My daughter was helping me sort out my classroom during the holidays and she spoke to a guy called Nathan? He kept asking for her LinkedIn... She's 13... Really creepy behaviour. Won't use.
L'entreprise a répondu
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Lisez les avis des autres
A big thank you to Benjamin Harris for his fantastic customer service. He made a real effort to keep me updated throughout the process, especially as my order was taking longer than I had hoped. Ben... Voir plus
Costcutter - Hoddesdon Under new management for a couple of months now and it's definitely rating 5 star reviews. Excellent choice of products, including Co-Op products. Prices to suit everybody... Voir plus
We had issues with an item that had been delivered elsewhere - Abi Hart dealt with our query with efficiency, keeping us updated through the investigation and remedy. Excellent service - thank you A... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Vendeur de meubles en gros
- Magasin d'équipement et de meubles pour bars et restaurants
- Magasin de fournitures scolaires et matériel pédagogique pour enseignants
- Fournisseur de matériel de bureau
- Magasin de meubles de bureau
- Magasin d'ameublement d'extérieur
Écrit par l'entreprise
At Cost Cutters UK, we understand that the quality of the learning and working environment goes hand in hand with performance and well-being. With over 30 years in the industry, we not only supply furniture. Instead, we provide knowledge and expertise through our all-round project-managed solutions that maximise the potential of your budget.
Coordonnées de contact
Seated Furniture Ltd, Unit 2, Crompton Court, WS7 3GG, Burntwood, Royaume-Uni
- 03333443370
- Customerservices@costcuttersuk.com
- www.costcuttersuk.com
3,8
Bien
170 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 35 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great customer service
Great customer service. Great furniture. Only reason not a score of 5 is that it wasn't delivered on the day we agreed but this was immediately resolved and the furniture was delivered on the next agreed date.
25 février 2026
Réponse de Cost Cutters UK
Hi Julie,
Thank you so much for the positive review, we really appreciate it!
Staff were helpful
Staff were always on hand to help. One parcel went AWOL but they chased up a replacement and never dallied. The equipment which was for SEN children was assembled straightforwardly with no difficulty and is sturdy.
23 février 2026
Avis spontané
Réponse de Cost Cutters UK
Hi Joseph, thank you for the review!
We really appreciate the 5 star review and we are glad to hear that our staff were able to sort this out for you quickly and efficiently.
Quick and easy ordering and delivery
13 janvier 2026
Avis spontané
Réponse de Cost Cutters UK
Thank you for your review!
We are glad to hear that ordering with us and the delivery was a quick process. We really appreciate the positive review.
Absolutely fantastic service
Absolutely fantastic service. Great prices and such quality furniture. I bought early years furniture for my preschool and it looks amazing!!! Great customer service and nothing too much trouble.
29 janvier 2026
Avis spontané
Réponse de Cost Cutters UK
Hi Lisa, thank you for your review!
We are so glad to hear you had a great experience with us and that you received fantastic service. We really appreciate the positive review.
Great product customer service non existent
Great product but trying to return an item is proving the hardest thing on earth. Customer service is so slow. I wont be using them again.
5 février 2026
Avis spontané
Réponse de Cost Cutters UK
Thank you for your review, Alison. We’re glad to hear you’re happy with the product, but disappointed to read your comments about customer service.
Your query was being handled with the supplier, which meant we needed to wait for confirmation before providing a final update. During this time our team responded as soon as we had a resolution.
We understand that waiting can be frustrating, but your enquiry was being actively managed throughout. We’re sorry you feel the experience did not meet expectations, and we appreciate the feedback.
Fab purchase, would definitely use again
Really pleased with the pedestal received. Fits perfectly under my desk. Super quick delivery and very good communications with the seller. My only concern was the carriage costs but the low price for the item compensated this anyway so still a reasonable price
23 janvier 2026
Avis spontané
Réponse de Cost Cutters UK
Hi Vicki, thank you for your review!
