The Business Review with Amanda Law was handled with humour, professionalism and informative. Amanda explained things clearly and made it easy to understand. She explained the process and followed up... Voir plus
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Lisez les avis des autres
Had a Teams meeting with Amanda Law and I can’t thank her enough for taking the time to explain everything I needed to know to help us make the best use of our account. She was a very clear, patient,... Voir plus
L'entreprise a répondu
They place unreasonable requirements and hurdles on to very small companies with no differentiation as to size or turnover. The rejections are constant and regular and by the time you have satisfied... Voir plus
L'entreprise a répondu
If I was commenting on my experience with Iris Lorking it would be 5*, she has kept her word and contacted me when she has promised. She has listened to the issues I have had with getting verified... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Tens of thousands of buyers relying on the Constructionline platform to identify construction suppliers. Buyers use our platform to quickly find suppliers that will enable them to complete a whole range of projects. We validate all of our members, providing those buyers with a pool of high quality suppliers that they can confidently engage with.
Coordonnées de contact
MidPoint, RG21 7PP, Basingstoke, Royaume-Uni
- www.constructionline.co.uk
4,2
Bien
631 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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The Business Review with Amanda Law was…
The Business Review with Amanda Law was handled with humour, professionalism and informative. Amanda explained things clearly and made it easy to understand. She explained the process and followed up the meeting with more information and agreed action points. I truly believe with what we now know, it can only help the business.
16 avril 2026
Avis spontané
Unfortunately very frustrating
Unfortunately very frustrating, issues from the start, took 6 weeks for them to sort out our price banding, as the automated system would not correctly verify our financial accounts. Then the significant delays for verification of submitted sections takes far longer that 10 working days. Excluding the bank holidays currently on working day 16 and still waiting, generally told there is a backlog. Further protracted when you need to submit further evidence and then re-submit again. Wish we did not have to use this provider, but our client stipulates that we do.
15 avril 2026
Avis spontané
Réponse : Constructionline
Hello Georgina,
Thank you for taking the time to leave your feedback. We’re sorry to hear about the frustration you’ve experienced.
We are aware that you raised a complaint regarding your fee banding in February, which was reviewed, resolved and closed within five days of being opened. We appreciate you working with us during that time.
We also recognise that verification turnaround times are currently longer than we would like and this is not the level of service we expect to provide. Please be assured that we are working internally to reduce the queue and improve response times.
If you would like us to review your account again or discuss your concerns in more detail, you can contact us directly at complaints@onceforall.com.
Feedback like this helps us identify where improvements are needed.
They place unreasonable requirements on small companies and are seriously inefficient in replying to help…
They place unreasonable requirements and hurdles on to very small companies with no differentiation as to size or turnover. The rejections are constant and regular and by the time you have satisfied one, aniother goes out of date and they reject you again.
Seriously, they have no care for the people that pay their fees and also have a chat help desk that takes an hour to enter as such a long queue
15 avril 2026
Avis spontané
Réponse : Constructionline
Hello George,
Thank you for sharing your experience, We are genuinely sorry for the frustration this has caused. We know how important clear communication and timely responses are, and it’s disappointing to hear we didn’t meet that expectation here.
We would really like the opportunity to understand what happened in your case and see how we can put things right.
If you’re happy to, please reach out to us directly at Complaints@onceforall.com with a few details, and we’ll make sure this is reviewed properly.
Thank you again for taking the time to leave feedback, It helps us improve and better support our customers.
Réponse : Constructionline
Hello Michael,
We are happy to hear you have had such a positive experience and really appreciate you taking the time to leave us a review!
We hope that in the future we’ll be able to provide a similarly excellent experience.
Quick to take your money - Always move the goalposts
We have used Constructionline (due to client requests) since 2012. Every year the price goes up substantially. First year 2012 £108.00 - this year 2026 £2,529.00. We still have to fill out PPQ's for new jobs and we are a small - medium company. This year has been so painful with so many rejections and then taking certification off us which then leads to losing clients. I bet we would be audited faster if we paid AFTER the audit. They take your money and then just throw in more goal post moves which affects your accreditation. I am so frustrated with this company every single month there is something they are not happy with. The online chat does not start till 10am and then you are 44th in line or no one answers the phone. I have no problems with CHAS or PQS when audited - only this company
14 avril 2026
Avis spontané
Réponse : Constructionline
Hello Ruth,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate you being open about the frustrations you’ve encountered.
We understand how important consistency and clear communication are, particularly where accreditation status can impact client relationships. We would really like the opportunity to review your account in detail and address the concerns you’ve raised around assessment feedback, turnaround times and support access.
To allow us to do this properly, please contact us directly at complaints@onceforall.com, or alternatively you can reach out to your Customer Success Manager via this email - customersuccess@onceforall.com, they will be able to review your account and support you further.
