Amazing customer service! I contacted customer service as I had a Moses basket from my first baby and I had lost the screws to re-assemble this, with my second baby arriving in a couple of weeks.... Voir plus
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I ordered a beautiful moses basket with accessories but hadn't received notification it was dispatched. On the account it just said processing. After 1 week I emailed customer services to ask when I w... Voir plus
L'entreprise a répondu
Easy to order items. Good website to browse. Very good value and choice. New customer discount appreciated on my order. Updates on delivery service etc. received. Unfortunately not all of my items I h... Voir plus
L'entreprise a répondu
I had mislaid a part from my grandchild's moses basket stand. I emailed Clair de Lune customer services to see if I could purchase one from them. I had a very quick response from them to say they... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
With over 80 years of experience as a family business Clair de Lune proudly remains the trusted choice for new parents and their little ones. Our commitment to British design and sustainability ensures that each of our products is crafted with care, providing the very best start in life. From beautifully designed Moses baskets, blankets, and accessories to cot beds and all your baby essentials, we offer everything you need to create the perfect sleep space. Our award-winning organic range, made with natural materials, is perfect for parents who value eco-friendly options. At Clair de Lune, we are dedicated to helping parents create a safe, stylish, and cosy environment for their little ones.
Coordonnées de contact
Shentonfield Road, M22 4RW, Wythenshawe, Greater Manchester, Royaume-Uni
- sales@clair-de-lune.co.uk
- www.clair-de-lune.co.uk
4,5
Excellent
637 avis
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A répondu à 100 % de ses avis négatifs
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We love the moses basket and stand
We love the moses basket and stand, baby occasionally thinks otherwise but that's all part of the fun.
Delivery was fine.
3 juillet 2026
Avis spontané
Réponse de Clair de Lune
Hello Marti,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Very very prompt response to all of my…
Very very prompt response to all of my emails. Very friendly and hassle free experience. Great customer service
20 août 2026
Avis spontané
Réponse de Clair de Lune
Hello Julie,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Top service from Robyn
Our moses basket was missing the fixtures to assemble the hood. Unfortunately we realised this months after we ordered the item with our baby due within weeks. Robyn from customer services was great and got us replacement fixtures shipped out. She responded to our emails super fast, great customer service all round 😊
11 août 2026
Avis spontané
Réponse de Clair de Lune
Hello Lucy,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Very clear safety testing - thank you!
So impressed with this company. I just received our solid oak cot bed and it's absolutely beautiful. I am always eager to verify green claims that companies make so I reached out to customer service before I bought the bed and asked them for more details on their materials, including chemical testing and confirmation about the standards that the bed complies with. They wrote back really quickly and shared evidence of their tests, including some very much optional testing they've done on chemical safety. I really really appreciated this - it shows how seriously they take the safety of their products.
29 juillet 2026
Avis spontané
Réponse de Clair de Lune
Hello Grete,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
They was very helpful and sent me the…
They was very helpful and sent me the parts I needed free of charge.
4 août 2026
Avis spontané
Réponse de Clair de Lune
Hello Sue,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Amazing customer service from Rebecca
Amazing customer service from Rebecca! Thank you, really happy with the mattress we got!
5 août 2026
Avis spontané
Réponse de Clair de Lune
Hello Isabella,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Item not received - no communication until I contacted them.
Placed an order and paid for an item showing as in stock received confirmation then heard nothing for over 10 days. Emailed them to query and just received an order cancelled email. Eventually then got an apology email saying the item was out of stock.
I fully appreciate mistakes happen - but the onus should not be on the customer to recognise or rectify the issue. I will not be using again, regardless of how good their products or prices may be.
5 août 2026
Avis spontané
Réponse de Clair de Lune
Hello Nathan,
Thank you for taking the time to leave us a review, we value all feedback as it is a vital reminder for us to improve our processes.
