City Furniture Avis 

On August 6th our Sofa Chaise was delivered in the wrong color (Gray) not light Taupe which I order.
I followed instructions regarding filing a claim and took pictures etc.
I spend 3 hours trying to convince the claim department that the color is Gray and not Taupe.
I also provided 4 photos to help with my claim.
Long story short, of course I did not get any help concerning this matter.
So, I decided to contact the City Furniture Store in Stuart that evening. I was told there was nothing that store could do since it was an online order.

The following day I drove to City Furniture and spoke with Hibo Cummings a Superstar Sales Associate that went above and beyond to help me with this matter.

Finally we found another chaise for more money.
Senior Showroom Manager Bryan refused to waive the restocking fee. He went on to say a similar situation happened to him with Wayfair and he had to pay a restocking fee.

I know for a fact he could have waived but refused to do so (poor customer service).

Finally, the Furniture Delivery Guy Joseph and his associate were truly the best on both deliveries. Yes, we did tip them on both deliveries because wrong color had nothing to do with them.

If you are looking to buy furniture, I would highly recommend calling Hibo Cummings 772.692.4322 at the Stuart City Furniture.
Furthermore, it wasn't for Hibo I would never to business with City Furniture/Ashley again.

Delivery men were lazy
Didn’t leave cords to my chairs for usb.
Broke pottery outside my door and said nothing

Stop! Beware! Horrible company!!!! Worst delivery ever! Save yourself the stress.

Terrible business, awful customer service. Please go to a reputable business. Do not make any purchases from city furniture you will regret it.. I don’t know how they stay in business..

I will never buy another piece of furniture from this company. They sent me a pieces of furniture they knew were damaged and hoped I would accept them. Then they tried to replace the damaged furniture with more furniture they knew were damaged. More than 14 hours of wasting my time with delivery and service windows. I am stuck with what their service technician describes as an unrepairable footboard. They have a no return policy and refuse to credit my account for the unrepairable footboard. Please don't give this company your business.

It is still unfortunate that “some”beautiful products, they have behind them a company of terror, not wanting to respect customers, treating us useless, being despots and making us lose faith in the magical prayer that said "the customer is always right", they changed the game, the human material of @cityfurniture is terrible, they look like sellers and manager of car dealers... they have ended with my desire to buy furniture there forever!

Horrible quality in materials and costumer services 🙁

have choosen a cover plan for my bought furniture for my new house. I spend several 10 000 $. After three years of no claim, I should get a refund or a gift card over the total amount of the covering plan - around 800$. After a request half year after the plan runs out, they told me, that they sent a voucher to my mail adress, that I never receive. After visiting the Fort Myers store to ask for the voucher, they don´t care about me and the store manager denied my ask with very rude words. After writing a mail to the company I am still waiting for an answer. So all over - Don´t trust this guys!!

Mi experiencia con City Furniture ha sido muy negativa. Los muebles son caros, pero de baja calidad. Además, me vendieron con engaños: me aseguraron que tendría una cobertura para cualquier inconveniente, ya sea que el mueble se dañara, no me gustara o no se ajustara a las medidas. Sin embargo, cuando surgieron problemas, me encontré con que esta supuesta cobertura no valía nada. El servicio al cliente fue inútil y no se hicieron responsables de sus promesas. No recomiendo City Furniture a nadie, ya que mi experiencia fue frustrante y costosa.

I purchased over 15k in furniture from City Furniture in Plant City, Fl. I set my delivery date while there. Well, my delivery day came and went with no delivery nor any communication. It’s impossible to reach anyone there and when you do, they do not know what’s going on. It took over a week to get an answer on when I would have my furniture which included our bed. So we had to rent a hotel room while waiting not unless we wanted to sleep on the floor. Needless to say, over two weeks later we finally got our furniture. City furniture should be renamed shi**y furniture! This stuff is absolute garbage. The delivery guys got black dirt from their dirty hands all over 3 of my white dining room chairs and on the white bedroom head and footboard. The dining table was damaged which I texted the manager of the store immediately but was told I had to submit a claim online. I was busy moving and did that two days later once I finally figured out how to. I received an email someone would contact me within 48 hrs yet no one did. So today 6/1/24 I reached out to their live chat and was told it would have to be a repair and not a replacement because I waited more the. 24 hrs to report it. BUT I didn’t ! I even told her I made the manager aware and she just ignored me. I was also told their system was down and they couldn’t schedule me yet. So here I am, waiting some more. I really wish I would of researched this place and avoided all of this. Do yourself a favor and find somewhere else to get furniture from. It’s crappy furniture, and zero service! Worst experience I have ever had!!!

