Comfort Medical Avis 

I have been receiving catheters from Comfort Medical monthly for the last seven months.

All of my orders were accurate and on time. All of my dealings with the personnel at Comfort Medical have been professional and cordial with no problems.

I am sorry to read of other people having problems because that has not been my experience with Comfort Medical.

Comfort Medical went above and beyond to help us. My mother didn't tell me she was just about out of catheters, and I forgot to check until it was almost too late. Comfort medical went out of their way to help us, and really did save us from probably having to bring mom to the emergency department.
We won't forget what they did for us, and will highly recommend them to anyone who asks.

They always let me know when it's almost time to be refilled, and they always come on time.

Needed wheelchair for my mother. Melissa in Fredericksburg, Va store was extremely helpful. Her patience and courtesy eased Mom’s anxiety until she found what was right for her. Thanks Melissa!
Steve M.

Ordered catheters with their "automated" phone ordering system on 12/5. It is now 12/13 and no catheters. I called, no one answers, only option is to palce an order. Went online to message Vomfort. Haven' had a response there either. When I placed the order I responded to the question as to hpw many days supply I had left, I entered "10"Fortunately, I found some in my car. I hope enough to get me through. Today is Sat. and I won't be able to speak with someone until Monday. I had the same problem earlier in the year. I had actually placed an order with a live person. Over 1 week later, no catheters. Had to call and reorder.

Switched to Sensura Mio after decades with another, discontinued brand. After locking in on a new system Comfort Medical reached out with helpful service and communication to ease the transition. Their customer service rep Sarah Johnson has been patient and outstanding. Deliveries spotty only because FedEx has been inconsistent.

Worst company ever I will not recommend it the supplies no good quality, overpriced they harassing you for misunderstanding between my insurance and them they took over a year to charge me for crappy supplies

Comfort Medical has given me great service. My Ostomy Supplies always arrive in perfect condition. They are always sent promptly and they have never let me run out.

I was having a problem with leakage. I contacted Comfort Medical team and with their help they sent me what I needed to prevent leakage. They are constantly improving the equipment and making sure they inform me. They also give you the opportunity to get samples to see if the product is what want. I had to have a colonoscopy and they sent me the equipment I needed so I did not have to worry about taking the prep and not having to worry about it during the night. I would highly recoment Comfort Medical.

deliveries are quick with the exact product I want.

Comfort Medical provides outstanding customer service. They made it easy and comfortable when setting up my account. They always notify me when it is time for next shipment. My order always arrives on time. Customer service always ask me if I need any other service. I highly recommend Comfort Medical to anyone looking for outstanding service and supplies. Thank you.

Comfort Medical makes ordering and receiving my appliances easy, they remember your orders and have convenient services for reordering . Hassel free!!! Love your service!!!

Excellent Customer Service/ Quality Products/24-7 Assistance

Have been a customer for over 3 years and have always been pleased with their service and quality. Fast shipping with a local service or Fedex. Return of a defective item was handled quickly and efficiently.

Early phone problems corrected and little to no wait upon calling. Now able to see account charges on line and pay balance on line.

Reorder of exactly the same monthly or quarterly supplies is done with a single click, but editing an order to delete or add items still needs some online improvements.

I've used this company for almost a year now. They have been fine unitl recently. Not the whole company-just billing. After forgetting to pay an invoice I called to make that payment. I admitted that I had forgotten. However, the bill then doubled, then tripled! When I asked for an explanation the rep wouldn't tell me. Then I asked him to send me the alleged upaid invoices so Ican verify- NOPE was the answer. Then I asked for an itemized list of all charges to be mailed to me if I paid the account in full- NOPE was the answer. Then I said I wanted a receipt if I paid in full-NOPE was the answer. He REPEATEDLY tried to talk over me and REFUESD to listen! I asked for a supervisor who did call me back later in the day and she was no better. Comfort recently switched systems, but instead of saying that MAYBE the system switch was the problem I'm the problem along with USPS. They HAVE NOT sent me a bill in over 4 months, but that's my problem!?! And you want me now to pay three times what I was going to pay with NO BILL to prove that the charges are correct!?! They say that their system shows bills mailed therefore I MUST have gotten them. NOPE. NONE SINCE AUGUST. And I have informed delivery that sends me a scan of ALL MAIL to be delivered to my address so I KNOW when bills are coming. Then they wanted to set up autopay. Wy would I trust them with that when they can't even send me a bill now!?!? Then I tried to go online to view the ivoices they claim they have mailed, but guess what?!? You need an INVOICE NUMBER to create an account! I told them that once they send the bills, I will pay. I don't think it's too much to ask to have them re-send the bills (since they are ADAMANTE that I have them which I DO NOT).

The company it's self isn't bad it's the billing department what's wrong. don't know how to bill and most of the time it's Different than what insurance says you owe they need a Professional insurance company ..this is not here say I have proof . going to report them

Spoke to a Tyler at Comfort Medical and he was very professional and worked hard to inform me of who to contact, like my doctor or insurance company, and the correct phone numbers to contact him back. It took about a full week for the order to go through but Tyler made it easy and made my part as minimal as possible. Big thumbs up to Tyler! Way to go for great customer service.

I just recently had an ostomy and comfort medical is one of the places the hospital recommended for ostomy bags. First month I ordered they asked me if I wanted to get it in a one month supply or three months. I said three. They sent enough for one month. I called when the first month ran out the second batch the sent one box had been cut open on the side. So I called them and they sent a replacement box but no box of replacement seals. This month was the worst so far. I ordered on Tuesday. Told them I had 10 bags left and needed to get this order asap. They said absolutely. Wednesday goes by. Thursday afternoon I call them ask where it is. They tell me they were out of the bag I ordered and was wondering if they could send a different bag. I said yes but I'm down to 4 bags so can we please get these overnight. They said absolutely. Close of business Friday I call back and ask why those bags aren't here. They explained that the bags had shipped from the warehouse to their distribution center and just sat there. She called and got them to agree to ship it out next day air. Saturday afternoon. Still not here and when you check the link for tracking it's in Tennessee. Will be here some time Monday. I have one bag to last 48 hours. I'll find a different supplier. This one has been horrible to deal with.

This place is trash they use to be good years ago but it's all a money scheme where they bill your insurance thousands of dollars when you can go pay cash for way way less some place else. Plus the rep who's not medically trained told me I require to many catheters a day and that they need to see my medical records from my doctor to get approval from them. Yeah forgwt that they ain't medically trained so they can suck an egg Stay far away from this place

The staff is amazing to work with. They have been very supportive of our needs. They provided ostomy samples, answered questions and shipped supplies quickly. It is a pleasure to experience such great customer service.