Columbia Sportswear Avis 

The single worst customer experience I've ever had. Black Friday delays meant that it took about two weeks to despatch my order. This is actually understandable; what is not is their attitude. No apologies, no update emails, no discount offers, and when I spoke with them, they said, on two occasions, "There's nothing we can do about it, so don't call again, you'll just get the same reply". (and yes, Columbia, you can listen to your calls to confirm this)

I then got the same jacket from a competitor, for £20 less, who despatched it on next day delivery.

Their gear is great. Their service is SHOCKING. Order elsewhere.

Terrible customer service, the guy I talked seem to be like fallen from the tree or something. No help received, only some vague answers. I regret purchasing from this shop

The worst online shopping experience I’ve had. For a global brand of this size, having such an outdated webshop and a joke of a customer service is unacceptable. Pure amateurism

No confirmation of order, no reply to emails chasing order. Ended up getting a refund from PayPal as I wasn’t convinced I was actual going to receive my order.
Appalling service. Would definitely recommend to think again and order from a different company. Shan’t be using them again!

A very terrible terrible terrible experience.

The order was not shipped even two weeks after placing it. The courier (UPS) never attempted delivery, and the parcel was eventually returned to the sender.

I requested a refund, but Columbia asked me to return a parcel I never received.
And, the customer service hotline was unreachable.

If I could give less stars I would! I ordered a pair of boots from them as they sent the wrong size in my first order that has to go back. So I ordered the correct sizes they came, by which time I’d got them elsewhere half the price. So I sent them back without even opening the box. Their website would not allow me to log a label, it was not working so I sent it back with the previous label. They admitted to receiving it but refused to refund saying they were sending them back to so I could attach another label to then send them back! I told them I am disabled, I struggle to get to the post office and have to take time off work to go due to their opening hours, I also shared that I’ve just been told I may have cancer, my dog is at the vet from blood poring out of him, and three months back I tried to take my own life, I shared this to express to them that I am not coping. So please when they have the item just refund it and please don’t make me struggle going back to a post office, more time off work and more stress. They refused. I would stay well away from these people. Happy to take your money but also happy to put vulnerable people in awful situations. They have said it’s not possible for me to speak to a manager! AVOID LIKE THE PLAGUE

I was very worried after reading the post-purchase reviews here. I ordered a jacket during Black Friday on December 1st. It took a while for the item to be shipped, so I phoned customer service. They were polite and sent me an email explaining that they were a little overwhelmed by the success of Black Friday.

After a few days, they started the shipping process. Yesterday, the parcel was handed over to UPS for delivery, and today it arrived at my place by 1 p.m. In total, it took about 16 days–10 business days.

I’m happy that I received my jacket in time for Christmas.

³Been charged twice for one item. No Online customer service at all (links on website go to dead links). Have to send an email off and no one responds.

Also ordered 1st Dec, now 14th and still not shipped. Told it was due to black friday busyness. Website says things may take 48 hrs longer at peak times but this is way beyond that. Might not get items for christmas now.

Horrid website, brand clearly don't care or invest in it, no customer support and website has deadlinks everywhere. Need a new website partner

2 weeks gone, no order, no shipment, no response to email

Be careful before ordering as I ordered something on the 6th of December with 4-6 business days delivery and they cannot confirm if it will be delivered by Christmas.

This is an updated review. I left out some important quality information,,

Columbia convertible pant review 12/7/25

I can only rate the convertible pant that zips off to wear as shorts. I have been buying these pants for at least 10 years because I spend a lot of time in Asia which is a warm climate. They are light to travel with and dry quickly. THE NEGATIVE !! Columbia now produces a Very Low Quality product. It was a much better quality when made in Vietnam. Definitely less quality when they started manufacturing in Bangladesh to maybe save $2 or $3 on a pair that retails for $70. A few years ago I was not aware of the change and ordered 3 new pair in different colors because after a few years the bottoms do not match the top from fading and their guarantee is for 1 year only. They were all marked all the same size but all had different waistlines and lengths. I kept one of the 3. That one is my only one that is now fraying along the upper belt line around the pants. Still ok with me because I do not tuck in but shows a lack of quality. Now, today in a Columbia Outlet store I bought a new pair for $40. That should be their retail price not the discounted price for this quality of pant. These are very low quality compared to a few years ago. The fabric looks and feels much cheaper than a few years ago and inside of the belt line they eliminated the interior stronger fabric that strengthened the inside of where the belt passes on the outside. Also, on both sides of the inseam which which runs on both sides of the leg from the upper leg to the bottom hem in the last had overlap double stitching and now is only single stitching. Really a cheep way to make a pant leg. Columbia saved maybe $2 or $3 with making a much cheaper pant but still is trying to sell a very low quality pant made in Bangladesh for $70. A Complete Rip Off. I do not know if all their products are now extremely low quality compared to years ago but definitely the convertible pants are. This is 100% true and I have about 6 pair of pants that I compared their quality of today to from a few years ago and not a close match up. It is absolutely Terrible that Columbia’s quality of their convertible pants went from 10 to 1.5 in the last 10 years.

