Comfy Sacks Avis 1 269

They compare their products to leading brands, they are not even close as far as quality is concerned. The foam is lumpy, you cant run and jump on the 5ft sack, even a light adult would hit the floor through the foam. Tried to return under their 30 day window and it would cost half the cost of the sack to send it back... Stuck with a lumpy bean bag....

We payed for quick shipping and 6 days later, the item has not shipped and we are unable to get in touch with anyone about our order.

Customer service is top of the line. I appreciate the help and options that have been made available. We will continue to make purchases through Comfy Sacks.

Purchased one in the past. Loved it. It sadly was not mine in the breakup. (The drama I know)
Could t wait to order a new one for my new space. Great product and a great way to relax.

Easy to order and pay. However you are asking me about my experience even before I know what the delivery date will be. I could better evaluate the experience once it was completed.

the product was amazing, the customer support was even better. The bag seemed a bit light and so I contacted them and they were willing to send out more stuffing
I would very much recommend

Wrong cover sent.

After my initial review, I was contacted by customer service. I was disappointed that they were out of stock of the initial cover ordered, but they were able to offer a discount and send a nice alternative!

I had this comfy sac before. I wanted to buy another one because they are comfortable to watch my NFL games.

Excellent customer service. Resolved my issue quickly.

The furniture itself is about 3 or 4 / 10. I usually live by - "spend your money once". Not this time and I regret it. I tried a LoveSac and it was fantastic. It holds shape better and is more comfortable....

But that's the tip of the iceberg. Comfy Sac never sent me verification of a ship date, although I requested it after a week went by with no word. The Comfy Sack site claims it sends out shipping notice together with tracking number. I wanted to get it indoors on the delivery day. FedEx wound up dropping it outside my door in the rain with no notice and no delivery photo. Very unprofessional compared to West Elm and Wayfair.

I contacted Comfy Sack, which claimed it didn't know why my shipping notification didn't get sent to me. It also started to push blame on FedEx. It was clear Comfy Sack doesn't understand scope of agency. I told them not to email again....but they did. Didn't read it, but on a quick scroll looked to be around a half dozen paragraphs long, at least.

In hindsight, I'm not surprised I received a "How did we do?" email from Comfy Sack immediately after purchase, and well before both the shipping fumble and product delivery. At that point....there was literally nothing to judge on.

I failed to flip reviews to last - first. I now see I'm far from alone in my bad experience. I see Stars 1 - 3 comprise 19% of their reviews. 1 in 5 in that grouping is a lot. And....the complaints are consistent. I can also see these folks like argue and get the last word.....an incredibly poor business model. So I say again to the folks at Comfy Sack.....shut the %$+* up (preemptive).

Any way....think long and hard before you cut price corners and spend on Comfy Sack.

EDIT TO ADD - Of course! Another unwanted response by Comfy Sack.

Question for you - what do you believe is "fixable" in this situation?

In my view, there isn't enough lipstick available for this pig. I quickly deduced this is simply one of those times in which it would be necessary to cut bait as a result of poor judgment on my part choosing an inferior product wirh inferior service. Ahh...such is life; however, there is something of a silver lining....

I know someone interested in a Malinois as a Christmas gift, and I believe Comfy Sack would befit such a noble creature. Under the circumstances, I believe re-gifting to be completely appropriate.

I'm here on Thanksgiving Day to respond for one reason only - we (consumers) are the final say on how our hard earned money is spent, and we owe this duty to one another. Nothing contained herein is opinion.

Best wishes in your future endeavors.....

We received both of our 4’ units and are very happy with them.

We have had it for 2 months now. My son loves it. No complaints.

Lounge bean bag is super comfortable. Easy to setup. Worst part was waiting for it to fluff up.
It was suspenseful like 1986 waiting for it to get here.
No shipping info provided. It just showed up at the door 6 days later.

Didn't get any emails detailing shipping or delivery. Had to find out by seeing it in the mail room.

After having had the beanbag, I do love it though

ordered 7ft comfy sack when it arrived i weighed the package as past reviewers have said items have come with not enuff form the weight on ur website for item was 99 lbs when i weighed it the weight was only between 65 - 68lbs it was missing between 30 - 35lbs of memory form i unpacked it did your assemble instrustios flipping rolling it over twice a day for 6,7,8 days and it still looks flat when i sit in it i hit the floor so that is why i can only give this a 2 star rating but if you can send more memory foam the amout mentioned above and it fixs the problom ill change it to a 5 start rating
thank you
darren update sept 13 recieved more filler foam from comfy sack and my 7ft sack is right where it should be thanks for the quick service and help changing my review to 5 stars

I paid for express shipping and I haven't gotten one single update about shipping 3 days after placing purchase.

Update to my previous review: Customer service reached out & informed me of delivery status & provided contact info going forward. Received the comfy sack & ottoman & so far so good regarding the product is as expected. thank you for following up in a timely manner
blessings

The bean bag is huuuggge! Lots of room for an adult! The New York Red cover is soft and beautiful.
Will need space for this item but it is comfortable and worth having. Our adult son stretches out on it and falls asleep often in it. Our cat also enjoys it too 😄

We had a 6 foot comfy sack about 8 years ago that was wonderful. It was fluffy and light. Easy to move and very comfortable. I slept on it for a few years. We used to love to jump on it and sink in. It was like a cloud. We had to get rid of it when we moved into a smaller apt. Last year we moved again and bought a new comfy sack. This one is awful. They must have changed the formula. The foam they use now is very lumpy, heavy, hard, and gets too compacted. It is hard to fluff and very uncomfortable. If you jumped into it you would probably hurt yourself because it is so hard. You can feel the lumps through the cover. It’s such a disappointment.