Your feedback is important to us and helps us identify where improvements are needed.
Would give zero stars if possible.
Would give zero stars if possible.
We have been with Constructionline for years due to customers insisting on it.
Otherwise we wouldn't bother.
Every year it's more of a tick box exercise.
The days of assessors using commonsense as they have industry experience seem to have gone and its now an endless paper chase with Constructionline / Once For All taking over 10 working days to assess a submission - rejecting a policy over the position of the MD being missing ..then taking over 12 working days to re-assess.
If you can avoid it please do.
10 avril 2026
Avis spontané
Réponse : Constructionline
Hello Jan,
Thank you for sharing your experience. We are genuinely sorry for the frustration this has caused. We know how important clear communication and timely responses are, and it’s disappointing to hear that we didn’t meet that expectation on this occasion.
We are aware that verification turnaround times are currently longer than we would like and this is not the level of customer service we expect to provide. Please be assured that we are working internally to reduce the queue and improve response times.
We would really appreciate the opportunity to understand what happened in your case and see how we can put things right. If you’re happy to do so, please contact us directly at complaints@onceforall.com with a few details, and we’ll ensure this is reviewed properly.
Thank you again for taking the time to leave your feedback, it helps us to improve and better support our customers.
Fantastic business review
Fantastic business review, very professional and to the point
13 avril 2026
Avis spontané
Réponse : Constructionline
Hi there,
Thank you for leaving us a review! Your feedback is really important and helps us improve our service for everyone.
What went right
What went right. Months of uploading policies waiting in phone ques to have items previously accepted turned down to request more info about not much. Even policies about policies to be told we're actually a different category of company and should be given this prestige and useless reward months ago. Great addition to the supply chain.. cheers. Driving up costs for all
11 mars 2026
Avis spontané
Réponse : Constructionline
Hello Nigel,
Thank you for sharing your experience, We are genuinely sorry for the frustration this has caused. We know how important clear communication and timely responses are, and it’s disappointing to hear we didn’t meet that expectation here.
We would really like the opportunity to understand what happened in your case and see how we can put things right.
If you’re happy to, please reach out to us directly at Complaints@onceforall.com with a few details, and we’ll make sure this is reviewed properly.
Thank you again for taking the time to leave feedback, It helps us improve and better support our customers.
Business review
Amanda Law gave me a comprehensive overview of Once for All and Constructionline
It was very informative and helpful.
10 avril 2026
Avis spontané
Réponse : Constructionline
Hi James,
Thank you for leaving us a review. We are happy to hear that you had a great experience with Amanda! Your feedback is really important and helps us improve our service for everyone.
Company review session
Charlie was really helpful and professional throughout the company review session. I now have a good understanding of market place section and the benefits of using this effectively. She also gave a great overview of the whole system which was really beneficial
9 avril 2026
Avis spontané
Réponse : Constructionline
Hello Shaun,
We are happy to hear you have had such a positive experience with Charlie and really appreciate you taking the time to leave us a review.
We hope that in the future we’ll be able to provide a similarly excellent experience.
Ignoring my complaint
Ignoring my complaint, and taking Direct Debit without warning.
Even though it is blatantly obvious that I have not been on the website for months, or updated any of our policies and thus am no longer certified, Constructionline still chose to take the Direct Debit, and are not upholding my complaint that I did not receive any email reminders about it. What good would it be to me to ignore them? If I had known there was a DD mandate in place I would have cancelled it, and been grateful for the reminders.
What help is this organisation to a small business when they WILL NOT listen , and take around £1,500.00 for absolutely nothing. £ 1,500.00!!! Is this about help or money making?
25 mars 2026
Avis spontané
Réponse : Constructionline
Hello Jenny,
Thank you for sharing your experience. We are genuinely sorry for the frustration this has caused. We know how important clear communication and timely responses are, and it’s disappointing to hear we didn’t meet that expectation here.
We would really like the opportunity to understand what happened in your case and see how we can put things right.
We can see that you have already been in contact with our complaints team, however if you’re happy to, please reach out to us directly at Complaints@onceforall.com with additional details, and we’ll make sure this is reviewed properly.
Thank you again for taking the time to leave feedback, It helps us improve and better support our customers.
Great help and professionalism
Amanda was the ultimate knowledge of the Constructionline platform if their is anything you don't know or understand Amanda will navigate you through this. Copeland have used Constructionline for many years and never had this professionalism showed :-) thank you again Amanda for all your help
27 mars 2026
Avis spontané
Réponse : Constructionline
Hello Alan,
We are happy to hear you have had such a positive experience with Amanda and really appreciate you taking the time to leave us a review.
We hope that in the future we’ll be able to provide a similarly excellent experience.
