Clyde Property Avis 

Had a terrible experience with this branch. On Friday 26th December, I called asking for a home report for a property in Anson Avenue, Falkirk. Mr Graham picked up the call. He sent me the home report and then proceed to rudely interrupt the call when I was asking questions about the property with the excuse that somebody had just come in the branch that he needed to serve. He neglected to understand that I was not finished being served. Later got a call from another lady in the branch to respond to my rightmove query on the property which was unaware that I had called and already got home report. I went to see the property on Saturday 27th which I decided to proceed to place a formal offer in. On Sunday got a call from the estate agent which I couldn't pick up. I called back roughly 10mins after (1 hour before they were due to close) and spoke to the lady to tell her my will to put an offer in - was rushed out of the call when I asked more questions about the property as she was stating that she was only responsible for booking and following up on viewings and that I could get information from the negotiatiors on Monday. She said she was going to register my interest on the property on their system. To be completely honest it felt like she was rushing to leave work. On Monday (29th) I was unable to submit an offer because it was a bank Holiday in Glasgow and my solicitor was off. Today Tuesday I called the estate agent, spoke to Mr Graham and was informed that the property was already under offer without myself being allowed to put an offer in and that the only record they had was that they tried to call me on Sunday and I didn't pick up the phone - which was untrue. To make matters worse I was told by Mr Graham that "the market sometimes is slow and sometimes really fast" when the property didn't even go to a closing date.. basically done a terrible job for their customer by excluding my offer and terrible job for myself as a prospective buyer. Confronted with all the issues before and Mr Grahams lack of care and understanding suggesting that it was my fault, I expressed how unhappy I am with their service. They missed out on a viable customer that could move quickly and that already had an agreement in principle for a mortgage. Words can't describe my disappointment and the perceived widespread incompetence and how poorly managed this branch is. The lack of communication between the different stakeholders handling a property is palpable. I certainly will be excluding viewing properties advertised by Clyde Properties Falkirk.

Seamless Selling and Buying Experience – Highly Recommended!

We recently sold our house and bought our new home through Clyde Property West End, and the entire experience was absolutely outstanding from start to finish.

The team (Rachel and Jack to name a couple) was professional, responsive, and incredibly knowledgeable. They guided us through both transactions with clarity and confidence, making what could have been a stressful process feel smooth and well-managed. Their advice on pricing and marketing helped our property sell quickly and at a price we were happy with.

On the buying side, their communication was excellent throughout, and we always felt informed and supported at every stage.

We’re so grateful for their hard work, honesty, and dedication. We wouldn’t hesitate to recommend Clyde Property West End to anyone looking to sell or buy a home. A true five-star service!

I can’t recommend Asia enough when selling my parents house. She was professional, attentive, understanding and gently guided them through their house sale. Their house was sold in 3 days and got an amazing price! 10/10 service

The team at Clyde in Clarkston were all fantastic. From my 1st email enquiry Marie Baines was on the ball telephoned me next morning 9.30 am and arranged my 1st viewing, negotiated my purchase and had offer accepted within the week. Visited my property and although the Branch was not in my area I had every confidence in their marketing ability. Marketing was efficient, friendly,helpful and courteous. They kept in touch throughout. I can’t recommend or thank Clyde at Clarkston enough, they were just superb.

We were buying, not selling, but the staff were lovely and very helpful.

A caring group of people who are genuinely interested in supporting you through your home sale journey.

From the moment Jeff from the Shawlands branch came to value our property we knew we would choose Clyde to sell. The enthusiasm he showed for wishing to sell our property was so apparent. And so glad we did, we couldn’t have been more happy with the service from Clyde in the Shawlands branch. They provided a professional and friendly service which went smoothly and free of inconsistencies. We were very happy with the outcome of the sale. Thanks Jeff and team.

As a buyer I didn't have a while lot of interaction. And that's a good thing because things were very efficient. The few times I popped into the branch or made enquiries things were actioned right away. Very good all round, thank you.

