I cannot recommend Cladding Monkey enough, my site team had a last minute change to a project and I ordered the materials online with no hassle it arrived the next day. I did make an initial mistak... Voir plus
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I ordered kit to sheet out a bathroom, their prices are keen, the delivery prompt. It's a great product and I say this having experience with other brands and companies, simple to install, a compete... Voir plus
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The return procedures are ridiculous. I bought panels and now I have to return the 230cm long ones by myself. I was willing to pay the delivery fee, but they don’t offer any collection service. I have... Voir plus
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Very happy with both the product and the customer service. The cladding panels are a beautiful colour and look fantastic once installed. The quality exceeded my expectations, and the ordering process... Voir plus
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4,6
Excellent
286 avis
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A répondu à 66 % de ses avis négatifs
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Ordered a 10x4 sheet and 4 trims payed…
Ordered a 10x4 sheet and 4 trims payed extra £20 next day delivery sheet there no trims. I had to phone no phone call from them trims came day later. Then I needed 1 more trim cost £10 wanted £45 delivery hope they may help me out I asked if they could cut it into 5. 2 ft lengths and post it by normal post for less than ten pounds no joy .so not very help full at all I live in Kent so can not even pick it up no mention of any refund for late delivery tanks for nothing
17 février 2025
Avis spontané
Réponse de Cladding Monkey
Hi Albert, thanks for the feedback. Unfortunately the trims were mis-routed in transit, and followed the next day, so we can only apologise for that.
When you called regarding the extra trim you required, we did explain we are unable to cut these trims and send them in envelopes with Royal Mail. We have a contract with the couriers as the goods are large freight so we are bound by their costs.
You have quoted the next day price on the website for one trim, and had you of let us explain, we could have sent it out on the cheapest service available to you ( standard delivery) we would have been able to upgrade that to a next day service as a gesture of goodwill, but you were slightly upset after us saying we weren't able to cut them, we didn't get chance to mention that to you.
Delivery costs are subsidised by ourselves for the customer, as it isn't cheap transporting large freight items nationwide.
We do apologise these issues happened on your order and have taken your feedback on board to improve our service.
We ordered some sheets online and they…
We ordered some sheets online and they were delivered next day! Great service
4 février 2025
Avis spontané
Réponse de Cladding Monkey
Thank you, we pride ourselves on providing a good service for customers!
Great service and by far the best value…
Great service and by far the best value we found.
30 janvier 2025
Avis spontané
Réponse de Cladding Monkey
Thank you Hannah!
Web site easy to navigate
Web site easy to navigate, even for us non tech folk. There was an issue with one of the trims being damaged in transit. One phone call to their customer service line and they arranged a replacement to be sent out same day for delivery. Person I spoke with very polite and professional.
23 janvier 2025
Avis spontané
Réponse de Cladding Monkey
Hi Jason, it is very rare but sometimes items do get damages in transit, but we always replace it asap when that happens. We appreciate your positive feedback, thank you!
excellent customer service and when i…
excellent customer service and when i received a damaged panel they had a replacement out within 24 hours.
20 novembre 2024
Avis spontané
Réponse de Cladding Monkey
Thanks for the review Nigel. Things can occasionally get damaged in transit when travelling through the courier network, but we are always happy to send replacements.
The service was amazing
The service was amazing from ordering to delivery I couldn't complain. The company was efficient and kept me informed via phone call with regards my delivery. I will definitely use again for our cladding needs 5 star
1 novembre 2024
Avis spontané
Réponse de Cladding Monkey
Hi Matt, thanks for the review. We try and provide the best service that we can, and look forward to supplying you again next time.
Always use this company
Always use this company. Outstanding customer service. Special mention to Kelly. Thanks again for looking after us. Really professional. Best wishes, Sam and Alex.
28 octobre 2024
Avis spontané
Réponse de Cladding Monkey
Hi Both, you are very welcome!
Excellent company
Excellent company. Staff are very helpful and provide a brilliant service. Great value for money, would definitely recommend. Thank you!
7 octobre 2024
Avis spontané
Réponse de Cladding Monkey
Hello Natalie, thank you for your wonderful feedback!