Terrible company stay a away

Customers be aware when you buy furniture from City Furniture. Even after buying a 3 years warranty they will advise you that your replacement will take up to 3 months to be addressed or order from the manufacturer. I spoke to Maliek in Curomer Service who escalated the call to Sakina for no resolution. None of the two employees I spoke to gave me any sense of willing to come with ways to expedite the process or sympathy with me the customer. I finished the call not knowing when I am actually going to get the chair top part replaced since ripped leather can’t be fixed. They just informed me of the unreasonable part lead time from the manufacturer but no word of when my actual problem is going to be resolved.

Don't waste your money on any of the cleaning or warranty claims! They take your money and DO NOTHING.

They sold me a white couch and said that if we bought the warranty that costed over $1,000 and we called every time there was a stain or spill they would come clean it. So I did just this. I called and they made me upload a ton of pictures which you could barely see the stains however I didn't hear from them forever. I called and said what are we going to do about this stain? They said well we will send you a stronger solution. I was in shock! Are you kidding me.
They never sent anyone to clean it.

Wish we could leave a 0 star review. Stay clear of City Furniture. Their furniture quality is terrible. We purchased a Kevin Charles sofa set (over $5000.00) and within 2 months the cushions looked like it was a very old set. Filed a warranty claim, got charged $100.00 (for them to send out 2 different technicians) and even after their tech stated their was defect in all pieces and that the quality is the reason we were having these issues, they aren't going to give you a refund or option to exchange for something different.
Essentially you're out of luck. We wish we would have looked at all the terrible 1 star reviews as well as information on Kevin Charles (which is their brand). We never would have bought from CF. We also had to file a claim thru the BBB for City to even respond to our issues. Their sales practices are not above board. We have dealt with the Hollywood and Ft Lauderdale stores.

Spoken twice to this individual with a chip on her shoulder the size of Mount Rushmore, if this is a "leader" city furniture has utterly failed she is rude, disrespectful, unprofessional, crass, unfriendly and ignorant aside from only being able to recite city furniture policies she is adept at alienating customers - first and foremost city furniture should review hiring practices; drivers sent to deliver and assemble items were promptly dropped and disappeared quickly without assembly (paid $100 for assembly) having to contact customer support is difficult at best as calls are handled elsewhere where they solidfy city furniture does not care once you have paid - rescheduled assembly for Saturday drivers drove in and promptly drove out - from delivery to lackluster 'leader' of customer service they need new employees "team leader" leticia clearly detests herself her job and customers who she is required to interact with; simply listen to her interactions with customers; if you happen to be transferred to her hang up she's clearly a hate-filled individual who will attempt to steal your joy with her nasty attitude - thank you for ensuring we will not ever purchase anything from city furniture - buyer beware - also NO response from corporate customer service for 3 days

I cannot express how utterly disappointed I am with the Monroe bedroom set I purchased from City Furniture. It is hands down the worst piece of furniture I have ever had the misfortune of owning. Let me spare you the trouble and summarize my experience with this abomination of a nightstand.

First and foremost, the quality is shockingly garbage. After a minor spill of water that was immediately cleaned up, the top of the nightstand began to resemble a scene from a horror movie as it expanded and bubbled out, utterly ruining the entire surface. I couldn't believe my eyes! Furniture made of particle board that held up better to spills than this disgrace of a nightstand.

The material used is clearly subpar and not fit for purpose. It's as if they crafted this nightstand out of paper mache and coated it with tissue paper. I have never seen such a catastrophic failure in furniture construction.

And don't even get me started on the customer service. This is not my first issue with City Furniture they delivered me a used couch before this incident. When I reached out to City Furniture to express my grievances, they gave me a small gift certificate when what I need is this relaced. It's abundantly clear that they have no regard for customer satisfaction or quality assurance.

In conclusion, do yourself a favor and steer clear of this set. Save yourself the headache, the disappointment, and the sheer frustration of dealing with such a shoddy product. I wouldn't wish this nightmare on anyone.

Consider yourself warned: this nightstand is an absolute disgrace and a stain on the reputation of furniture craftsmanship. Shame on City Furniture for peddling such garbage to unsuspecting customers.

