I have no idea why the NHS are using such an appalling firm. I have had 4 issues with both the Oxford branch and telephone staff this past year and I'm about to refer my complaints to the NHS as I do... Voir plus
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Lisez les avis des autres
i waited 3 months for an appointment about my chronic lower back pain to be told its all in my head and discharged after a 15 minute consultation. heartbroken and devastated don’t cut it please do not... Voir plus
Honestly could not be more greatful with the service I received today ! I had an appointment today with Philip and Jennifer and I cannot thank them enough! I was quite nervous and they was so comfort... Voir plus
If I could give 0 stars I would. No idea why the NHS would outsource physio to this dire and dangerous service. Came with extreme hypermobility in neck and CCI - gave me exercises that were inappropri... Voir plus
Coordonnées de contact
The Light Box, Quorum Park, Benton Lane, NE12 8EU, Newcastle upon Tyne, Royaume-Uni
- patientexperience@corahealth.co.uk
- www.corahealth.co.uk
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561 avis
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Absolutely appalling service
Absolutely appalling service. Was sent for a hip xray, even though I said my hip was ok, it was my back, i have spinal stenosis. Kept phoning up for the results, then after waiting 3 months they tried to send me across town for the results. I refused, I had a telephone call only to be told there is nothing wrong with my hip. The lead physio sent me 6 months hip exercises via the net when he didn't know if there was anything wrong with it. Not good. There were other things too.
11 mars 2026
Avis spontané
Réponse de Cora Health
Hi Pamela Whatmore,
Thank you for sharing your experience and we're sorry to hear about the issues you have experienced.
We'd really appreciate the opportunity to look into this for you further if you would be so kind as to email us the details to: feedback@corahealth.co.uk
We value all feedback as it helps us develop and improve our services and we thank you again for sharing your experience.
Thank you
Cora Health
Absolutely useless, an embarrassment to the NHS
Absolutely useless, they are an embarrassment to the NHS. they have stopped me getting treatment to my hand, because it was not bad enough. Now i had a referral from my gp after his assessment on a very bad trauma to my shoulder, 4 months ago, it took 6 weeks to have a telephone appointment, with a non medically qualified person, who then has offered a consultation face to face with another Cora unqualified person for another assessment in 2 weeks before i can possibly see a medical practitioner, if they allow it. I am in constant pain, and Cora clearly are an obstacle to treatment. its disgusting.
11 mars 2026
Avis spontané
Réponse de Cora Health
Hi misterlistergmail.com,
Thank you for sharing your experience and we're sorry to hear about how this has made you feel and that it has not been as you had expected.
We would really appreciate the opportunity to look into this further for you, if you would be so kind as to contact us via email at: feedback@corahealth.co.uk
Once we receive your email we can open an investigation into your concerns and communicate the outcome of this to you directly.
Thank you again for sharing your experience and we hope to work alongside you to improve this moving forward.
Kind regards,
Cora Health
Cora Health is a sham
Cora Health is a sham, fraudulent company who couldn't care less about providing health care to patients. I'd love to know how much they have charged the NHS for not providing any health care for me over the last 5 months. The boss's and NHS head who signed the contract with Cora should be in jail. I would say shame on you but these are words they don't care for or understand. Absolutely appalling company who destroyed our NHS physio service.
9 mars 2026
Avis spontané
Réponse de Cora Health
Hi H Douglass,
Thank you for taking the time to share your feedback and we're sorry to hear that this has not met your expectations.
We would appreciate the opportunity to look into this matter for you further if you would be so kind as to email us the details to: feedback@corahealth.co.uk
Once we receive your email we will investigate this matter and communicate the outcome directly to you.
Thank you again for sharing your experience, we take all feedback as opportunities to improve the services we deliver.
Kind Regards,
Cora Health
made me feel at ease.excellent service.
2 mars 2026
Avis spontané
Réponse de Cora Health
Hi Rosaria Thompson,
Thank you for taking the time to share your experience and we're happy to hear that your experience was so positive!
We'll get this feedback passed on to the correct team.
