Clogau Avis 

Had a problem where it was lost in transit, emailed them to ask why is it taking so
Long and within 2 days had sent and received a replace 100% recommend

Ordered necklace, bracelet and keyring. No order update. No response to email. Turns out they hadn't even got stock of the necklace but do not bother to tell you. Got refund as the customer service was shocking.

I have been a clogau customer since the 90s. My early jewellery was excellent quality and is still going strong. I got engaged in 2020 and bought a white topaz engagement ring and wedding rings whilst in lockdown. We didn't get married until May 2022 and the rings were kept in their boxes in a drawer except the engagement ring which I wore on special occasions. The ring never sparkles which I put down to it being topaz rather than diamond. The wedding rings were used for the wedding and then for special occasions as I work in a hospital and my husband plays sport. They were both the silver bands with Celtic type rose gold inlay. I noticed the rose gold bit on mine was sharp as another reviewer has said and the inlay on my husband's became detached. We sent them back and they were returned to us. Mine is still sharp and my husband's despite being fixed still looks fragile and you can see that the inlay isn't attached all the way round. As we don't wear them often we didn't want to send them back a second time. I've recently ordered a cariad sparkle ring as an alternative wedding ring. I ordered a couple for size. I notice this ring despite being white topaz does sparkle making me think my engagement ring has been faulty all this time. I've attempted to send a return in for the other cariad ring but on filling in the form all I get is a "thank you for subscribing" email. I called the company who said that I should just write a note and post the rings back. I had to ask which method they wanted them to be posted. I had to ask where it needed to be posted. They lady wasn't forthcoming with information or apologetic about the fact I had tried to do it online twice and it had failed. I've now tried to login to my account to find it no longer exists and on re registering it only shows this last order and none of my previous orders or I assume loyalty points. Clogau used to be an excellent prestigious jewellery company. This is just a catalogue of disasters. I have an engagement ring that doesn't shine, two faulty wedding rings and a ring I'm having a nightmare attempting to send back. This will be my last order with them!

I ordered 3 necklaces on the Black Friday deals on 20 Nov. Today is 5 Dec and I still don't have my necklaces. I called them to query where they were and they said, 2 of the necklaces were out of stock, but they had charged me for them. They arranged a refund for one of the necklaces and said they would send the other two. I asked what would have happened if I hadn't called you. I was told, we would have spotted it eventually. Well still nothing arrived. I emailed on 28 Nov to chase it up and was told on the 29th that they did their best to contact customers when items were out of stock, but they were really busy. I was told I would receive them on Friday 1st Dec - nothing arrived. I emailed Thomas at Clogau on 4 December and asked for a tracking number. No reply. I emailed again on 5 Dec no reply. I then called them on 5 Dec and was told that they were considered lost in the post. I have my doubts that they were ever sent in the first place. Appalling service!

Cannot recommend this company highly enough. The young lady who helped us in the Bristol store, was so polite and helpful even though she knew we weren’t buying that day as we had to find out sizing. She explained how to find and order the goods online, ensuring we had the correct codes. A speedy delivery once ordered and then when I had a query, the response from customer service team (Thomas) was so quick and helpful. The jewellery itself is just beautiful and my daughter will love it. I don’t think I’ve received customer service this good for a very long time.

My experience would be quite funny if it wasn't so pitiful. I ordered a 70th Birthday present for my Wife during the Black Friday sale at a 60% discount which was great because I had been very worried over getting a nice present as money is always tight when you are a pensioner. Very shortly afterwards I received a confirmation of my order which said that it would be dispatched very soon. My money was taken immediately and as money is only taken dispatch according to their confirmation email I was confident that all was in order
The following day I received a very short and clinical email stating my order had been cancelled as they had run out of stock. I questioned the cancellation as I was totally distraught as my Wife's great birthday present was now only a dream. Without any consideration or the slightest hint of human feeling I was dismissed without the offer of a substitute or favourable terms on an alternative I was told that my money, which should never have been taken in the first place would be refunded. I then received confirmation that only a PARTIAL refund had been received.
The following day I received another email stating that " not long to wait now your order will be on its way soon". I emailed to say that I was glad the dispute had been resolved only to get a further email saying that it was incorrect and I was not getting my purchase.
I must be honest and say that I have never before encountered such incompetence and lack of any human touches whatsoever, obviously a very poorly run Company without the slightest regard for it's reputation or it's customers.

