Contact Coffee Co Avis 

170
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

All good. Longstanding customer but never ordered directly before, usually paid extortionate NAAFI fees for the pleasure. Bought 3 boxes of RED ON and they're the top job as always. Courier deliv... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

Nothing special. After reading all the reviews "on their website" I was hyped to get good quality coffee. Ordered every single type, didn't like any of them, coffee seemed relatively low quality, simi... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great company with great products. I took a box of Contact Coffee battle bags to a fitness competition a few weeks ago and ended up with my team mates queuing at my door every morning for another! Def... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Well look this is a mega product in practical terms, also though we looked at the people behind the brews and bags. There is a sincere will to deliver the coffee people love in a way you can acc... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Boutique de café
  2. Magasin de matériel de camping
  3. Magasin de café
  4. Café à emporter
  5. Grossiste en café
  6. Magasin de vêtements et d'articles de plein air

Écrit par l'entreprise

The story begins with two serving Royal Marines frustrations of drinking poor freeze dried substandard instant coffee during operations and exercises around the world. Our mantra of “Quick Coffee” drives us to seek ways of brewing the best fresh coffee with minimal equipment and in the shortest amount of time in any environment.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

170 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

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4,6

Tous les avis

(170)

23 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Contact Coffee

Fantastic company to deal with, bonus it’s run by veterans, keep up the good work guys 👍🏴󠁧󠁢󠁳󠁣󠁴󠁿

23 mars 2023
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Réponse de Contact Coffee Co

Thanks for the review. We appreciate it

Noté 5 sur 5 étoiles

Coffee newbie!

I’m new to coffee and to me, they all tasted pretty much the same. I ordered a few small bags from Contact Coffee after a strong recommendation ; by the way, great customer service when I couldn’t decide and got in touch!
They vary on strength and taste so I was intrigued when they arrived and tried them all over a few days.
Wow! Top rate coffee, lovely flavours and cheaper than my previous brand.
I later found out that I’m supporting a Veteran Owned business too - fantastic.
Great coffee, great service - you won’t be disappointed and I would thoroughly recommend!

17 mars 2023
Avis spontané
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Réponse de Contact Coffee Co

Hello thank you for the 5 star review. We appreciate the feedback. Great to hear you received great customer service support when deciding which coffee to choose. Enjoy!

Noté 5 sur 5 étoiles

Great from the start

I would like to think I was one of CCCo's first customers and something that has shone through since their early days was the fact you could truly see that they cared. Not just about their products, which are fantastic, but about their community. They fact that this attention to detail has only gotten better as they have grown is the sign of a fantastic company trying to do great things.

14 mars 2023
Avis spontané
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Réponse de Contact Coffee Co

Thanks for the 5 star review Harry and thank you for your commitment and custom. We really appreciate it.

Noté 5 sur 5 étoiles

First class products

First class products, the best on the market. Owner is very personable, it really makes a difference.

6 mars 2023
Avis spontané
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Réponse de Contact Coffee Co

Thank you for the 5 star review Robert. Great to hear you have had a good experience with us.

Noté 5 sur 5 étoiles

Great product

Great product, reasonably priced we also love the merch. Customer services was also quick to respond and resolve.

We both love this company and the coffee!

14 mars 2023
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Réponse de Contact Coffee Co

Thanks for the 5 star review! Glad you are enjoying our products and customer service.

Noté 5 sur 5 étoiles

Fantastic service

Fantastic service. Posted extremely quickly. Can't fault them

24 février 2023
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Réponse de Contact Coffee Co

Thank you for the 5 star review Judy. Great to hear you have had a great shopping experience. Enjoy the coffee!

Noté 5 sur 5 étoiles

I love strong coffee , I found it here.

I love strong coffee, I drink most of my brews in the Field, the product of choice for me is the "Red On" I use the bags with a little Coffee mate.
I must say it's better than anything you find in any coffee shop. If you don't believe me try it yourself.

25 janvier 2023
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Réponse de Contact Coffee Co

Thanks for a 5 star review. Glad you are enjoying our Battle Bags in the field.

Noté 5 sur 5 étoiles

Awesome

I don't review too much but I have to give my input on these guys. Have ordered a couple of times now, and I am so glad I stumbled across them. Best coffee I've ever had, and their gear is a nice addition to my morning routines of caffeine and phys before work.

4 février 2023
Avis spontané
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Réponse de Contact Coffee Co

Thank you for your review. Glad you are enjoying our coffee and products

Noté 5 sur 5 étoiles

So impressed with this coffee!

So impressed with this coffee, from the quality of the brew itself to the zip-seal resealable packaging. Genuinely well thought out product.

1 février 2023
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Réponse de Contact Coffee Co

Thank you for the review. Glad you are enjoying the coffee and the packaging.

Noté 5 sur 5 étoiles

Easy to navigate website

Easy to navigate website, fast delivery as usual.

27 janvier 2023
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Réponse de Contact Coffee Co

Thanks for the review Graham. Thank you for your custom

Noté 4 sur 5 étoiles

Delivery seems slow after being…

Delivery seems slow after being notified that dispatch has been made
Quality of coffee is great

28 janvier 2023
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Réponse de Contact Coffee Co

Thank you for the review Elaine. Glad you are enjoying our coffee. Our delivery service is 48 hours with Yodel and your order was delivered within this time. If we opt for a faster service it would be a price increase and we like to keep our delivery prices reasonable. Your feedback has been noted and it will be discussed. Thank you

Noté 5 sur 5 étoiles

Delicious coffee on the go!

