 😡
À propos de l'entreprise
Écrit par l'entreprise
Traditional clothing, underwear and shoes for men and ladies plus range of personal hygiene, mobility and lifestyle products.
Coordonnées de contact
Unity Grove, L34 9AR, Prescot , Royaume-Uni
- 01515490320
- enquiries@chums.co.uk
- www.chums.co.uk
1,4
Mauvais
1 k avis
A répondu à 51 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Ordered Jeans for my dad 70+ he’s not…
Ordered Jeans for my dad 70+ he’s not happy said he looks like coco the clown !!!! Nothing like the image or description !! Waited a while for delivery ….STOP WITH FALSE ADVERTISING 😡
30 avril 2026
Avis spontané
I ordered two pairs of shoes
I ordered two pairs of shoes , which I was pleased with both .quality was good I sent one pair back , too big and received my refund promptly will be ordering again in future
5 mai 2026
Avis spontané
I would give this a zero if I could
I would give this a zero if I could. My Mum purchased 2 pairs of trousers for my Dad. They sent the wrong colours so my Mum rang them & she was charged £7.79 for their mistake!! She was not aware of the charges. And terrible customer service.
16 avril 2026
Avis spontané
Réponse de Chums
Thank you for your feedback, and I’m very sorry to hear about your experience. I completely understand your frustration regarding the incorrect colours being sent.
I’m also sorry to hear that you found our customer service disappointing when trying to resolve the issue. That is not the experience we want any of our customers to have, and your comments will be passed on to the relevant teams for review.
I would like to look into this further to ensure that any outstanding issues are resolved as quickly as possible. Please respond to our request for further information at your earliest convenience.
Kind Regards,
Rachel
Chums Ltd
ordered item 22nd April still waiting…
ordered item 22nd April still waiting waiting waiting no delivery from EVRI TRIED CHANGING TO COLLECTION TO POST OFFICE STILL NO DELIVERY ITS NOW 2ND MAY AND NOTHING NOTHING NOTHING WILL REQUEST MONEY BACK FROM MY CARD AND DELETING THIS COMPANY FROM MY ONLINE SUPPLIERS - SIMPLE YOU AND EVRI DON'T DELIVER I DON'T NEED YOUR NON EXISTENT SERVICE WITH YOU TAKING MY MONEY UP FRONT - DON'T USE THIS SERVICE THEY TEST THE PATIENCE OF A SAINT I AWARD YOU NIL PONTS DISGRUNTLED
2 mai 2026
Avis spontané
Réponse de Chums
Thanks for your feedback. I'm very sorry to hear the parcel has not been delivered as of yet. We'd like to investigate this for you straight away and arrange for a member of the team to call you to help with your situation. If you could please provide your contact details as soon as possible via Trustpilot private message that would be appreciated.
£130 PAID nothing received.
I ordered 6 pairs of trousers for my disabled mum and they have been with Evri delivery for over a week. I rang Chums Friday and they said give it until Monday. I rang Monday, they said give it til Tuesday. I rang today, Wednesday, and pleaded for them to send the parcel out again and they refused and said give it a couple more days! It has been over two weeks since I ordered them! Whilst I appreciate that the item has been lost by Evri that it not my problem! My contract and exchange of money is with Chums. I have not received these comfort fit trousers for my mum who has suffered a stroke.
They should send them out again. Disgusting company who I will no longer use. Unhelpful and thieves as they have my money and I have no product.
29 avril 2026
Avis spontané
Réponse de Chums
Thank you for your review, I am very sorry to hear about the delay with your order. I completely understand how important these trousers are for your mum, and I appreciate how frustrating and upsetting this situation must be.
I’m also sorry for the inconvenience you’ve experienced with the delivery updates and the lack of resolution so far.
To enable us to look into this properly and assist you further, could you please contact us with your order details? Once we have this information, we can investigate the current status with the courier and advise on the next steps, including arranging a replacement or further resolution if required.
I look forward to assisting you further and resolving this matter.
