Claims Consortium Group Avis 

7 months and still not sorted, the whole process has been painful and their communication is dreadful.
If you have a choice do not use them!

The contractors were quick to come to my house and examine the damage The repair was completed within 5 days of my making a verbal claim. When the contrator completed the work they cleared up every thing

Quickly sorted, made good afterwards. Good guys. Painless all-round

Work was completed efficiently, cleanly and timely . Very pleased with result. Thank you

Review for Claims Consortium Group

1/5

Absolutely appalling experience. Communication throughout the process was abysmal. After our claim was verified by surveyors, civil engineers, and even CCG themselves, it was inexplicably rejected within 24 hours. When we requested the report explaining the rejection, we found it had omitted significant information that supported our claim. Worse, the report was riddled with errors, which is shocking given the importance of the situation. This level of inaccuracy and disregard for thoroughness is deeply upsetting. We would not recommend CCG to anyone. Avoid at all costs.

Took too long, not happy with way we were spoken to by servicemen, poor communication, last thing they said it was complete but we were not happy with the outcome.

The workmen turned up when promised and did a good job. There was an issue with a toilet in the house after work had been carried out, but that was dealt with very quickly.

Professional, Friendly staff .
Great communication and listen to our concerns
Quickly dealt with and work completed within 2 days of notifying
Many Thanks

Really great job, new section of drainage pipe was required as it was causing toilet blockage. A lot of digging was involved but the guy managed to do it all in a day including reinstating the big hole. Very pleased with their services.

I originally submitted a claim on travel insurance in June. After some initial contact back and forth to verify details, the company just stopped responding. After repeated attempts to contact the company, I submitted a complaint in September. This resulted in a response that my claim wouldn't be approved with clear reasons as to why. However, given the prolonged period it took to reach this decision and lack of response to my repeated queries, the company offered me compensation in October which I accepted. No compensation has been paid and again after repeated attempts to query this delay, I am yet again getting zero response. This has now gone on for 6 months

Excellent service provided by this company on behalf of my insurers. Authorised my claim very quickly and assigned a contractor quickly too. Great service.

My claim was dealt with very quickly and efficiently.

Extremely efficient and prompt with decisions and communicating with contractor.

This is the worst insurance company I have ever had dealings with. They bought Roger Rich & Co. We have been waiting for a claim to be settled since March 2024, after damage to our holiday home. The claims handler, a Ms Sally Stonehouse seems to prefer to sit on her hands. Receipts were requested and provided. The service is extremely poor and they seem just to ignore requests for status updates. Avoid, avoid, avoid.

Good communication and chased subcontractors up when necessary,thanks to Koz for finally getting the job finished

Hire claims handlers who actually know what they are doing. Such awful service and in breach of ICOBS 8.1
Will be highlighting this firm to the ombudsman.

your service so good I'm with your time scale and tendon time

I was not happy with the length of time it took you to make a decision as to whether to authorise the work. The contractors representative told me it was a relatively simple straightforward repair and they forwarded their report to you with a day or two. It took you three weeks to make a decision as to whether or not to authorise them to go ahead. Meanwhile I had a leaking pipe under my home which was very stressful. I must say R&D water engineers who effected the repair were fantastic and sorted the issue out within half a day.

I have read a lot of these reviews and I think what you are claiming for makes a lot of difference. My Insurance company is Urban Jungle, CCG handle the claim for them. My claim was for a mobile phone and CCG passed the phone to Another company Computer and Tech Solutions Ltd, who I sent my mobile too at their request. They then sent the phone onto another company to review the repair. That's 4 different companies for one claim. My phone has seen more of the British countryside than I have. It has now been 4 weeks since I first contacted them and everyone I talk to at CCG seem to just repeat "we only received the report yesterday". For a company that claim on their website and all the IVR messages that each customer is important... I don't feel very important. This is not good customer service and I feel that having too many companies responsible is an easy way to hide behind the fact that this is a poor service.

Terrible customer service experience of dealing with this company. Imagine every negative stereotype of dealing with an insurance company/claim (delay tactics, endless requests for more information, deliberately dropping calls and not calling back then declining the calls when you go back through the call call automation system) and this company is it. We are approaching the 4th month of our claim (inoperable downstairs toilet) - I have a disabled wife awaiting spinal surgery and this lot could not care less.