The coffee is absolutely brilliant! The coffee bags are amazing for on the go and up a hill! Really easy to make a good brew in bad weather conditions. The bags are super handy and easy to pack away with minimal mess.
It's so good to have a delicious coffee on a cold snowy mountain.
The customer service was also amazing super friendly!
Would highly recommend.

13 janvier 2023
Avis spontané
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Réponse de Contact Coffee Co

Thank you for the review Lucy. Glad you are enjoying the coffee bags! And I will pass on your compliments to the customer service team.

Noté 1 sur 5 étoiles

Avoid

Avoid. Any company that can't be honest and upfront about terms isn't worth doing business with. The cancel anytime coffee club isn't "anytime" there's a 3 month minimum which isn't in terms and conditions nor is it on any of the blurb or sales pages but hidden in an FAQ document elsewhere on the website. Utterly detest companies like this. The coffee all tastes the same. Ordered 1 of each grind. All taste the same. Often pictured with an Aeropress (great gadget btw) but contact coffee isn't properly ground for these. If you want a great tasting coffee from an honest coffee company I'd go to Coaltown.

Update on response: Ah still unable to take any accountability and insist on customer blaming.
Firstly the customer is always right in matters of taste and style. As discussed in our emails you have no enforceable contract agreement with me as your "customer service manager... lol" has already capitulated that your hidden minimum term is not in your terms and conditions of sale, and despite that you have proceeded in stealing more money from my account for a product and service I cancelled. There's no point in emailing you as you have zero interest in resolving my issue with you.

26 janvier 2023
Avis spontané
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Réponse de Contact Coffee Co

As discussed over email with yourself already - Our minimum term is clearly available for all customers to see and in the years we have been running the club you are the first customer to have an issue. The minimum term is stated in the FAQ's (on our club page it states for more information see FAQ's), it is also in the product description. Our club takes at least three months for us to get a profit and as a small business who have just come through tough times we think this is fair.

Not all of our 5 blends taste the same they have different origins and tasting notes if made correctly.

Shots Fired - Barzil/Ethiopia Djimma - A very smooth blend, great for espresso based drinks and cuts through milk very well. It offers a great body and strong chocolatey flavours with hints of nut.
Battle Prep - Brazil/Latin America - An intense blend, full bodied with a powerful liquorice and cocoa notes. Smokey with a dense syrupy body.
Blue Light - 100% Sumatran Arabica - Full bodied earthy flavours with spicy, chocolate notes in the finish. Velvety texture and persistent aftertaste.
Red On! - Speciality Indian Robusta - A single 100% speciality Robusta from Southwest India. A perfectly balanced clean coffee, high in caffeine with a sweet and subtle acidity.
After Hours - Brazil/Ethiopia/Robusta - An intense and complex blend with notes of roasted nut, dark coacoa and sweet cedar wood.

Our ground coffee blends are best used with a drip filter or cafetiere as stated on them. We recommend to buy beans and grind your own if using another method.

Thank you for your feedback and feel free to email us if you are still not satisfied with our response. Thank you for your custom.

Noté 5 sur 5 étoiles

Absolutely adore the Contact Coffee Co

Absolutely adore the Contact Coffee Co.

Their service is second to none and the staff always go above and beyond to help you.

The coffee itself… well let’s just say it’s a saviour on them sleepy days! I couldn’t recommend this brand enough, absolutely love their coffee. I especially love taking it on my adventures and camping along with the cutest little Contact Coffee camping cup!

18 janvier 2023
Avis spontané
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Réponse de Contact Coffee Co

Thank you for your feedback Kirby. Glad to hear you are happy with our coffee and the service we provide and that the staff looked after you.

We agree that our coffee is definitely a saviour on sleepy days!

Noté 5 sur 5 étoiles

Great Experience from Website to Cup ☕️

I've tried a few of their different blends and it's safe to say I'm now hooked. After Hours and Battle Prep are probably my favourite 2, but to be honest, of all the one's I've tried (including the decaf 👀) they all taste great!

Love the coffee, merch & supporting a good cause while I drink it 💙

10 janvier 2023
Avis spontané
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Réponse de Contact Coffee Co

Hi Lizzie, thank you for the feedback. Glad you are enjoying our blends. We also find it hard to choose our favourites. The decaf has been a huge hit with people too. Thank you

Noté 5 sur 5 étoiles

Great Coffee Great Service.

Great Coffee Great Service.

I have been drinking contact coffee for awhile now and they always deliver the goods.

From beans to battle bags they ensure you always have a good cup when outside regardless of the terrain or weather.

10 janvier 2023
Avis spontané
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Réponse de Contact Coffee Co

Thank you for your review Guy! Glad you are enjoying our coffee in different ways. The Battle Bags are perfect for the outdoors!

Noté 5 sur 5 étoiles

Great tasting coffee!!

Great tasting coffee! I ordered one normal and one decaf and they’re both great. Communication with staff was clear and friendly. I also got a camping cup which I love! Thanks so much guys!

10 janvier 2023
Avis spontané
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Réponse de Contact Coffee Co

Thank you for your review. Glad you had a good experience when ordering with us.

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