collectplus.yodel.co.uk Avis 

The shop that is the nearest to me for Yodel drop off is manned by a very rude individual who often refuses to take a parcel at all, even though it's all be logged for collection and delivery. He just refuses and has an extremely rude manner. I reported it to Yodel, but they weren't interested. Thankfully I found another shop a bit further away, but I'd like to know how I can report this difficult man and situation.

Always a cheery welcome and big smile from the Yodel drop off shop and such a quick simple method of scan your code and get a label printed so the drop off is completed in seconds.
Top marks !

They have been saying there deilivering to the shop for 3 days now

Took parcel into a store yesterday, 28 hours later & I still haven’t received an email with tracking code on it. So much better when given a paper receipt, cannot be trusted nowadays. Have contacted them, they just ask me to contact the seller (I already have done).

ALERT ‼️ I received a msg from Collect plus , about ai got parcel from very , which I haven’t order but thought may be it’s surprise from my family. I went to collect on mention address despite knowing it could be scam and actually I found it’s a Scam msg . So be careful msf like this from collect plus.

Another half hour of fruitless chit chat with their agents, The first one cut me off, The second was unhelpful. Yodel maintain that because there records show that their driver's sat/nav can prove that he was at my house at 6 mins past three on Wednesday, even though their delivery photo is not of my front door, then It's my fault that I haven't had it.
I have searched all around the vicinity, just in case it was here, but of course it's not.
At best their courier is incompetent, or at worst he's lying for a reason best known to him/her.

Some bigwig at top office has stopped the courier from collecting parcels on a Saturday from my local shop & maybe more shops?, so a customer buys postage for 72hr service, posts on a Friday afternoon and parcel not getting picked up till Monday , There is no possible way delivery can be achieved in the slotted time so yodel needs to explain this, absolute shambles and false delivery times, there I.T. System and scanners not been working properly also, they need to get a grip and come clean at what sort of service people are paying for.

They are always really poor. I’ve been to three different shops 2 days running to send a pre-paid parcel and their scanners aren’t working and they’ve told Yodel but they have not responded or done anything about it. Totally rubbish as nothing on their website either. If I had a choice I’d definitely not use them.

They should close. Literally every time I've sent something this method they've lost it. Time and hassle just AVOID!

Absolutely diabolical. Claim to make three attempts at delivery, try twice, pay no attention to discussions I have had with them, then, tell me, I have to collect.

My parcel was not delivered to me and Yodel claims my parcel was left in a safe place namely on my back porch. l do no have a back porch It is impossible to get help from Yodel as everything is automated. My seller entrusted this company to deliver my paid for goods to me and as l am a bedridden paraplegic l cannot leave the flat and was at home got the two days Yodel drove around with my parcel. This Company should not be in business with shoddy service like this. WHERE IS MY BACK PORCH BUILT BY YODEL TO LEAVE MY PARCEL ON? They do not know the meaning of a safe place. Please retrieve my parcel from your SAFE PLACE and deliver it to me

Absolutely awful service. Went to pick my parcel up from my local store and could not get it because I haven't got a barcode. But yodel have not send me a barcode. I have ring them and after giving loads of details they say - we can't take your call right now. I will never use yodel again

Parcel wide open, the courier just dropped it at the front door and scarpered. Contents damaged obviously so if you like to waste time and money on this non service look no further than these clowns

If you think Hermes/Evri are bad, you should try Yodel.

I ordered something from eBay which was 'delivered' through the wrong door by Yodel. They sent me a picture of the letterbox which wasn't mine. When I chatted online (3 times over a few days), rather than asking the driver where they put it, they told me to contact seller on eBay.

Worst courier service EVER, avoid like the plague.

Terrible, bought a parcel on Vinted was sent no barcode from yodel. Went to collect my parcel from a yodel collection point to be told they couldn’t give me the parcel without a barcode I contacted Yodel online chat to be told the “code” to the barcode only to go to the shop and be told that it’s incorrect because the code wasn’t long enough yet I was reassured it would work hoping I will be able to be refunded since there’s no way I can get my parcel

Delivery driver didn't knock, didn't leave a card, didn't leave it with a neighbour and recorded it as delivered on the Yodel system. Tried calling the driver (NCH Tasif) as instructed via the yodel tracking page but was repeatedly hung up on. After texting them with the details I got the response "try number 131", I did and they had not received the parcel. I checked with all my close neighbours on both sides of the street, non had received my parcel. Tried contacting the driver again and was repeatedly hung up on, eventually they turned their phone off. I can only assume from this that the driver has either stolen the parcel or delivered it to an address that is well outside my neighbourhood.

Its' bad enough when courier drivers blatantly don't care about what happens to the parcels they have been entrusted with and paid to deliver, but its even worse when they ignore attempts to rectify it and hang up on you repeatedly knowing full well they have caused financial loss.

They keep losing parcels. Atleast 4 parcels lost in the last one year. Avoid them if there's a choice of another service from the seller.

Dear yodel on response to my missing parcel you have asked for the code witch is jd000224904357520 and the name on the parcel is Mr G Charley and the address is 62 Drayton Road Portsmouth po20bx would like to add that the drive did not Ring the doorbell or nock the door this was on March the 31 so I hope you can recover my parcel

Had a notification through the Vinted app that my parcel was ready to collect. Arrived at the store to be asked for a collection code, which I was never given. Called the helpline only to be redirected to the website, where upon trying to obtain my collection code by putting in my email address, I was told that I couldn’t receive my code at this time!

No help and useless support.

Christmas presents never arrived so I had to buy them again and resend (with another courier). I had insured them and gave a description of the items to help trace. After a month I was allowed to make a claim. I have submitted proof of purchase for one item. The other was bought a year before and not used so I gave the current price. I was then asked to prove that I paid by sending a bank statement. The claim is still outstanding as they keep asking for documents I’ve already sent. I think they hope I’m going to give up but I won’t. Dreadful company.