Réponse de Cladding Monkey
Thank you for the review Jamie, your feedback is greatly appreciated
Great customer service
Great customer service, had an issue with some damage (due to the couriers lack of care), spoke to a lovely woman who arranged replacements which were delivered the next day ! Very speedy resolution
17 octobre 2024
Avis spontané
Réponse de Cladding Monkey
Hi Lisa, many thanks for the review! Things can happen in transit although it is rare, but when it happens we try and resolve things as quickly as we can for the customer.
Why would you only send 4 edging strips!?
Why would you only send 4 edging strips in a 60sq metre pack? It makes no sense & feels very stingy considering it cost nearly £1000.
I went on the website to buy 3 more edging strips & standard delivery is £30 & each strip is £10. Never shopping here again.
22 octobre 2024
Avis spontané
Réponse de Cladding Monkey
Hi Andrew, thank you for taking the time to leave us a review which we appreciate the good reviews and the negative reviews.
The packs do explain what they consist of and it does state "*Please note, packs are a guide and all projects are different and may require additions.".
The packs are heavily discounted and not all projects are the same and will require additions for example if your room has more corners or you are jointing more panels together or in your case capping more edges etc.
Hope this clarifies your concerns or if you have any further questions please do not hesitate to get in touch.
Great Service from Cladding Monkey
I wanted to thank your team for sending the ten lengths of cladding strips so speedily. They have just arrived.
This was an incredible, helpful level of service that is very much appreciated.
So, from the Homeless Peoples’ refurbishment project in Webber Street,
Many thanks
Sam at Property Pastors
17 octobre 2024
Avis spontané
Réponse de Cladding Monkey
HI Sam. Thank you, we do like to help in anyway we can!
purchased some cladding for my camper…
purchased some cladding for my camper van conversion, in Thunder Grey and White. The quality and finish is amazing. I didn’t think it would look that good seeing as I installed it myself! Thanks for sending me samples of the colours free of charge, I would have hated to get it wrong.
25 septembre 2024
Avis spontané
Réponse de Cladding Monkey
Hi Clare, i bet it looks great! This is why we offer a free sample service, so customers can se the product in the flesh to make sure they are 100% happy with the colour, before purchasing.
Excellent service
Excellent service, sorted out a small issue promptly and efficiently.
23 septembre 2024
Avis spontané
Réponse de Cladding Monkey
Thanks Peter!
Greeeeeeat service
Hi guys,
Once again many thanks for superb service, this is the second time I have used Cladding Monkey and both comms and service have been excellent.
Thank you all :-)
12 septembre 2024
Avis spontané
Réponse de Cladding Monkey
Hi Lionel. Thank you for using us again, repeat business is very important to us, and building new relationships with tradespeople is something we work hard to achieve!
Their customer service is exceptional
Their customer service is exceptional. I had a problem with my order (my fault entirely I might add) and they sorted it straight away, no messing. Cladding Monkey, can I say that Kellie is a real asset to your business. keep up the good work
4 septembre 2024
Avis spontané
Réponse de Cladding Monkey
Hi Paul, thank you for your kind words! No problem, things can happen in life that no one expects, but it is how you resolve them that matters. I will pass your comments onto the staff, and we are so pleased you were happy with the service you received. :)
Amazing service throughout
Amazing service from my original enquiry to the order being placed and quick local delivery being selected. We are so pleased with our order. Would definitely recommend.
6 septembre 2024
Avis spontané
Réponse de Cladding Monkey
Hi Michael, thanks for taking the time to leave us a review! Providing a good service all round is what we pride ourselves on!
This elderly man (managing director)…
This elderly man (Managing director) blocked the road and approached my car in Guisborough aggressively calling me all sorts of names, demanding a fight, ive sent the footage to the police, his reviews speak for themselves, guy has a chip on his shoulder, luckily for him I stayed in my car, bless him he would of probably had a heart attack. Do not order from them....
8 septembre 2024
Avis spontané
budget cladding
items arrived very quickly value for money
will be using again
10 août 2024
Avis spontané
Réponse de Cladding Monkey
Hi Denise, thanks for the review. We are pleased you are happy with the service!
Great
They have good customer service and helped sort a mistake I made on ordering.
Highly recommend :)
26 juin 2024
Avis spontané
Réponse de Cladding Monkey
Hello, thank you for your kind words. We do always try to check things before the order is processed wherever possible, as mistakes do happen. They are much easer to deal with when spotted and corrected before dispatch!
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