Kind Regards,
Rachel
Chums Ltd
Pleasant surprise
Having had a couple of dreadful experiences with ordering online I have been trying to get into the habit of checking trustpilot before I order from a site I don’t know. I found items on the chums website that seemed exactly what I was looking for and ordered and only then checked the reviews. My heart sank and I thought I had made another mistake but I am very pleased to say that I have had a very positive experience with Chums. My order was delivered promptly and without issue and I am happy with the quality and price of the items I bought. I will happily order from Chums again based on this experience.
28 avril 2026
Avis spontané
Réponse de Chums
Thanks for your feedback. We truly appreciate your positive feedback, and thank you for your custom. We look forward to hearing from you again in the near future.
Leave this company alone…
My wife ordered a pair of trousers 3 WEEKS AGO- no delivery just usual excuse delivery problems etc etc. If so why big advertising in papers and now on TV. Big question where are they coming from. Don't answer emails chasing delivery. LEAVE ALONE - feels like a SCAM!!
4 avril 2026
Avis spontané
Réponse de Chums
Thank you for your review, I am very sorry for the inconvenience you've experienced with the delivery of your order and the lack of resolution so far.
To enable us to look into this properly and assist you further, could you please contact us with your order details? Once we have this information, we can investigate the current status with the courier and advise on the next steps, including arranging a replacement or further resolution if required.
Kind Regards,
Rachel
Chums Ltd
Unbelievably bad refund experience
Unbelievably bad refund experience!
My Mum has an account and her Partner (my stepdad) is mentioned as a subsidiary on the account. My stepdad ordered and paid for some curtains via cheque which were all in his name. He ended up returning the curtains and being issued with a refund cheque. However, the cheque came through in my Mums name who had passed away recently. Contacted them twice and explained the situation - first call was by myself, second call I had to do with my Stepdad. They said the account number was incorrect and I informed them the letter had come from them with the cheque attached so if it was incorrect then it was their mistake. They found the account and we were asked to email a copy of my Mums death certificate which I did along with a photo of their letter with cheque still attached and the Financial LPA showing myself as Executor and asked them to remove my Mum from the account. You would think ALL that information would satisfy the requirement to provide a cheque in my Stepdads name but noooo, they then emailed today to say they couldn't change the name on the cheque as they needed a copy of the Will with the name of the executor. My Mum was in a care home and had no assets so no Will. They happily cashed the cheque that my stepdad sent in but seem to require a body part to write a cheque back to him in his own name, even with him showing as a subsidiary on the account! Never known anything like it, absolutely shocking! Can't comment on their products but I personally wouldn't use them based on this experience
22 avril 2026
Avis spontané
Réponse de Chums
Thank you for your review, we’re really sorry to hear about your experience and appreciate you taking the time to share this feedback. We'd like to investigate this for you straight away and arrange for a member of the team to call you to help with your situation. If you could please provide your contact details as soon as possible via Trustpilot private message that would be appreciated.
Unable to return anything
Unable to log in on my iPhone and it has been this way for months preventing me from making the return of a pair of trousers!!!
I have found a returns slip inside the bag and have filled it out and have returned the trousers today.
4 avril 2026
Avis spontané
Réponse de Chums
Thanks for your feedback. I'm sorry to hear of the issue encountered whilst trying to return an item. We'd like to investigate this for you straight away and arrange for a member of the team to call you to help with your situation. If you could please provide your contact details as soon as possible via Trustpilot private message that would be appreciated.
Not very happy at all with the service…
Not very happy at all with the service we have received on this order.
The items were returned back to you by the courier - we were asked if we still required the order or a refund. We replied saying we still want the order, so what do you do you give us a refund.
We have ordered several things in the past from Chums with no problem - but after this episode it might be the last order we place with Chums. The service has been terrible. No one is reading the emails we have sent properly.