I cannot thank all the team enough at Clyde Property. It was my first time selling and they were with me every step of the way. They answered every mundane question I had, they showed kindness and empathy and went out of their way to assist me with outside contractors too. I wouldn't hesitate to use them again!

I booked an appointment with Murray Thomson, Byres Rd office.
I arrived 5 minutes ahead of time at the address in Normal Avenue, Jordanhill, on the agreed date
2025-09-04 16:29 by email by himself.
After waiting for a few minutes, before I phoned the office, I asked someone who was moving in if I was at the correct address. It turned out he was moving into the flat I was about to view.. He was unhappy because the place was not cleaned as arranged.
When I spoke to Murray, there were no apologies; he was unkind, disinterested, and couldn't care less. He hadn't even bothered to cancel my appointment. In fact, he stated, "THAT IS ABSOLUTELY FINE", when I explained where I was, waiting for him, and having been informed by the new tenant that the flat had already been let.
I have been in Glasgow for 6 weeks. This is my first bad experience in a city where everyone is kind, polite ans friendly"
Avoid him!

First class service from start to finish; the team couldn’t have been more helpful in both the buying and selling processes. Excellent communication and super friendly along the way; bravo 🙌

I initially rented out my property which was done to a very professional standard,they gave good advice which I followed and had a stress free rental.
Unfortunately my plans changed and I decided to sell and to me the natural path was to use Clyde.Property listed around the 14th august,sold and money into my account around 5 weeks later

With Clyde they did exactly what they said they would do. Got our property (in G13 ) on the market in a week, handled viewings and kept us informed throughout. Found us a buyer quicker than we had hoped, All the Clyde personnel proved to be courteous, helpful and responsive. All three aren't that common these days 🙂

Susan has been so helpful and responsive, that shows the company is a dependable ones as staff in most cases make a good company. Thanks for the help so far and for the swift action at each stage.

Clyde are always an absolute pleasure to deal with . They have youre best interests at all times .

Katie specifically always goes above and beyond

Great experience selling my flat through Clyde Property. Efficient and reliable, they found a buyer quickly and the sale proceeded with minimal stress.

We were pleased for the start with the service, helpfulness and approachability of the team at Clyde in Helensburgh who were marketing our property. All the way through we were given good advice, helped through the process and felt that we had agents that were genuinely acting for us, not just out for a quick buck.
All in all, a successful experience from start to finish for us, thanks to Alan, Seona, Alison, Summer and the rest of the team. We’d highly recommend Clyde to anyone thinking of selling property in Helensburgh.

Staff all very helpful and attentive. Sorry if I’ve missed anyone but a special mention to Melissa, Ann, Aedan, Leslie Pamela and Marie.

This is a follow-up to my April 2024 review. The flat itself was well presented and maintained — that’s why this remains a 2-star review.

The problem was the inspections. Clyde claim they do them every three months. In our 10+ years there, they happened every eight weeks for almost the entire tenancy. Only the last inspection — right before we moved out — followed the three-month schedule, after they changed policy.

Three examples:

Mould blame (2019): We were reported for bathroom mould despite thorough cleaning. In 2022, it was proven this was caused by a decades-old leak that had rotted the floor — not our fault — but the report stayed on record.

Privacy breach (2022): During bathroom floor repairs by the landlord’s friend, an inspector repeatedly questioned him (despite my wife explaining) and discussed our tenancy with him — unnecessary and inappropriate.

Odd scrutiny: Another inspector zoomed in to photograph the seat of a perfectly fine chair, with no explanation given.

After Clyde’s public reply to my first review, their Letting Director invited me to email him. I did so in November 2024, providing these details and confirming our decade-long tenancy — directly addressing their “no record” claim. He never replied.

The flat was nice, but inspections were far more frequent and intrusive than stated, and genuine tenant concerns went unanswered. Future tenants should be aware before signing.