Commonspirit Avis 

Hard to pin the poor care on a single department. Breast surgeons (oncology) - poor (or no) follow up. RMCC under the umbrella of Common Spirit - St Francis - careless care. If you care about your loved ones, go somewhere else.

Fortunately, I do not use their app anymore because it did not function properly. I am trying to get things straightened out with my billing, but it took me days to get a call back when they promised next day. It was also very confusing as I didn’t know what they did for my health needs. I think they’re billing department screwed up because now they’re billing me for something back in December 2025 and then they sent me a $10 check for an over billing. If I could’ve given him less than a one star I would have. I don’t know how they stay in business. I’m very disappointed in their lack of service.

I have a wonderful caregiver and this review is in no reflection of her 5 star quality of care. My complaint is with Commonspirit’s scheduling and billing. Had to call twice to get a single CT scan appt. actually canceled. I did not reschedule due to scheduling with a different facility though I have notice of a new appt. that I will again attempt to cancel. Now on billing. Since March 2025 my insurance has denied part of single a claim at least 7 times. Each time Commonspirit changed the billing code and resubmitted the claim. I had paid the total less the denied portion. Finally, Oct 2026, they got the billing code correct BUT are double billing me for the entire amount again including the $9.83 that was finally approved by my insurance. Would have given 0 star if it wasn’t for my very competent caregiver.

My Husband We Oct. 16 2026 And Had the worst Experience Ever, The ER Nurse Tried 3 Times To Put A Folly Cather In And Gave Up, They Kept Him Over Night And Didn’t Give Him His Blood Pressure Meds. We Waited For 6 Hours For a Urologist To Come But No One Ever Showed Up, So We Ask To Leave And They Threw Us Out Like A Piece Of Garbage, We will Never Go Back To Any Common Spirit Facility Again Ever!!!

I went to their imaging department for an xray, they were quick to bill the insurance but a week later I am still waiting for the xray to be read. You get an xray for a suspected fracture, waiting for a week for it to be read is totally unacceptable.

I'm with Virginia Mason, or was previously. I have no idea honestly, since CommonSpirit acquired it, doing anything is an endless cycle of redundancy and dead ends.

Virginia Mason actually worked with us. When an unexpected higher bill came through we were given a discount of 10% if we paid in full. This is no longer the case with Common Spirit. And what happened to the “no surprises “ billing? Yeah. Out the window. All of sudden extra charges for labs that I hadn’t seen before this switch. Unacceptable. Virginia Mason 5 stars. Common Spirit. Negative 1000 stars. Do better!

I saw Dr. Mahoney at CommonSpirit in Golden, Colorado on 5/29/26. He appeared to be jacked up on something (sniffing and rubbing his nose and acting hyperactively). He rattled off details of my health history from a computer and talked incessantly about topics I did not bring up (e.g., personal details about his family taking testosterone and info about other patients), did not listen (e.g., dropped the ball on a requested test). I gave negative feedback when I received a survey from CommonSpirit. Then I received a bill with an extra charge. I complained and CommonSpirit wrote a letter stating the charge was for 1) A topic not discussed (insomnia); 2) a topic Dr. Mahoney made an issue when it wasn't and has never been and is related to my family and ethnic background (being underweight); 3) A topic I brought up in regards to bloodwork (cholesterol); and 4) A topic that reasonably falls under an older woman's wellness exam (HRT to mitigate bone loss). CommonSpirit is continuing to fight me. I feel they were paid plenty for this disastrous appointment by my insurance company.
I spoke with an attorney who said the letter appears to confirm discriminatory behavior as they are charging extra for my being underweight (which has never been a concern or topic I have ever brought up as I've maintained a consistent weight for decades) and punishing me for being in menopause and merely wanting to avoid bone loss/osteoporosis.
I reported this to the Department of Regulatory Agencies (DORA) in Colorado and am told Dr. Mahoney's behavior isn't a violation, however, DORA accepted my complaint and never followed up with me or allowed me to provide evidence. I have no doubt CommonSpirit made false statements just as they did in their letter dated 6/30/2026 (attached). I am not paying an additional $165 under the circumstances and will keep fighting this until it is resolved in my favor.