21 avril 2026
Avis spontané
Réponse de Chums
Thanks for your feedback. I'm very sorry to hear this. I can assure you this is not our usual standard of service, please accept my apologies for any inconvenience caused. We’d like to look into this straightaway for you by arranging one our Team to give you a call to help with this. If you could provide your contact details and order number via TrustPilot private message we will get on to this straightaway.
Persistent Emails Despite Unsubscribing
I have been satisfied with about a dozen items I have bought with one exception, a shirt that had been wrongly described as mostly cotton when it was mostly polyester.
My bigger beef is persistent promotional emails, four in a week, after I have twice "unsubscribed" from Chum spam. The latest was today, "Spring savings - 30% off selected styles".
20 avril 2026
Avis spontané
Réponse de Chums
Thank you for your feedback and for taking the time to share your experience.
We’re pleased to hear that you’ve been satisfied with most of your purchases, although we’re very sorry to learn that one item did not meet expectations due to an inaccurate description. This is not the standard we aim to provide, and we appreciate you bringing it to our attention.
We’re particularly sorry for the frustration caused by the continued promotional emails after you unsubscribed. We would like to investigate this further to ensure your preferences are correctly updated and that you no longer receive unwanted communications.
Please respond to our request for further information at your earliest convenience so that we can resolve this as quickly as possible.
Kind Regards,
Rachel
Chums Ltd
AVOID
Tried several times to become a new customer .. ..but failed.
No reply or even acknowledgements to 2 emails. Cut off during two phone calls.
I refuse to give my personal information so CHUMS can first “create an account” just to tell me the price!
If you have to phone them dial Freephone 0800 033 2000
Do not dial their premium 0871 numbers because you will probably wait ages while they make money charging you 13p a minute plus a network access charge.
14 avril 2026
Avis spontané
Réponse de Chums
Thank you for your feedback and I am really sorry to hear about your experience.
I understand how frustrating it must have been to have not received a response via both email and telephone and would like the opportunity to put this right.
Please be advised that prices for our products are available to view without the need to create an account. Prices are clearly displayed in our catalogue, on our advertisements and on our website when browsing online.
I have requested information via the Trustpilot platform - if you're open to it and still require assistance, please respond to this request with your details so that our team can handle your enquiry promptly and without any further inconvenience.
Kind Regards,
Rachel
Chums Ltd
Poor quality from Farah !
Not a reflection on Chums per se but not happy with the quality of the two pairs of Farah 'Classic' trousers.
Having bought two pairs previously from Matalan and found them to be excellent, they are obviously making these elsewhere. India to be specific . The cloth is of poorer coarser quality. Poorer cut and they crease easy. Disappointed !
Had a pair of Pegasus shoes which are OK but I'll see how they wear ?
10 avril 2026
Avis spontané
Réponse de Chums
Thank you for taking the time to share your feedback, we're really sorry to hear of your disappointment with the quality of your purchase.
We understand how frustrating it can be when a product doesn't meet your expectations. Your comments regarding the fabric, cut and overall quality have been noted and escalated to our quality control department.
If there is anything that we can do to assist further, including arranging a return for a refund or exchange, please do not hesitate to contact us on enquiries@chums.co.uk
Kind Regards,
Rachel
Chums Ltd
Arrived quite quickly and delivery good…
Arrived quite quickly and delivery good in all aspects. Good tracking and notifications. Front opening Bras are a really good fit and comfortable too. Reasonable price.
1 avril 2026
Avis spontané
Réponse de Chums
Thank you so much for your lovely feedback! We are pleased to hear that your order arrived quickly and that you found the tracking notifications helpful.
It's great to know that your purchase is comfortable and found them good value for money.
We really appreciate you taking the time to share your experience and hope to welcome you back to Chums again soon!
Kind Regards,
Rachel
Chums Ltd
Tried to order from you
Tried to order from you, chose item, got as far as paying but everything went wrong. Couldn't pay. System did not work. In fact nothing worked; cancelled order, at least, I hope I did, but as nothing was functioning decided it was all a scam and left the site. Hope my card has not been touched
2 avril 2026
Avis spontané
Réponse de Chums
Thank you for your review, we're really sorry to hear about your experience.
