Coldcontrol Avis 28

After requesting a quote from Cold Control to install air-conditioning in two bedrooms and following a visit by their representative, my experience with the company went rapidly downhill, as they failed to satisfactorily answer questions that I asked relating to the installation, culminating in a very arrogant and dismissive email from the company's MD, saying they no longer wished to progress my potential order, inferring that my questions were "hassle" and dismissing my potential order (approximate value £4,000) as a "little job". My strong advice would be to avoid the company and engage with another supplier/installer that understands what good customer service is and is willing to engage, courteously, to ensure the customer fully understands the installation process.

Additional comments post reply from Cold Control:
What an astonishing and totally misleading reply from the company. There was absolutely no 'regret' referred to in the dismissive email that I received from the company's MD but, as I said previously, inference that my questions as to proposed installation of the air-conditioning were "hassle" which the company had apparently no time for, given it was, as they stated a "little job".
It is also a very interesting coincidence that on the same day that the company replied to my Trustpilot review, a five star review from an individual advising that Cold Control carried out some work for them in April, suddenly appeared. Even more interesting is that the individual concerned has seemingly only ever posted four reviews, all giving one star, except for the delayed Cold Control review, where five stars was given, enabling the company to maintain a Trustpilot rating of 'Great' overall, albeit with a lower score.
Interpret the above as you will.

Excellent service from start to finish on installation. Engineers polite & courteous throughout. Very pleased with my new A/C & may be back for another!
Highly recommend Cold Control.

Excellent service and professional.

If you would like the works carry out on time contact Cold Control

Great company, professional, delivering a great service. Excellent. Customer focussed, diligent and professional. I appreciated the attention to detail. Highly recommended

I had 2 air-con heat-pumps fitted covering 5 rooms in the house. The price was incredibly competitive. The communication was good as was the installation. The work was completed in around 3 days. The interior installation was of good standard and tidy. The exterior installation was also of good standard and the trunking looks good. The one small negative, was the brick dust left all over the door and windows underneath the installation which I had to clean myself. I took out their annual service so look forward to seeing how good that is. So far, happy to recommend.

Cold Control were really easy to deal with, gave me good advice pre installment and were super helpful. They stuck to the timeframes quoted and the installation team were excellent, nothing was too much trouble and a nice bunch to deal with. Took real care in the installation and they did a great job. My advice, book them in as they are fantastic ..

Well priced, efficient on email coordinating choices, tenacious in scheduling install, engineer (Daniel?) Was quiet, tidy, gracious, efficient and clearly expert. Really good experience with him installing the Mitsubishi AC in my garden office. Competitive pricing, too.