Core Legal Avis 

Vivi was my case Manager,

All communication was excellent, clear, and precise information and requests throughout my mortgage process. Guidance was given to complete all documentation; all timelines were clearly communicated.

Very good experience with Vivi and her team. Vivi was helpful and supportive throughout the process.
The only “issue” we had was at the beginning with the online interface as it’s not particularly user friendly if you have never used it before.
Once all the documentation was uploaded it was all straightforward and email correspondence was very efficient.

I recently dealt with Vivi on our remortgage. It all went through smoothly and on time. We had good, timely communication at all times. Very pleased with the service provided.

We recently completed a remortgage and, although the process took longer than expected, Core Legal — and especially Vivi Tzouda — were outstanding throughout. Our case was far from straightforward and ended up taking around five months for various reasons, but Vivi guided us through every stage with patience, clarity, and real professionalism. She was always there when we needed support and played a key role in getting everything over the line.
I fully recommend Core Legal and their excellent team.

— Martyn

I am very pleased with the high level of service. Vivi did a good job and made sure everything went smoothly. I hope to work with Core Legal again.
MSS

I worked witt Core Legal for my remortgage. Vivi was my case handler. Very profesional and quick to answer questions. She handled out case very prompt without delays. Highly recomend both company and Vivi.

Extremely poor and unprofessional experience.

I made repeated attempts to pay for their services, including visiting the office in person during business hours, but was unable to do so because no one from accounts was available. I was then promised bank details to make a transfer, which were never sent despite follow-ups.

Instead, I was asked to provide my full card details over the phone. I made it clear I was not comfortable with this and requested a proper payment method, but this was not accommodated.

Making it this difficult to pay a professional firm is unacceptable. The process felt disorganised, outdated and lacking basic professionalism. As a result, I chose not to proceed.

I had a great experience working with Vivi Tzouda. She was attentive, helpful, and highly diligent throughout the entire process. Communication was excellent — I was kept fully in the loop on progress at every stage, which made the whole experience far less stressful. Her professionalism and proactive approach gave me real confidence from start to finish. I wouldn’t hesitate to recommend her services

Remortgage completed swiftly recently. Great communication throughout the procedure. Hassle free and easy to follow steps. Vivi was really helpful at each step.

I recently worked with Vivi T., conveyancing assistant on my remortgage, and I couldn’t be more pleased with the service I received. From start to finish, the entire process was handled with professionalism, efficiency, and clear communication.

She took the time to explain each step in a way that was easy to understand, which made what can often be a stressful process feel straightforward and manageable. I was kept informed throughout, with prompt responses to any questions I had, no matter how small.

What really stood out was her attention to detail and commitment to ensuring everything was completed smoothly and on time. I always felt confident that my case was in good hands.

I would highly recommend their services to anyone looking for a reliable and knowledgeable solicitor, especially for remortgage matters. Thank you again for making the experience so seamless.

Great communication - everything was simple start to finish . Completed on selected date. My coordinator was Vizi 😁

Great service from Vivi Tzouda, who made the remortgage process super easier and we completed on time with no issues. Thank you :-)

I have very good experience with Core legal,they helped me with 2 of my properties,very easy communication ,they always doing their best job to help client,Vivi is highly recommended

Reliable, trustworthy and got our mortgage renewal/move sorted without issue. Big thank you to Vivi in particular.

We were very happy with the great service we received from Vivi at Core Legal. Thank you Vivi!

We worked with Vivi on our remortgage, she did an excellent job throughout. We were kept up to date as we processed through the journey and completed in good time.

Vivi was very supportive and organised. She contacted us regularly to ensure the process was smooth and quick. Would recommend core legal to anyone, thanks for everything

Vivi and the team at core legal were super efficient at processing my re-mortgage application with a very quick turnaround. Couldn't recommend enough!

I am extremely disappointed with the service I received. This has been one of the most distressing and frustrating experiences I have ever encountered.

Communication was consistently poor, with a significant lack of clear and timely information throughout the process. Matters progressed very slowly and appeared to be delayed until the very last possible moment, which created unnecessary complications. As a result, my entire chain was put at serious risk and made nearly impossible to manage.

The situation caused me considerable stress and anxiety, including a panic attack. Additionally, I found the customer service to be unprofessional, impolite, and at times arrogant.

Overall, the experience fell far below acceptable standards, and I cannot recommend their services.