From initial review, it does sound like something went wrong during the checkout process. Please be assured that if a transaction wasn't completed successfully, your card would not have been charged.
We'd like to look into this for you and ensure that everything is working as it should. If you're happy to, please respond to our request for more information so that we can investigate this.
Thank you for bringing this to our attention and we are sorry again for the inconvenience caused.
Kind Regards,
Rachel
Chums Ltd
Absolutely appalling service.
Absolutely appalling service.
You have received numerous phone calls from me and emails. You must be able to recognise my orders through my email address. You state that all your phone calls are monitored and I asked that you listen to these calls regarding my complaints.
1 avril 2026
Avis spontané
Réponse de Chums
Thank you for your review. We’re very sorry to hear about your experience and that our service did not meet your expectations. This is certainly not the standard we aim to deliver.
We would appreciate the opportunity to understand what went wrong and to ensure that a resolution is reached. I have requested your details via the Trustpilot platform so that we can investigate this further.
Thank you for bringing this to our attention and we sincerely apologise for the inconvenience caused.
Kind Regards,
Rachel
Chums Ltd
I've ordered several items from Chums…
I've ordered several items from Chums over many years. This time my order has been delivered to my old address ( which I left 12 years ago! ) Sent an email to them about this, but not even the courtesy of a reply. Doesn't appear they're remotely interested in putting this right
19 mars 2026
Avis spontané
Réponse de Chums
Hi, We havent received any email from you, our email address is enquiries@chums.co.uk. The address we have for you is where the parcel was sent to, this information would be on your confirmation email, please contact us via email or by calling us on 03333 55 44 55 and we can look into this further for you and update your address, Kind Regards
Waste of money.
I bought 2 Chuckle Chums for my daughter's & boyfriend's small dogs at Xmas as they love interactive toys. Neither worked. There was no vibration & the sound was crackly. The batteries are also very difficult to access. The 1 was chewed & the stuffing came out so the hard plastic mechanism was exposed. A total waste of £30.
25 décembre 2025
Avis spontané
Réponse de Chums
Hi, I dont think you have the right company sorry, we don't sell Chuckle Chums for dogs, We are a clothing and home company, this is not our product. Kind Regards
Dreadful all round, profit above all
Apart from the fact that their goods are of poor quality, I have reported six or seven times that their login on the website doesn't work, and wasted hours on it.
You are then forced to phone up to complain at 13p a minute, when they are at fault, not you.
Really bad company, really bad customer service.
13 mars 2026
Avis spontané
Réponse de Chums
Thank you for your review, we’re really sorry to hear about your experience and appreciate you taking the time to share this feedback.
This is not the standard of service we aim to provide and we apologise for the frustration caused when trying to access our website.
I have requested further information from you via Trustpilot & would appreciate if you could respond with the details required at your earliest convenience so that I can look into this further with our web team.
Thank you again for bringing this to our attention & we look forward to putting this matter right.
Kind Regards,
Rachel
Chums Ltd
Customer service
Checked for item on website, item "in stock" and delivery will be in 3-5 working days. Ordered items on 28 Feb 2026 so should be delivered by 5 Mar 2026. After phoning Chums on 12 Mar 2026 to find out when I will receive my order I was told it is now in stock and will be delivered in 3-5 working days. You cannot believe the website when it says "in stock". You cannot expect Chums to keep customers informed about any delays.
Overall Chums customer service is non existent. Will never order from them again. 13 Mar 2026 and still waiting for delivery. Chums say "I have requested further information from you via this Trustpilot platform" Cannot reply as I have not received the request.
13 mars 2026
Avis spontané
Réponse de Chums
Thanks for your review. I'm very sorry to hear of the delay with this item. I'm also disappointed to hear you feel our customer service is non-existent. This isn't the standard of service we aim to deliver and would like the opportunity to look into this for you. I have requested further information from you via this Trustpilot platform and would appreciate if you could respond with the details required as your earliest convenience.
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