Please accept our sincerest apologies for the stress and frustration this has caused you during such an important time. We completely understand why you are disappointed, and we are truly sorry that we missed the mark on the communication on this occasion, we hope that we can make this right for you for future orders.
Kind regards
Clair de Lune Customer Service Team
Excellent customer service
Excellent customer service had an issue with courier saying they delivered it with proof of photo which was not correct. Contacted customer service and replacement sent out. Robyn responded quickly to emails sent with updates. Bought lovely Moses basket bundle at a great price for my granddaughter. Highly recommend Clair de lune.
4 août 2026
Avis spontané
Réponse de Clair de Lune
Hello Chrissie,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Great customer service
Great customer service. I had a problem when ordering and this was quickly resolved by Robyn. Would highly recommend this company
3 août 2026
Avis spontané
Réponse de Clair de Lune
Hello Sarah,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Réponse de Clair de Lune
Hello Emily,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Fabulous Customer Service
I purchased a Moses basket, stand and some sheets from here a month or so ago. Communication re the order and delivery was great and the item arrived. Myself and my partner went to build the moses basket stand yesterday however noticed that there was a piece missing in the wooden stand and we couldn’t screw a part in.
I contacted customer services via email yesterday midday and before 9 this morning, the lovely Rebecca had wrote back to me to apologise for the fault and to let us know she’s ordered another stand for us and that I’ll shortly receive comms with the delivery info.
Fantastic customer service! We cannot wait to build the stand and have the Moses basket ready for our little baby that’s due this month! Thanks again Rebecca and team
3 août 2026
Avis spontané
Réponse de Clair de Lune
Hello Jade,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Very good customer service
Very good customer service. I had an issue with one of the items purchased and it was quickly replaced and received within a couple of days.
3 juillet 2026
Avis spontané
Réponse de Clair de Lune
Hello Livingston Customer,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
We ordered some goods online for our…
We ordered some goods online for our first grandchild and when the goods arrived unfortunately there was an item missing, I e-mailed customer service who responded very quickly and resolved the issue with no hesitation, the lady was very helpful and understanding which was a breath of fresh air will definitely be using again
30 juillet 2026
Avis spontané
Réponse de Clair de Lune
Hello Darren,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Issue with delaye delivery resolved…
Issue with delaye delivery resolved quickly thanks to Rebecca Carr at customer services
30 juillet 2026
Avis spontané
Réponse de Clair de Lune
Hello Dawn,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Jessy …. What a big help you have been to me today 🥰
I needed to replace the mattress for my folding crib which are now discontinued 😞 after phoning around all morning and going into mid afternoon with no success on locating one I call Clair de lune direct OMG Jessy was absolutely amazing she went above and beyond to help me and I was so so grateful for her help .. I would highly recommend this company to anyone and if you happen to get Jessy you will be guaranteed to get your issues/problems sorted , just want to say a massive thank you for all your help today Jessy 🥰
28 juillet 2026
Avis spontané
Réponse de Clair de Lune
Hello Karen,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Perfect product, perfect customer service
Beautiful product and impeccable customer service throughout. Rapid and communicative over email with all my questions. The cot and other products are even better than they looked on the site.
24 juillet 2026
Avis spontané
Réponse de Clair de Lune
Hello Owen,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Fantastic product and awesome…
Fantastic product and awesome communication with customer service, especially Rebecca.
23 juillet 2026
Avis spontané
Réponse de Clair de Lune
Hello Sean,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Prompt reply and helpful answer
14 juillet 2026
Avis spontané
Réponse de Clair de Lune
Hello Alex,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
I recently bought a lovely moses basket…
I recently bought a lovely moses basket but when the time came to assemble it some a packet of screws was missing
Upon contacting the company I received a quick response and was immediately sent the missing pieces
I would definitely use them again and their customer care was fantastic.
20 juillet 2026
Avis spontané
Réponse de Clair de Lune
Hi! Thank you so much for your lovely review, we're so pleased we were able to help you :)
Réponse de Clair de Lune
Hello Angela,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
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