0 out of 5 stars – and that's being generous.

I had originally given a glowing recommendation for this company but now I know more and was disappointed in a few areas. They say they price match and they do if you find the item cheaper, but I paid for a 3 year warranty and I saw a 5 year warranty at the same price at another store and I paid almost double for delivery than that other store, Ashley's, they don't price match either of these charges. I should have done more research as I usually do but my Mother loved what she saw and wanted it then and there and since they price match I figured why not? I learned my lesson! Don't impulse buy like we did because you get buyer's remorse. The furniture is beautiful, no complaints about that, even though the mattress on the sofa bed is much firmer that the store sample. I learned my lesson

It is with great disappointment and disgust that I address this communication to what is purported to be the upper tier of management at City Furniture. Frankly, the title is a misnomer, as your actions, or lack thereof, speak volumes about your incompetence and disregard for customer satisfaction.

I find it necessary to disclose the email addresses provided below, as it seems that transparency is sorely lacking in your organization. However, I hold no illusions that your careless attitude will prompt any meaningful response or acknowledgment of the issues at hand. It is abundantly clear that you care less than zero about addressing your problems or showing any semblance of accountability.

I challenge City Furniture to enter into a legal battle with me to expose the complete and absolute wrongdoing that has transpired. Your disgraceful conduct reflects poorly not only on yourselves but on your families and the entire business you purport to represent.

Laura Hoehne, who masquerades as the CEO's assistant, is a prime example of the deception and falsehoods perpetuated by your organization. Her email address, along with those of Andrew Koenig, Keith Koenig, Christie P, and Jon G, are provided below for all to see.

Laura Hoehne - *
Andrew Koenig (CEO) -
Keith Koenig (CEO) -
Christie P (VP of Marketing) -
Jon G -
I encourage everyone who shares my outrage to flood these email addresses with messages expressing their discontent. Your reprehensible behavior will not go unnoticed, and I will stop at nothing to ensure that justice is served.

Shame on all of you for tarnishing the reputation of City Furniture and for your callous disregard for the well-being of your customers.

Sincerely,

We went 3 times to city furniture in Boca Raton looking for a bedroom set. Not once did an employee tell us about no return policy. One day after delivery we were not happy with the color, immediately went into the store and spoke to the manager. They said they would get back to us after speaking to the general manager. We were willing to pay restocking fee and delivery fee for a store credit. One week goes by and still no reply, sent an email, no reply, went into the store again and was told by the sales person our request was denied. Again not once were we told about NO RETURN POLICY. We went back to Havertys where we will only shop going forward.

AWFUL! Run From this anti-customer-service business. Regardless of making and delivering a defective sofa, once you purchase anything, you're trapped. There is Zero incentive for City Furniture to have and enforce quality control and customer-focused service. None!

Here's what happened to me:
1) *The salesman pulled an unauthorized and unwanted soft credit check approving me for 8,000.00 with Synchrony Bank to purchase furniture. Feels Violating.
2). I purchased a sectional on a different credit card- that was delivered DEFECTIVE and confirmed by their technician as unrepairable and defective. I put in my complaint during the delivery and each day since. City Furniture refuses to credit back to my credit card, and offers only store credit, forcing me to continue to do unwanted business and spend money at a shady business with poor quality products and ZERO QUALITY CONTROL. The consumer has ZERO recourse. City Furniture has more complaints than any other furniture business when googled. BBB has many hundreds of similar complaints. HORRIBLE EXPERIENCE, HORRIBLE SOFAS, NO CUSTOMER SERVICE! Greedy, cheap, and shady. I received a sectional sofa with the sections made at different heights and gaps, and unable to align. RUN! *Don't be another City Furniture Victim Statistic Nightmare. This fiasco started the day of purchase on 4/7/24, the day of delivery 4/11/24, and continues.

I purchased two Identical recliners from city furniture in Ocoee about two years. I also purchased the extended warranty. The cost was $660 per Recliner. Well, about a year ago the back with the head lies on each recliner started tearing. At this point, I called city furniture customer service to report the defect on the recliners. They refused to fix the recliners or replace them even though I had an extended warranty . They did absolutely nothing but laugh at me. I am stuck with two piece of garbage recliners where the leather is tearing. What a waste of money do not do business with this company. Their furniture is garbage.