Thank you again,
Cora Health
This is a scam and a waste of time
This is a scam and a waste of time. Unqualified people trying to convince you they are doing physiotherapy. Sitting behind a computer and emailing people exercises is NOT physiotherapy. You are playing a game with people's health and extreme pain and you should be shut down.
5 mars 2026
Avis spontané
Réponse de Cora Health
Hi Martin & Helen Rosenberg,
Thank you for taking the time to share your experience and we're sorry to hear that you have not had a positive experience.
We'd really appreciate it if you could email us the details of your experience to: feedback@corahealth.co.uk so that we can look into this further for you and communicate directly with you regarding this.
Thank you again for providing your feedback,
Cora Health
This is the worst Healthcare experience…
This is the worst Healthcare experience that I have ever had anywhere in the world. I was referred by my GP for a simple knee treatment. I got three appointments. Each person said that they didn't do the treatment and referred me somewhere else. Total waste of time. I hope to never go there again. No wonder the NHS is in trouble. What a waste.
6 mars 2026
Avis spontané
Réponse de Cora Health
Hi SIM,
Thank you for taking the time to share your feedback with us.
We'd really appreciate the opportunity to look into this further for you, if you'd be so kind as to email us the details to: feedback@corahealth.co.uk
We can then look into your experience and communicate the outcome of this directly to you.
Thank you again for sharing your experience. We value all feedback and take these as opportunities to improve the services we provide.
Thank you
Cora Health
Appalling
Appalling. Basically a call centre and no coherent plan or treatment. I got a letter in March 26 written in Nov 2025! No management plan in it and no clue.
6 mars 2026
Avis spontané
Réponse de Cora Health
Hi Una London,
Thank you for taking the time to share your feedback. We're sorry to hear that there has been an issue and would like to look into this further for you.
Can we ask you to please email us the details to: feedback@corahealth.co.uk so that we can liaise with the appropriate teams and share the outcome of this directly with you?
Thank you again for sharing your experience, we value all feedback and appreciate you reaching out to us.
Thank you
Cora Health
No stars to give as this is a Quango…
No stars to give as this is a Quango company, clearly set up to gain money through the NHS system. With each so called telephone call, they charge the NHS money per patient. They text first, not a letter, and most patients would ignore that text. There is no qualified physiotherapist att to them. The GPs should know their setup and of the area the patient is in of any physiotherapist, which gives clear indication of malpractice. I have reported them.
3 mars 2026
Avis spontané
Réponse de Cora Health
Hi Caring,
Thank you for taking the time to reach out to us. We'd really appreciate the opportunity to look into your experience with us if you'd be so kind as to email us the details to: feedback@corahealth.co.uk
We can then review your experience and communicate the outcome to you directly.
We really appreciate feedback as this gives us the opportunity to improve our services.
Thank you
Cora Health
Worst physio I've ever seen
Worst physio I've ever seen. Basically told me his job was pointless and I just needed to do the exercises.
5 mars 2026
Avis spontané
Réponse de Cora Health
Hi RJ
Thank you for taking the time to share your feedback.
We'd really appreciate the opportunity to look into your experience further if you'd be so kind as to email us the details of your appointment to: feedback@corahealth.co.uk
We can then communicate the outcome of this directly to you.
Thank you again for sharing your experience
Cora Health
Worst service
Telephone consultation offered initially. Cancelled three times. My GP surgery cannot reach them to request a more prompt assessment. Eventually have an appointment with an "MSK Clinician" five weeks later who I later look up on the HCPC register. I cannot find them. Is this person merely a gatekeeper to privately provided NHS services? The appointment is awkward. The clinician clearly wanting to stick to a script/list of questions so ask to see a physiotherapist face to face. Another six week wait. Meanwhile I'm suffering.
25 février 2026
Avis spontané
Réponse de Cora Health
Good afternoon,
Thank you for taking the time to share your experience with us.
We'd really appreciate the opportunity to look into this further for you, if you would be so kind as to email us at: feedback@corahealth.co.uk with the details of your experience so far.
