clickasnap Avis 644

Réponse : clickasnap

8 mai 2025

Hi Daniel,

Thanks for taking the time to leave a review — we're sorry to hear about your frustration.

We want to clarify that when you signed up for the trial, it came with clear terms stating that unless canceled before the end of the trial period, it would convert to a paid annual subscription. These terms also mention that the subscription renews each year until manually cancelled.

We also want to reassure you — whether on a trial or a paid plan, cancelling your subscription is quick and straightforward, and can be done at any time from your account settings in just a few clicks. As there was no cancellation request on your account until now, the system processed the renewal as scheduled.

We understand this may not have been expected, and while our policy doesn’t allow refunds for late cancellations, your subscription has now been cancelled to prevent further charges.

Thank you again for your feedback — it helps us continue improving the experience for all users.

Kind regards

Katy - Customer Care Team

Réponse : clickasnap

18 févr. 2025

Hello Chantal,

Thank you for sharing your feedback. We’re sorry to hear about your difficulty with unsubscribing and the automatic payments. To resolve this, you can contact our support team by logging into your account and reaching out directly. Alternatively, you can email us at support@clickasnap.com for further assistance.

We’re here to help and will ensure your request is handled promptly.

Best regards,

Katy Customer Care Team

Réponse : clickasnap

6 août 2024

Hi Tougzie,

Thank you for your feedback. We want to address your concerns regarding the hack attack that occurred in 2022. This incident was promptly managed, and we communicated all necessary information to our members at the time.

As a UK company, ClickASnap is regulated by the ICO. We strictly adhered to the required processes for documenting and reporting the event, ensuring full compliance with regulatory standards, which is what we did at the time of the event.

We assure you that no payment details were stored by us, so they were not at risk. While your email was exposed, no other personally identifying information was compromised and passwords are fully encrypted, providing an additional layer of security.

Furthermore, the individual responsible for the forum where our database was published has been arrested, and the forum has been taken down, ensuring that the database is no longer publicly accessible.

Your security and privacy are of utmost importance to us as we have discussed with you via our support channel, If you have any further questions or concerns, please do not hesitate to remain in contact with us there and we will be happy to provide any additional information or assistance.

Kind regards

Katy Customer liaisons

Réponse : clickasnap

6 août 2024

Hi Krawett,

We would like to clarify that ClickASnap would never use or sell your images without your permission. A free account can be held indefinitely, providing access to our community and the ability to upload and store your images. There is no obligation to sign up for a paid account; however, some features, such as the paid-per-view benefit, are exclusive to our paying members.

We apologise that you are not satisfied with the features of your free membership. We urge you to contact our support team at support@clickasnap.com where one of our team members can provide guidance and support to address any concerns or queries you may have.

Réponse : clickasnap

5 mars 2024

Hi Oussama,

We apologise for any inconvenience caused by the declined withdrawal requests. As you know, each withdrawal request undergoes a thorough review process to ensure adherence to our paid-per-view policy and community guidelines. The fact that you've had two declined payments indicates a significant violation of our policies and terms of service. Please provide the requested information so that I can coordinate with a team member to contact you and clarify how your account violated our terms so that you can continue your ClickASnap journey without issues.

Kind regards

Katy Customer Liaisons

Réponse : clickasnap

21 nov. 2023

Hi Nicolas,

Thank you for taking the time to share your concerns, and we're sorry to hear that your expectations were not met.

We want to clarify that nowhere do we advertise that you will earn 70 to 90 cents per paid view.

As advertised our Pro membership offers a competitive paid-per-view rate of 0.9 cents, meaning that 100 paid views will earn you 90 cents and with a diverse and active community of over three million users, achieving this milestone is not only feasible but also a rewarding investment for photography enthusiasts and creative minds. We also encourage users to explore the various paid-per-view amounts available, depending on the membership level chosen. This includes a paid-per-view amount for free members. Free accounts can be maintained indefinitely, allowing users the flexibility to engage with our platform without a financial commitment.

Transparency is at the core of our values here at ClickASnap, and we strive to provide accurate information regarding our subscription benefits before any commitment is made.

We would really like for you to continue your ClickASnap journey and our support team is ready to assist you. Please feel free to reach out to support@clickasnap.freshdesk.com, and they will be more than happy to provide you with helpful resources to enhance your experience on our platform.

Thank you for your understanding, and we look forward to the opportunity to address any further questions or issues you may have.

Kind regards

Katy Customer Liaisons

Réponse : clickasnap

Actualisé le 21 juil. 2023

Hi Pierre,

I can see your account was removed from our platform due to the uploading images which were not taken by you i.e. stolen content.

Our platform wants to support photographers and creators and our Paid Per View benefit allows us to share our profits with them, as we believe they deserve to be paid for their work.