I was terribly sick on October 10, 2025 and was with my family near Breckenridge, CO. After being violently ill all night I was able to keep things down and tackle the hour drive to the Common Spirit Emergency Room. My care was okay considering I was violently sick, butI was discharged several hours later and was told to get to lower elevation which we did immediately. After returning to my home on Maui in Oct 2025 I submitted my Bill from Common Spirit to Kaiser Hawaii. That was ten months ago. In the meantime Common Spirit sent me bills within days, so rather then risk an issue with a collections company began making monthly payments to Common Spirit on this $4000 bill. Simultaneously I spoke with several Common Spirit Representatives and after 3-4 months stopped making payments because they seemed NOT interested in helping me resolve the payment of this bill with my insurance company. In May/June I spoke to a wonderful Kaiser Billing person who took it upon herself to dog this "Company" and so began my journey of 3 months so far in figuring out what was going on with Common Spirit reimbursement. My Kaiser representative learned that the Common Spirit medical billing systems is totally screwed up and this means everyone!!!! Each person I had spoken to in Billing seemed as if they would help me, but then each time I heard back from the Kaiser person we would learn that excuses were the currency of Common Spirit. They have all my contact information and yet for some unknown reason they sent the bill for Kaiser to the wrong address TWICE. Like this is a basic task isn't it? Then Common Spirit said they had the WRONG PHONE NUMBER OF KAISER billing. As of end of July my fantastic Kaiser Billing Rep has been told Common Spirit will be paying me "soon". So you understand the level of incompetence for my Emergency Room visit. My co-pay to Kaiser is $125. - yes only a bit over $100, however I have given Common Spirit over $1000 to $1200 out of my pocket (plus they are now being paid by Kaiser another $2000 to $3000) and now guess what? I'm now waiting for Common Spirit to reimburse me. Do you think they will ? Do you wonder if they even know my contact number? I've spoken to them 4-5 times, paid over $!500 and even was told Kaiser has been paid by Common Spirit yet my money is lost? If they can't get my bill corrected would you trust them with your life? I'm certain this company hires qualified medical staff but the level of incompetence is beyond belief. DO NOT EVER PAY A BILL TO THIS COMPANY THEY WILL SLOW WALK THIS THE WHOLE TIME.

This company is suppose to link all my medical dealing with my provider but some of the most important doctors are missing. To say that this is an unreliable app is a understatement. The only good that has come is my learning the hard way not to rely on technology and once again take charge of my own medical appts and test results, which I will be requesting in paper from here on out!

I just paid the same bill for a second time- there’s nothing good about this portal, from billing to user interface.

This portal is a major step backward. It repeatedly labels healthcare items as “overdue” even when they have already been completed. For example, it says my bloodwork is overdue even though I had it done in June, and it lists an eye exam as overdue even though I recently had one. There is no apparent way for me to report that these services were completed, correct the information, or dismiss irrelevant reminders.

It also automatically populated a podiatry exam as overdue simply because I have'nt had my toenails trimmed, even though I have never been told that I need a separate podiatry examination for that service. I am very capable or maintaining my own nails, and I don't have foot problems! The portal presents all of these items as though I have neglected necessary medical care, without providing any explanation of why they were added, or whether they are actually recommended by my doctor.

This is not just visually annoying. Incorrect “overdue” warnings make it difficult to tell which healthcare tasks genuinely require attention. When a medical portal displays inaccurate information that patients cannot correct, it creates unnecessary confusion, and undermines confidence in the rest of the record. I saw my Dr 6 weeks ago- nothings changed.

Patients should be able to mark outside services as completed, submit the date and provider, dismiss reminders that do not apply, and clearly distinguish between a general automated recommendation and something specifically ordered by their doctor. Completed CommonSpirit lab work should certainly update correctly within CommonSpirit’s own system.

A patient portal is supposed to help people manage their healthcare. This one creates clutter, frustration, and unnecessary concern by presenting questionable or outdated information as fact while giving the patient no meaningful control over it. CommonSpirit needs to fix the data synchronization, explain the source of these reminders, and give patients a practical way to correct inaccurate information.

OMG Common spirit just ruined the health care in my area. I can no longer reach any clinic or my doctor. If we die waiting on hold how will the make any money...what a joke.

I wish there was a MINUS 100 stars rating!

Major problems with Virginia Mason Seattle transition. Email with lots of "apologies" for ineptness (see below my response), but NO SOLUTIONS!

My response:
Your inept and insincere and voluminous "apologies" for failing to provide a seamless experience for the EMR change and the MAJOR impacts the THOUSANDS of individuals forced to deal with due to your failure..

IS NOT ENOUGH!

Apparently your correction is for all those impacted to spend HOURS ON HOLD OR TRYING TO REACH CUSTOMER SERVICE as detailed in your message...