We can then communicate the outcome of our review with you directly.
Thank you again for sharing your feedback, we appreciate this as it gives us the opportunity to improve our service.
Kind regards,
Cora Health
Unprofessional!!!
Second time being referred to this shambles of a company.....SORT IT OUT!!!!
1 mars 2026
Avis spontané
Réponse de Cora Health
Hi Emma,
Thank you for taking the time to reach out to us.
We'd welcome the opportunity to explore your experience if you'd be so kind as to email us with your concerns at: feedback@corahealth.co.uk
Once we receive your concerns we can commence a review and communicate the outcome directly to you.
Thank you
Cora Health
Cora Clinic at Nelson Health Centre (SW20 8DA)
I am extremely disappointed with the service provided by Cora Clinic at the Nelson Health Centre. After waiting over a year for a GP referral for Plantar fasciitis (a condition I’ve suffered from for two years), my experience has been nothing but a waste of time.
Despite having a text and email confirmation for a consultant review and shockwave therapy on 26th February at 8:00 am, absolutely nothing took place. I was met by a physiotherapist who seemed to have no idea why I was there, stating the case needed 'further review' despite my previous appointments. It felt like a cynical 'tick-box' exercise designed to generate income from the NHS without providing actual care.
Cora is a new subcontractor, and the lack of accountability is glaring. Claiming NHS funds while wasting patient time and failing to deliver scheduled treatments is unacceptable. Managers need to address these inefficiencies immediately. I have little confidence that this will be acknowledged, but the system needs to change.
26 février 2026
Avis spontané
Réponse de Cora Health
Hi Yogi Yogi,
Thank you for taking the time to share your feedback about you recent experience and we're sorry to hear that this was not a positive one.
We'd appreciate the opportunity to look into this matter further for you if you'd be so kind as to email us at: feedback@corahealth.co.uk with the details of your appointment?
We can then share with you the outcome of this directly.
We value all feedback we receive and view these as opportunities to improve the service we provide.
Thank you
Cora Health
After leaving a bad review about…physio
After leaving a bad review about cancelling appointments in my last review got a appointment 4th of feb to book another appointment for 25 feb yet to be cancelled yet again as yet again the clinician isn’t well same excuse as the previous two times company isn’t fit for purpose I am I’m a lot of pain as I have been since around 19th November 25 would never want to deal with this company again what a absolute joke
25 février 2026
Avis spontané
Réponse de Cora Health
Hi, Phil.
Sorry to hear that you have had a further negative experience with our service. We remain committed to identifying and acting on opportunities for improvement including those related to patient feedback.
If you email us at feedback@corahealth.co.uk we can provide you with further information about our investigation into the issues that have affected your care.
Thank you,
Cora Health
Had to wait for months for a non existent appointment
Had to wait for months for an appointment. Then Harrow Cora health cancelled an hour before the appointment and said the earliest appointment was 4mths away. When i attended that, got there and was told they did not have it on the system and no one ws available to see me despite me having received text messages and emails about the appointment. I asked they book me another appointment, they said the only appointment they could book in two months time was a phone physio appointment. Did nothing to even try and diagnose what the problem was. Don't waste your time and effort on this organisation. Run by a bunch of charlatans who never actually attend appointments. A neighbour has had similar issues with their Wembley office.
2 février 2026
Avis spontané
Réponse de Cora Health
Hi T Patel,
We’re really sorry to hear that your experience was not a positive one.
We appreciate you taking the time to bring this to our attention and would like the opportunity to look into this further.
If you haven’t already done so, please consider sending us an email including all relevant details to feedback@corahealth.co.uk
We’ll undertake a thorough review and respond directly to you.
Thank you again for your feedback
Cora Health
I was called me an angry man to do an…
I was called me an angry man to do an assesment on me for my pshyotherapy
I have wide spread pain, fibryomyalgia and i have been failed by the system. The guy on the phone was so rude he demanded i tell him one specific point where my pain is. I told him it is all over. He kept repeating himself and was dismissive... he said if i cant tell him a specific point on my body where pain is then i musnt have pain at all??? And that i need to be referred if i cant give him an answer? Nasty man.