Had a Teams meeting with Amanda Law and…
Had a Teams meeting with Amanda Law and I can’t thank her enough for taking the time to explain everything I needed to know to help us make the best use of our account. She was a very clear, patient, supportive and knowledgeable Customer Success Manager.
25 mars 2026
Avis spontané
Réponse : Constructionline
Hello Diane,
Thanks for sharing your experience with Amanda Law! We are glad to hear you have had such a positive experience.
Our teams work hard to provide the best service for our customers. Your feedback is really important and helps us improve our service for everyone.
Less than 1 star
over the last number of months the service is going down hill, weeks to get simply documents approved when i spoke to someone they did not help but purely pointed me in the directions of the terms and conditions such a lack of customer care then the costs increasing so the value is decreasing, almost impossible to actually talk to someone 10am start!!! thought this was a construction platform.
Then there's the rejection of evidence that does meet the requirement, or the inability to open certain formats.
honestly I wish we had never started using the system 7+ years ago and we are seriously considering alternative's.
my advice to anyone thinking about using them is dont!!!!!
26 mars 2026
Avis spontané
Réponse : Constructionline
Hello Mark,
Thank you for sharing your experience, We are genuinely sorry for the frustration this has caused. We know how important clear communication and timely responses are, and it’s disappointing to hear we didn’t meet that expectation here.
We would really like the opportunity to understand what happened in your case and see how we can put things right.
If you’re happy to, please reach out to us directly at Complaints@onceforall.com with a few details, and we’ll make sure this is reviewed properly.
Thank you again for taking the time to leave feedback, It helps us improve and better support our customers.
I recently had a business review…
I recently had a business review delivered by Amada Law, which was extremely well presented. The session was very insightful and highlighted real opportunities for business growth, should I choose to pursue them. I was particularly impressed by the range of contacts and tender opportunities available through the portal, showing that it offers far more value than simply serving as an accreditation tool.
20 mars 2026
Avis spontané
Réponse : Constructionline
Hello there,
We are happy to hear you have had such a positive experience with Amanda Law and really appreciate you taking the time to leave us a review!
We hope that in the future we’ll be able to provide a similarly excellent experience.
Very informative, and presented well.
Amanda was extremely helpful, taking time to go through each of the sites capabilities whilst offering continuous reassurance and assistance. It will be of great use to us here at HAZ Metal UK, Thank you Amanda.
20 mars 2026
Avis spontané
Réponse : Constructionline
Hello Ross,
We are happy to hear you have had such a positive experience with Amanda and really appreciate you taking the time to leave us a review.
We hope that in the future we’ll be able to provide a similarly excellent experience.
Emily Boxall was exceptionally helpful
Emily Boxall was exceptionally helpful and patient today. Her support significantly reduced my stress and clarified the process.
19 mars 2026
Avis spontané
Réponse : Constructionline
Hello there,
We are happy to hear you have had such a positive experience with Emily, and really appreciate you taking the time to leave us a review.
We hope that in the future we’ll be able to provide a similarly excellent experience.
great personal meeting today with…
great personal meeting today with constructionline rep that took time and explained the system to me
19 mars 2026
Avis spontané
Réponse : Constructionline
Hi Stephen,
We are glad to hear you have had such a positive experience. Thank you for leaving us a review.
Constructionline Silver
Having had a Teams Call with Kristal relating to our Constructionline Account and the Features of Marketplace, Company Profile, Work Categories and Areas of Operation.
I cannot thank her enough for the time she took to explain everything in great detail. It was a very worthwhile call.
5 mars 2026
Avis spontané
Réponse : Constructionline
Hello John,
Thanks for sharing your experience with us. We are glad to hear you have had such a positive experience with Kristal!
Our teams work hard to provide the best service for our customers so we'll be sure to pass on your feedback.
I've been with Constructionline for…
I've been with Constructionline for years Silver accreditation. My invoice went up from £180.00p in 2020 to £622.80p in 2025 & now £958.80 in 2026. Based on that (but not just that) I ended the relationship & tbh it's a relief - no more filling in questionnaires with questions of little relevance again & again & again, only to be rejected again & again. Truly a painful gut wrenching experience year on year, that I had the pleasure of paying for. Not anymore.
18 mars 2026
Avis spontané
Réponse : Constructionline
Hello Donald,
Thank you for sharing your experience. We’re genuinely sorry for the frustration this has caused. We’re sorry to hear how the increasing costs and repeated assessment process have impacted your experience over the years, and we understand how discouraging that must have felt.
We’d really appreciate the opportunity to look into what happened and see how we can put things right.
If you’re happy to, please contact us directly at Complaints@onceforall.com with a few details, and we’ll make sure your concerns are properly reviewed.
Thank you again for taking the time to leave feedback. It helps us improve and better support our customers.
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