Attempting to profit off of another photographers images is completely against this ethos of ours and is an infringement of the original photographers copyright. We cannot support any accounts which try and do so. One of our most important community guidelines is that you should not upload content which was not taken by you, and this is also outline on our uploads page, as a reminder for you when you are uploading images to your profile.

It is really important to the integrity of our platform and the protection of our users that we remove any accounts which do upload stolen imagery. With this in mind, you will not be able to access your account any longer, as it has been removed for this breach.

Kind regards,

Katy
Customer Liaison

Réponse : clickasnap

Actualisé le 2 janv. 2022

Hi Darc,

Our Terms of Service and our Paid Per View policy have not changed since they were first implemented, so I am unsure as to what you are referring to when you mention rules being invented.

We have also recently adapted our review process when reviewing payment requests, to be more in the favour of our users, so we are approving more payment requests now than ever before. If your payment request was not approved, this will be due to you clearly and evidently not remaining in line with our Terms of Service.

We also have a countless number of users who can attest to receiving this benefit on multiple occasions. You can speak to them on the website's forum or via our Facebook Discussion Group (Search: ClickASnap discussion and advice group). You can always contact our customer support team to discuss your payment request further, should you feel we have made a mistake.

Kind regards,

Eliza Davenport
Operations Director
Clickasnap - The World's largest, paid per view, photo sharing platform. 'It pays to share'

Réponse : clickasnap

2 sept. 2021

Thank you for your feedback!

Kind regards,
Eliza Davenport
Operations Director
Clickasnap - The World's largest, paid per view, photo sharing platform. 'It pays to share'

Réponse : clickasnap

20 juil. 2021

Hi Mohamed,

Views and earnings don't update in real time, which is why you see a discrepancy between the two. You can be assured that you will always receive the earnings you are entitled to.

In the future, for any queries please direct them to our customer support team here > https://clickasnap.freshdesk.com/support/tickets/new

Kind regards,
Eliza Davenport
Operations Director
Clickasnap - The World's largest, paid per view, photo sharing platform. 'It pays to share'

Réponse : clickasnap

20 juil. 2021

Hi Marinella,

As I am unable to locate any account details without any of your information, I would be unable to advise the reason as to why you are struggling to access your account.

You need to direct all queries to our customer support team here > https://clickasnap.freshdesk.com/support/tickets/new If you provide them with your account details, they will be able to investigate this for you and help you to recover your account.

Kind regards,
Eliza Davenport
Operations Director
Clickasnap - The World's largest, paid per view, photo sharing platform. 'It pays to share'

Réponse : clickasnap

18 juil. 2021

Hi Fred,

As confirmed to you when you contacted us, you purchased your membership on an annual basis and we do not consider refunds when you have cancelled or downgraded your annual membership mid term. This is stated within our refund policy.

It is very standard for companies to have parameters around when and why they may consider refunds and we do consider them in instances where an error has occurred which we are responsible for, however, your request of 'Hi, can u refund me please?', is not a valid refund request. We were unable to evidence any issues on your account, so there was and is nothing to suggest a refund would be warranted in your instance.

As per our refund policy refunds are provided at our discretion, which is why we do ask our members to, 'please read all information available to you and ensure that you are confident in the product or service you are opting for before making any payments. It is important that you are confident in your understanding of how our platform works, how much we pay and if your content is suitable for it.'

Kind regards,
Eliza Davenport
Operations Director
Clickasnap - The World's largest, paid per view, photo sharing platform. 'It pays to share'

Réponse : clickasnap

4 juil. 2021

We are happy to hear you are having a positive experience with Clickasnap. Thank you for being a part of our community!

Kind regards,
Eliza Davenport
Operations Director
Clickasnap - The World's largest, paid per view, photo sharing platform. 'It pays to share'

Réponse : clickasnap

16 avr. 2021

You are correct when you say we offer 0.4¢ per view. This is what is advertised on our website, and the rate at which we pay members when they've earnt the minimum withdrawal amount of $15.00.

ClickaSnap is designed for people who have a passion for photography. We offer many benefits when signing up to a membership with us, such as watermark-less image protection technology, the ability to sell your photos as prints, without you having to do anything apart from reap the profits; as well as being paid per view. This is just one of many benefits we can offer people when they join our website!

Kind regards,
Eliza Davenport
Operations Director
Clickasnap - The World's largest, paid per view, photo sharing platform. 'It pays to share'

Réponse : clickasnap

26 févr. 2021

Hi Youbi,
You were banned for uploading images available for free download from stock photography sites, this is clearly against our terms and conditions. This is to protect the original creators of the imagery who never gave you legal permission to monetize their work and to ensure our site hosts original content created by the uploader

Réponse : clickasnap

14 févr. 2021

Bonjour, vous trouverez comment notre site fonctionne ici http://blog.clickasnap.com/frequent-asked-questions/