We are thrilled to hear that you are happy with your pedestal and that you had a quick delivery.
Beware of the delivery charges!
UPDATE
I have been asked by Costcutters to change my original review below, on the basis that the ad I found for the company when I googled (which stated free delivery) had been placed by a third party and was inaccurate.
However, given that there was no information on Costcutters' actual website about delivery charges, and that I only found out at checkout that the delivery charge for two A4 display books was £12 (which luckily I noticed in time), I think that my original review still stands.
I have now found another excellent UK company where I bought eight similar items plus two other items, with delivery, for less than I would have paid for two items with delivery at Costcutters.
I have just reviewed the other company, should anybody wish to check it out.
FURTHER UPDATE
I see that Cost Cutters have now responded to my post.
I have indeed been in correspondence with them. Unless they have now changed it, delivery prices are not shown in the delivery information on their website.
When I pointed out to them that this was not transparent, as they claimed, they did not reply.
Trust Pilot have emailed me to confirm that despite Cost Cutters' complaint to them (mentioned at the end of their response below), everything I have said on here conforms to their guidelines.
ORIGINAL REVIEW
I wanted to buy two presentation display books. These were just over £3 each.
I couldn't find any information on the website about delivery charges, but when I had googled it said free delivery. I have a screenshot of this.
When I went to check out, I found I was being charged £12 for delivery 😮
Needless to say, I will be buying these items elsewhere.
Beware!
1 février 2026
Avis spontané
Réponse de Cost Cutters UK
Hello Sue,
We are disappointed to see this review remain in place despite the clarification we provided after reaching out to you directly in good faith.
No purchase was made, and to our knowledge, no contact was made with our team prior to this review being posted to clarify delivery charges or raise any concerns. Our team is always available to help customers understand pricing, delivery, or product information before placing an order.
Following your review, we investigated the screenshot you provided and confirmed that the “free delivery” message originated from a third-party affiliate deals website, not from Cost Cutters UK. While we understand how this may have caused initial confusion, this advert was not published by us. We therefore have no control over the information shown in that listing.
Delivery charges on the Cost Cutters UK website are calculated and clearly displayed during the checkout process before any payment is taken. As you confirmed in your review, you saw the £11.99 delivery charge before completing the order and chose not to proceed. At no stage were delivery charges hidden, misleading, or added after the fact.
For full transparency, our delivery information is publicly available here:
https://www.costcuttersuk.com/shipping-delivery
We have contacted the affiliate platform responsible for the incorrect advert and asked them to correct the delivery information and review any other listings they may have created for our products.
We welcome fair and accurate feedback. However, leaving a negative review based on incorrect third-party advertising, particularly where no purchase was made, and the checkout process functioned exactly as intended, presents an unfair and misleading reflection of our business, despite our efforts to explain the situation clearly and transparently.
We would also note that referencing another supplier within this review is not appropriate in this context, and this has been reported to Trustpilot for review under their guidelines.
Cost Cutters UK
Great all round
Great all round. Delivery is always on time or with regular updates. friendly team and great value for money!
30 janvier 2026
Avis spontané
Réponse de Cost Cutters UK
Hi Danielle, thank you for the review!
We really appreciate the positive review and your kind words.
Our reading tree is a great addition to…
Our reading tree is a great addition to our EYFS area! It has inspired us to recreate and redecorate the room into the Jungle! We now have leaves covering the walls and monkeys hanging from our new reading tree!
28 janvier 2026
Avis spontané
Réponse de Cost Cutters UK
Thank you for your positive review!
We’re thrilled to hear that your reading tree has been such a great addition. Turning the space into a jungle sounds amazing!
Excellent service from Cost Cutters
Excellent service from Cost Cutters. Stephanie, our account manager, always goes above and beyond to make sure we get great quality furniture at the best price. She’s incredibly patient, helpful, and full of great suggestions. I’d highly recommend Cost Cutters, especially if Stephanie is assisting you.