5 février 2026
Avis spontané
Réponse de Cora Health
Good afternoon Bambz Rose,
We're sorry to hear of this experience and would welcome the opportunity to look into this matter further for you. Could we please ask you to email us at: feedback@corahealth.co.uk with the details of your appointment?
Once we receive your email we will commence an investigation and communicate the outcome of this with you directly.
Thank you for taking the time to share your experience. All feedback is important to us and provides opportunities to improve our services.
Thank you again,
Cora Health
Unbelievably bad
Unbelievably bad! Ended up changing doctors to get an appointment at my local hospital not cora!
18 décembre 2025
Avis spontané
Réponse de Cora Health
Hi Alan,
Thank you for taking the time to provide your feedback and we're sorry to hear this.
We'd welcome the opportunity to look into your concerns for you if you'd be so kind as to email us at: feedback@corahealth.co.uk with the details of your experience.
After we receive your email we'll investigate your concerns and share the outcome of this with you directly.
We appreciate all feedback and view this as an opportunity to improve our service.
Thank you
Cora Health
Cora health are not fit for purpose
Cora health are not fit for purpose , patients in pain and desperate for help are fobbed off time after time.
I have been told ( on the telephone ) that I need to see the advanced practitioners but two months later and still haven’t heard anything, no plan, no appointment!
23 décembre 2025
Avis spontané
Réponse de Cora Health
Hi Diane,
We're sorry to hear about your experience and would welcome the opportunity to look into this matter more for you.
Can we ask you to please email us at: feedback@corahealth.co.uk with the details?
Once we receive your email we'll investigate this matter and communicate directly with you regarding this.
Thank you for taking the time to leave your feedback. All feedback is valued and helps us to improve our services.
Kind Regards,
Cora Health
I would like to add to my review left…
I would like to add to my review left on the 13th Feb l had a very good experience the medical staff were amazing but.... can the reception staff be given more training a smile cost nothing and the patient feels seen l watched the reception interact with patients, not one smile.
.
13 février 2026
Avis spontané
Réponse de Cora Health
Hi Lesley,
Thank you for sharing this feedback, we'll make sure it is shared with the appropriate people within the service.
Thank you again,
Cora Health
I'm so grateful
I have not been great for nearly a year and finally my Dr sent me for an x-ray nearly a year later.
I was prescribed painkillers and I didn't want them. I got referred to Brentford MSK clinic. Because of the first consultation, I was then referred to the Senior consultant and he was and has been so thorough. MRI for my hip and also the spine and an ultrasound for my feet. Dr Davinder called me today and gave me the results. The people doing the scans, the consultant Dr Davinder and his team have been great. I would also like to thank Gemma and Catherine at the call centre in Newcastle.
13 février 2026
Avis spontané
Réponse de Cora Health
Hi Lisa,
Thank you so much for taking the time to share your experience and we're glad that this was so positive!
We'll ensure to pass this feedback to the appropriate staff.
Thank you again,
Cora Health
Waste of my time and NHS MONEY
Waste of my time and NHS MONEY.
First appointment waited for 1 hour 50 minutes. The person who was supposed to see me didn't even turn up! Second time Deeply Disappointing. The person didn't seem to have any experience. Was very reluctant to look at my toes! didn't examine them!
Suggested I should take pain killers even after I'd stated that I am stage 3 kidney with single kidney.
Gave me 2 info print out which I'd already seen on line!
My appointment was 11 Feb 2026 at 11:10.
11 février 2026
Avis spontané
Réponse de Cora Health
Hi Love Rivers,
Thank you for taking the time to provide your feedback and we're sorry to hear this has been your experience.
We would welcome the opportunity to look into this matter more for you if you'd be so kind as to email us at: feedback@corahealth.co.uk with the details of your appointment.
When we receive your email we can investigate your concerns and communicate the outcome directly to you.
We appreciate all feedback and use this to support us in improving the service we provide.
Thank you
Cora Health
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