Comfort Medical Avis 

Have been with them a year now. It took that long to get insurnace billing straigtened out. In 2 weeks I received invoices for 4 orders from the last year and expected to play $325+ to get my account up to date. All this after I called them at LEAST 5 times asking them to get my account straightened out!
WHY do they not have a decent way to reorder online? WHY do they not have an online catatog? WHY do they make this so difficult? Stick a fork in me becuase I am done!

Excellent customer service. Helped my mother fill her order quickly.

On hold now for over 30 minutes. Callback promised never happened. Ordered needed supplies on 10/16. No real explanation for not delivering. Called daily for nearly two weeks. Also, they have continually billed me improperly which they continue to correct. Don't know what's happened to this company.

The app won't let me use it, customer service is next to impossible, reordering is usually a pain and I never know when we're eligible to reorder peristeen. But I get multiple reminders for diaper orders I don't need.

Supplies were not shipped. Finally got a hold of a person who said there was no reason they should not have been shipped and would send them out the next day. When I did not receive them the next day, I called back. The person lied and said there was a problem with the insurance. I had ordered 3 weeks ahead of needing supplies. I was on my last wafer and was trying to keep it on with any tape in the house. Ended up with skin breakdown. Not sure of the exact date, but it was in October.

Difficulty in placing order. Answering Service answered phones for a week during the day. Order was shipped promptly after finally being connected to customer service. No post follow up. Recieved one post order call that was disconnected with no call back.
Appears to be a lot of tools to use with minimal education on how to access the tools.
It would help to be contacted by a human to evaluate if there are any issues.
My ostomy experience is hell. Numerous embarrassing barrier failures. At a lost what to do.

I love this company and I am very satisfied with it. I am, however extremely unhappy with the people taking the calls saying they must take messages and then have me wait days for a return call just to reorder my supplies. Most of the time there are no return calls and I have to call again. One man yelled at me and hung up.

Phone lines are always busy and caller is forced to leave a message for a 24-hour call back. Nobody calls back. The online ordering system doesn't work for new customers. The best solution is to keep calling until someone answers.

my products are always correct and on time

The service that I received concerning my supplies. When I needed them they were sent right away.

The process is extremely easy and so helpful that you manage the insurance portion of the ordering. I did find it difficult to get an actual person on the phone. I had questions and was considering making changes to my order, but was unable to get a person on the phone or a call back after leaving multiple messages.

the greatest part of ordering online is not having to jump through hoops to get what i need.

My order came quickly. You guys have the supplies I need.

Staff very helpful, always get my supplies in time

Inaccurate orders, zero help received when called into the help line, broken promises for call-backs, and bottom line - no catheters. When I run out of catheters, Comfort Medical doesn't seem to care.

Called to remind me and delivered when they said it would.

Helped me with a temporary shipment until primary care submitted needed authorization. Got temporary shipment before I was completely out.