Clogau Avis 

Do not buy from this company - extremely poor quality products and the company doesn’t communicate at all when there’s issues.
Read other reviews on warranty and quality!
Company not to be trusted!

Could not ask for a better experience purchasing our wedding bands. The Bristol team were wonderful, even remembering the little details of our wedding each time we came in. My custom band was perfect, and the customer care and service was second to none. Definitely recommended!!!

I have purchased numerous items from Clogau Gold and absolutely love the brand. A bracelet broke and I emailed to see if they carried out repairs, I received an email by return with full instructions of how to proceed. Item received today, repaired and returned promptly. I cannot recommend this company enough and will soon be adding to my collection. A special thanks to Lydia for her excellent customer service.

I purchased a bracelet from qvc which came from clogau , I can’t deny it really is lovely but I rang clogau customer services to get my 2yr warranty which I wanted because its on elastic and you never know if it’s going to snap! BUT they won’t let me have the 2 yr warranty as it has to be done online only !!! I’m not online so this is a problem not just for me but probably a few other people as well. Considering the price of this bracelet I am disgusted. Just beware if you are not online. I’m not sure yet but this could be a return .

I purchased the Princess Diana Sapphire Affinity bracelet and unfortunately an elastic within the bracelet snapped.

I contacted Clogau’s sales department by email and received a prompt response. My item was repaired and returned to me in under a week. I received updates throughout.

Thank you very much! 😊

I purchased a the gold honey bee pendant and chain. It broke after 11 months. I returned it special delivery and it was delivered to them. After1 month I called and they couldn’t find it. The girl I spoke to said she would get the returns department to see if they could locate it and call me back. Two weeks later I had heard nothing so called again, they had no record of my first call and needed to check with the returns department as first call suggested, I received no call back so 1 week later called again to be informed they couldn’t find it. I pointed out the terrible service I had received and asked what they would do about a replacement. It was agreed a replacement would be sent with a £50 voucher of goodwill. I had to call again to chase up the replacement, only to be told it had not been actioned. I informed them that if I didn’t receive the replacement within 5 working days I would begin legal action. The replacement arrived but I have never received the gift voucher. I would advise anyone against purchasing this jewellery, it is hugely expensive for the quality and customer service is the worst ever .

Absolutely speechless, outstanding service. Second pair of clogau earrings which I love, I lost one no idea how it fell out, within 3 days of contacting asking for a price to replace the lost one, received free of charge a beautiful new pair with their compliments, blown away

Bought a bracelet for my wife at over £500. Had to return it twice as the clasp broke. They advertised a 2 year warranty but dispute everything regarding the quality of their products. All they offer is a credit note. Poor poor customer relations. Buyer beware.

Wonderful customer service. I bought one of their lovely rings from a local jeweller. but accidentally entered the wrong model number on line when registering it for the warranty. Emailed them explaining and they responded immediately and were so helpful. Lydia in Business Support corrected it at once and could not have been nicer or more helpful - even though it was my mistake! Excellent company - and beautiful jewellery.

My fault for buying an extreme example of fashion jewellery. My wife likes the pendant; luckily she doesn’t know how much it cost. I received a 10% discount for signing up to emails, but £190 for a tiny necklace and pendant with about £20 (I’m being generous) of intrinsic worth is extortionate. Also, what is “Rare Welsh gold”? It is the same as, and indistinguishable from, any other sort of gold. The fact that there isn’t much gold left in Wales is undoubtedly a shame but shouldn’t be an excuse to charge the earth. The necklace arrived rattling about in a little box. I shan’t make the same mistake again.

Do not order online from Clogau.

Goods have not been delivered more than 4 weeks after ordering and Clogau refuses to refund even though the courier company cannot locate the item.

Appalling service.

It’s my 70th coming up and my dear wife ask me what do I want for my special birthday.the reply I gave was a new watch. Due to us over the years has supported Clogau gold a company well know in wales for our gold accessories etc and must say always a quality service given..due to us been in Cardiff for a few days me and my husband wentin clogau shop and must say very impressed with choice and quality of men’s watches. Also shop assistant was polite and caring but didn’t know any technical information about the £550 watch that we were interested in. Anyway I wanted to support local clogau gold shop that was in carmarthen town. So we went in a few days to Carmarthen branch and ordered a special watch for my husband birthday.but I must stress Carmarthen store was as good as Cardiff in politeness but no training was given to staff about how technical the workings of a £550 watches works etc.also no wrist measuring tool just guess work. Anyway what I am trying to say is please get your lovely shop assistants trained.so when customers like me who wants to support a welsh company that they are up to date and give us confidence of buying from clogau gold.just hope really when my lovely wru watch returns to me after a few weeks removing linkages to fit my wrist that the guess work will be a good fitting?

I have owned clogau items since I was young adult and always loved all the products. Recently one of my elastic bracelets broke, through general wear and tear it did break. It the first one that has broken on me.

I was passing by an outlet shop in Chester and mentioned this, they advised they could take a look and see if it could be repaired but may be at a cost. It got sent away three weeks and I hadn’t heard back until I got a knock on the door this morning.

Inside my special delivery box was my fixed bracelet, in a box with a new cleaning cloth. I was amazed.
Such fantastic customer service! Thank you so much!

I've just bought a clogau womens watch, but I wanted a longer watch strap.the watch itself is beautiful x

I damaged my bracelet and sent it to Clogau for repair, it was returned to me within 5 days and repairs completed free of charge. I love their products, I am an avid collector, I hope one day to have a worthy collection to gift to my granddaughters so the love of Welsh Gold continues.

I bought the Honey Bee ring at the cost of £430 online at C W Sellors Fine Jewellery, there is no real quality to this piece, It looks cheap and it is very thin it has none of the quality of the pieces I bought in the 90s, l will never buy Clogau again as far as I am concerned it's a rip-off.

Made in china. The 1 star is because clogau jewellery is made in china. And for the prices they charge absolutely disgusting. I just found this out right now. No wonder this country is going to the dogs with big business doing stuff like this.

Purchased items in stores have always had no issues but...... The online services using the online shop is beyond poor. Basic responses using the built in contact us system..... Nil. Email..... Nil. What's the point in having methods of communication if your staff can't respond to them.

Poor customer service. Failed to respond to my first email. On the second email, they sent a brief response saying they were unable to help!

Great customer service once again. Repaired my bracelet FOC and returned it in just over a week. Excellent service. Lovely company to deal with. Feel like they give you a personal service. 5 stars all the way for me, they always look after me well. Their jewellery is quality worth a look at their website folks. Can highly recommend.