I really love their jewellery, it’s beautiful and subtle. My first Clogau ring was my wedding ring. I’ve bought more for my daughter for special birthdays to remind her that she’s both classy and Welsh. She loves all her rings. It’s so nice that they have lovely designs that are perfect for for a father to give a daughter… Recently, one of the rings I bought got damaged. I asked them if they would fix it, and how much it would cost. The answer, ‘Of course’ and ‘Nothing’. Just marvellous. I think I’ll get married again so I can have another wedding ring.

I sent my Clogau ring back to their Head Office in the hope that they could repair it for me. I have had it for years in memory of my Welsh grandma but due to constant wear it had a few issues with it and I had to stop wearing it which was a real shame. They did an amazing job and restored it back to its former glory so I can now wear it again. I'm really happy with the service I received, thank you.

I thought customer service was bad first time round ( see previous review. However, having received a second pair of the £400 earrings, the fault was the same. We were promised a refund. They were sent back cost ( £8.15) received 26th October and signed for. Now asked for tracking refs etc. still no apology, still no birthday present for me. I would never buy from this company again and would not advise others to do so

I ordered a bracelet a week ago and contacted them to ask where it is they told me it was sold out yet still got it advertised on line if I had not messaged I would still be waiting and this was a birthday present I have spent a lot on this site but will NOT be buying here again they have had my money a week and now have to wait for a refund 😡

If I could give minus stars for this company I would. I ordered a ring for my daughter's 18th birthday. The order was placed on 2nd October for her birthday on 28th. To cut a really long story short they not only never sent the ring but they didn't reply to any emails. I asked my bank to intervene and only then did I get a reply with a promise to refund- still waiting for it.
Seems like a scam from.my perspective.

Dreadful customer service and even worse products. Bought a ring which discoloured after an hour of wear sent back to Clogau and heard nothing for weeks.

Upon getting the ring back a stone fell out within 2 days. A poorly made awful product----- DO NOT BUY

Really really poor customer service. Very different from 10 years ago when I last used them. Said product in stock on website - yet over 2 months later here I am with no product - NEVER any updates from them as to progress of order I have to chase every time - and when they reply it seems almost begrudgingly - blunt and little detail. I'll never shop here again - and would advise others to look elsewhere.

My sisterin law bought a bracelet and earings for christmas 2 years again and my husband bourght me the ring to match the earings and the clogue jewellery is beautiful and now i wont buy any other jewellery and bourght it also for familly

I ordered a necklace which had a fault. Took ages to be exchanged after constant emails and being ignored. When the replacement finally arrived this was also faulty and now my emails are being ignored. The quality and service has definitely gone downhill to what it used to be.

Popped into the Conwy Branch on Monday and was so impressed with the unique style of jewellery and the staff's willingness to assist with such an emotive, personal subject with no pressure given to purchase. Felt so comfy to go back the next day and purchase the Tree of Life pendant, earrings and bracelet...we now feel we are taking home not only a piece of unique Welsh gold but also memories of the warm Welsh Welcome!! Thank you Team Conwy & Wrexham's Manager on relief on Monday 😊😊

This is about your outlet. I recently purchased from your online outlet but now I’m cared it’s not legit. Can anyone confirm that it is?

Ordered to bands for ourselves. Amazing rings, so pleased with them both. The incident we had was that Royal Mail claimed they had delivered them when they hadn’t, customer service were brilliant in helping. Eventually tracked them down. Would definitely buy more items

I bought a ring from Clogau in July 2020 which was under a two-year warranty. In July 2023, it broke. I didn’t for a moment expect that Clogau could do anything free of charge given that my ring was a year out of warranty, but I emailed them asking if they offered a repair service. They replied almost immediately asking me to return the ring to them. I expected to hear back in due course with a quote for repairs. Clogau received the ring from me on a Tuesday - and on the Friday, I received a brand new ring free of charge. Absolutely the last thing I expected. Hands down the best customer service I have ever experienced. Thank you!

What a wonderful store to visit! The manager is super efficient and solved my issue straight away! Would highly recommend using this store. Can’t praise the staff and management enough! Keep up the good work!