REALLY.....you lack of expertise and ineptness just relates to the normal user having to SPEND HOURS of time and FRUSTRATION to correct your lack of exprerience, knowledge or basically placing PROFIT over PERFORMANCE

NOT ACCEPTABLE!
NOT ACCEPTABLE!
NOT ACCEPTABLE!'NOT ACCEPTABLE!'NOT ACCEPTABLE!

Come up with a new plan where individuals having to CORRECT your MISTAKES and INEPTNESS can schedule a time where a KNOWLEDGEABLE person can contact them, correct the problem and move on!

Get your act together!

Deb Dunithan

On 2026-06-05 3:03 pm, Virginia Mason Franciscan Health wrote:

Virginia Mason Medical Center Patients

View in browser [1]

Dear Virginia Mason Medical Center Patients,

I am writing to offer our sincere apology.

Recently, we introduced a new patient portal and mobile app. While we
believed this would make it easier for you to manage your care online,
we recognize that the introduction of these tools did not go as
smoothly as planned, and we fell short of the high standards you
expect and deserve.

We understand that these challenges have caused various degrees of
disruption. For those who experienced frustration and inconvenience,
or challenges to care access, we are profoundly sorry. We deeply
regret the negative impact this has had for you.

Please know that we are listening closely to your feedback and are
working tirelessly to resolve every issue as quickly as possible. Your
experience and well-being are at the heart of all we do.

Our care teams remain fully dedicated to your well-being and are here
to ensure all your healthcare needs are met with the compassion and
quality you expect from us.

If you continue to experience challenges with the new patient portal
or mobile app, please don't hesitate to contact us. We're experiencing
high call volumes and longer on-hold wait times than usual, but we
want to hear from you. We appreciate your patience during this time.

* For portal or mobile app technical issues: Call (206) 479-5714,
Option 1
* For scheduling support: Call (206) 479-5714, Option 2 or 3
* For general IT help desk support: Call (844) 528-8383
* For a patient clinical concern/complaint: Call (877) 426-4701

We deeply value the trust you place in us as your healthcare partner.
We are committed to transparency as we work through these issues, and
our focus remains firmly on delivering the high-quality, compassionate
care you expect and deserve.

I am a patient with Virginia Mason, in Seattle WA. They recently decided to drop their own (perfectly good) patient portal, and switch to commonspirit. There was at least a full month of 'preparation' behind the scenes before the cutover, which happened in early May. Since then, I have been unable to login to the new portal, after multiple calls to their 'support' team, so I am effectively unable to monitor critical health records. Virginia Mason help calls also result in 30-60 minutes of wait time, due to the commonspirit issues. This is a complete disaster, and I can only pray that all of my 20 year history at Virginia Mason somehow survives this transition. UNBELIEVABLE

If we could rate ZERO, this would be our official rating.
The service has been horrible. Instead of taking ownership of the chaos caused by the transition from Virginia Mason’s portal to CommonSpirit Health, the blame is repeatedly pushed back onto VM rather than addressing the failures within your own system.
Calling this a “seamless” transfer of records is embarrassing. Scheduling is chaotic, calls are frequently disconnected, records and appointments are missing, and patients are repeatedly forced to verify codes every single time they log off due to software issues. Even your own customer service representatives cannot properly resolve issues or navigate the system.
From the outside, the organization continues to overpromise while underdelivering. Do not market this as seamless, accurate, or problem-free when the reality for patients has been frustration, inefficiency, confusion, and wasted time.
If you are forcing hospitals and clinics into your systems after acquisition, then invest in properly fixing the software and training internal staff to assist patients instead of constantly redirecting problems back to Virginia Mason. Patients should not be paying the price for a failed transition.

St. Joseph Health Regional Hospital in Bryan, TX (CommonSpirit) was a frustrating experience from start to finish.

At intake, we asked about the ER copay and were told it was covered. Then, we got a $500 bill. Later, when we disputed the bill, the hospital acknowledged that they might have made a mistake during intake and that we were misled, but they still refused to waive the copay.

What makes this worse is that there was essentially no medical exam. My son said he had a sore throat and needed a doctor’s note for school. There was no examination and no tests to our knowledge, and he was simply given the note. Yet the visit was billed at $993 total with a $500 copay.

We are not refusing to pay for legitimate care. We are objecting to being charged an ER level bill and a $500 copay for what amounted to a brief conversation and a note, especially after being given incorrect information at check in and then being told we still have to pay anyway. This feels unfair and shows a lack of accountability.