This company cons people out of money for items they dont have! I purchased matching coats for myself and my daughter. 11 minutes after the confirmation email was sent I had a cancellation email for one of the items. Over 12 hours later the coat is still available to buy and customer services says they are out of stock and the website will update at some point! Shocking behaviour - I would not have purchased either if I had known one was out of stock and will now have to wait days for the funds to be returned. Appalling service!

I bought 2 fleece jumpers for my son from Columbia store in McArthur Glen, Bridgend. He wasn’t with me so I asked the man at the till if I could get a refund if they didn’t fit. He replied yes. When I went to return them because they were too short they would only give a credit note not a refund. This was only stated in a very small sign. Is this even legal?. It’s certainly awful customer service. I felt completely conned. Avoid at all costs.

I bought a jacket for my husband's birthday and asked at the time how long I had to return it if it was not suitable, was given a date in the future which was fine. At no time did they indicate that they did not do refunds - only exchange or credit note. The jacket was not suitable as although it was a mans jacket the zip zipped up the ladies way. I returned it fully expecting that I would be given a refund only to be told that I could have an exchange or credit note and their returns policy was displayed in store - it was on a card on the desk beside the till in such small print that even with my glasses on I could not read it! I pointed out that in my, and my husband's opinion, the jacket was faulty, and had been mis-sold, but they insisted that it was the European way to zip a jacket! Reluctantly I had to take a credit note.

Always important to write a balanced review, to ensure everything evolves positively. Often people come on here with the sole intention to vent anger about a situation. I probably used to feel like doing that. But it doesn't necessarily end-up progressive.

The new sherpa/warmer men's fleeces are exciting, and always have been. The sherpa fabric is wonderful, one of the best on the market. Not a big fan of the alternatively coloured chest pocket. I'm not sure anyone wants to advertise/draw attention to their chest pocket. It detracts from the awesomeness of the sherpa fleece's overall design, surely? Not a big fan of the reversible aspect of the new sherpa fleeces. Much preferred the previous 2 generations of men's sherpa fleeces, that had contrast-less chest pockets, and stunning, cheerful designs. Those are so popular, that they fly off all used-clothes platforms within a day or two each time they appear. That's all the evidence anyone needs - the previous 2 generations of men's sherpa fleeces rocked. Thank you for making them.

Love the fabric and designs of the button collar fleece versions. I'm just not convinced that button collars are comfortable, nor popular in the UK. Rarely see any guys wearing them. I tried selling a few, it took 4-6 months.

Hope all the feedback helps. Look forward to your next sherpa fleece season. Likely to buy a several, depending on how they are made.
Best regards

P.S. I agree, customer service is a weak point, and like a few people have mentioned/alluded to, the tone they present is sometimes passive aggressive, (even on seemingly conflict-free topics). I suspect it's just one or two particular staff. There's always one or two in every department of life, unfortunately. They may be severely over-worked though, which can stress even the gentlest people.

Part of a very expensive order is missing from my delivery - called customer service to be told I need to wait for an email and an enquiry will be opened. Not heard back from them yet.
So wish I’d read these reviews before placing an order. I thought buying direct from Columbia would be the best way. I could have bought the items from elsewhere and got what I’d ordered…
Update: I’m being asked to jump through hoops. Need a printer / scanner that I don’t have to fill out a form so they can take a week to investigate the delivery company. I’ve already confirmed that the package showed absolutely no signs of being tampered with.
Update 17/11: I was assured that an investigation would take up to 4 business days. It's now 6 business days and no update, no refund or missing item delivered.
Columbia EU have stole £50 from me!!!
If you want Columbia products, go elsewhere, do not use their direct website. Cowboys!

I had reason to return an item that had failed (waterproof hiking boots that were anything but waterproof). Customer service was beyond poor, the passive aggressive tone, a 20% offer of a partial refund so I can 'wear them in the dry' and a complete lack of knowledge of consumer law.

They simply ignored my requests to escalate and pro ice detIls please of an ADR scheme - I do d eventually get my full refund but I will be reporting them to trading standards regarding lack of consumer law and false advertising (apparently their mesh shoes are waterptin rain but not suitable for walking through grass?!)

They have lost a customer but, judging by their scores on all their sites globally on trust pilot, and the fact they haven't claimed the company here, I guess they simply don't care - which seems an odd business strategy to me.

Absolute joke . Waiting my order already second week, delivered one jumper instead of four !! Not refunding my money , not replying to my emails !

Informales y no responden, pierden los envíos y no devuelven el dinero. Pésima experiencia estoy esperando 15 días la devolución de 43 euros de una mercancía que han extraviado y pretenden que lo pague yo. Cada día llamo y me ponen con un empleado diferente, me contestan por escrito, dándome largas. Son impresentables y alégales.

I bought some new Columbia sandals for my wife. We found the ones she liked and the price was very competitive. The ordering went smoothly and the sandals arrived within a few days and were delivered by UPS. I had a few, updates about the delivery, but was not bombarded by emails like some companies. Overall it was a great experience and there were no issues. 👍