22 janvier 2026
Avis spontané
Réponse de Cost Cutters UK
Hi Abbie, thank you for your review!
We are so glad to hear about your positive experience with us, and especially Stephanie. We shall pass your lovely compliments onto her.
Incredible service, highly recommend
I cannot thank Cost Cutters and their staff enough. I received incredible service received by Rachel Shotton, I made a last minute urgent order for my son's birthday. Rachel went above and beyond to ensure I received the item in time. Thank you, and I look forward to more purchases with this reliable and trustworthy company.
22 janvier 2026
Avis spontané
Réponse de Cost Cutters UK
Hi Andi, thank you for your review!
We shall pass your compliments onto Rachel. We really appreciate the positive review and we are glad that you had a great experience with us.
Discount code
Your website offered me a discount code as a new customer for my order and sent it to me 24hours after I placed my order
20 janvier 2026
Avis spontané
Réponse de Cost Cutters UK
Hi Mr Wales,
Thank you for getting in touch.
We don’t currently offer a specific discount code for new customers.
That said, we do run a number of different promotions from time to time. If you’re able to let us know the discount code you were sent (or forward the email if possible), we’ll be happy to look into this for you and get a clearer understanding of what may have happened.
Kind regards,
Cost Cutters UK
Pleased that they sell items you…
Pleased that they sell items you wouldn't normally be able to get but annoying when you're sent a 10% off code and it only gives you 1% 😂
21 décembre 2025
Avis spontané
Réponse de Cost Cutters UK
Thank you so much for your review - we really appreciate you shopping with us.
Just to clarify, we don’t currently offer (and haven’t previously offered) a 10% discount code. If you’ve seen a “10% off” code on a third-party website, it’s not an official Cost Cutters UK promotion.
The code you’re referring to is one of our basket-value discount codes, where the saving is worked out from the total value of your order - so the more you spend, the more you save.
Thanks again for your feedback, and we’re glad you found what you were looking for with us.
Excellent Customer Sevice!
I have received the best customer service from costcuttersuk.com, thanks to Lucy Cook. From start to finish, Lucy has been incredibly easy to contact and always responds quickly, which makes such a difference. Any issues I have had have been resolved promptly and in the most professional manner, leaving me feeling completely supported as a customer. Her friendly, efficient approach and clear communication have made the whole experience stress-free and enjoyable. I genuinely couldn’t be happier with the service I have received and look forward to working with Lucy again on future orders. She is a real credit to the company.
11 décembre 2025
Avis spontané
Réponse de Cost Cutters UK
Thank you for your review. We shall pass your kind words on to Lucy. We're very happy you've had such a positive experience with us.
Easy to order
Easy to order, competitive price and fast shipping. Great company
26 novembre 2025
Avis spontané
Réponse de Cost Cutters UK
Thank you for your kind words Ryan.
THEY KEPT ME INFORMED OF WHEN ORDER WAS…
THEY KEPT ME INFORMED OF WHEN ORDER WAS ARRIVING
4 novembre 2025
Avis spontané
Réponse de Cost Cutters UK
Thank you for your positive review Jayne.
Good communications
Good selection, good communications with team member discussing preferred delivery date.
Items arrived as expected, good delevery team, items were well packed. Flat pack version clear insructions, not sure whether I could put the packaging in the recycle bin.
25 novembre 2025
Avis spontané
Réponse de Cost Cutters UK
Thank you for the kind words. We will pass this on to our team.
tables and chairs
The process was easy from start to finish. The tables and chairs have made a real difference to our pre-school.
7 novembre 2025
Avis spontané
Réponse de Cost Cutters UK
Thank you, we're so pleased the process was easy throughout your experience.
We still have not received our order.
We still have not received our order.
I believe it is on its way.
11 novembre 2025
Avis spontané
Bought 2 desks for our new office
Bought 2 desks for our new office. Arrived on time, exactly as expected.
4 octobre 2025
Réponse de Cost Cutters UK
Thank you for your kind review!
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