Countrywide Tax & Trust Avis 

A very informative initial meeting with Bhav who immediately followed this up with a comprehensive summary of our options and associated costs. This also included advice and guidance regarding the several questions we raised.
Once we had decided on what we wanted to do this was completed promptly and in a very professional manner.
Throughout the process communications with CTT in general and Bhav in particular have been exemplary.

The comments here are about 1 particular employee. He was helpful, reliable and did exactly what he said he would. It is true to say, that with large organisations, it can sometimes be difficult to find someone to actually deal with a problem - one often feels passed around. Hadir Ali dealt with my problem efficiently and kept me updated throughout. He resolved a problem that had been hanging around for a very long time within a couple of days. A credit to Countrywide!

Great help from Rachel, Sonbol, the Trust Management and Conveyancing teams, made the process extremely simple. Thank you!

Great attention and a speedy response from Countrywide. Special thanks to Chloe!

I sent an email query to Chad Nagra in your probate department he emailed the answer to me the same afternoon with additional information that more than clarified my query. Service plus.
I had a software problem and Ray resolved it the same afternoon. Service plus
Ive had a few problems with the software my misunderstanding Not a CTTC fault and Gilly Ransom in the partnership team took great pains to demonstrate where i was going wrong and is arranging a zoom meeting for me. She also gave up her lunch break during this period for my benefit. She is a great asset for CTTC.
I have found on occasions when i have telephoned your office that the staff are always pleasant and eager to help you.
Yours Sincerely Peter Doylel

I have been trying to get CW to send the deeds to my late father's house to me since August 2024 to no avail. I then hired a solicitor and she has been trying since October 2024. She has phoned twice a day since then if she is lucky someone answers and says someone will phone her back (this never happens) as for email I don't think anyone ever opens them up. I have had a buyer for the house since October and my solicitor has explained this but they don't seem to care they are in no rush to do anything!!!!!! It is now getting to the end of January 2025 let's see what this brings !!

From day one George our Case Handler has been so helpful with the whole probate process. I'm so glad our friend Pete set this up as I don't know where we would have been without them. We can't thank him enough, great communication right the way through. Highly recommend!

This would be zero if that was an option. This company provides no customer service whatsoever for beneficiaries. It’s one delay after another & Hadir Ali is never available & never responds to emails. When my husband receives any correspondence, there’s always an excuse for the delay in payment.
So, Countrywide T & T, if you want to discuss this, please call my husband regarding your reference 26235
We are disgusted by the way you have acted

Liam from the Probate Department is an absolute gem!
He was so professional and helpful in dealing with my Aunty's probate. He kept me informed all along the way (which is quite a rarity since the pandemic!)
Any questions I asked he responded promptly and gave me all the information I required.
The great thing when you are going through a bereavement is that you don't want to be "chasing" to find out answers and enquiring as to the up to date status. Liam always emailed me at every stage without me having to chase. A great guy - he's a keeper!!

The most terrible company do not use. EVER
DONT KNOW HOW THESE PEOPLE SLEEP AT NIGHT.

these guys are driving us nuts. since jjune weve been tryign to get a trust set up properly and all they do is procrastine and go round the houses but dont actually do anything.
pretty sure my family member was conned when thye were talked into setting up with this comany.

I recently had dealings with Countrywide' Accountancy team in regards to resolving an outstanding financial matter. I was delighted with the way the enquiry was handled as the process was clearly explained to me and resolved swiftly. Top marks and thank you!

Hadir Ali has been absolutely amazing. We had a bad experience before he took hold. Hadir has been extremely professional and helpful.

I have sent 5 emails and 2 complaints to this Company and have not received a reply. The first tranche of payments earlier this year from my late Stepfather's estate was fraught with delays and now the beneficiaries are waiting for the final payments which have been sent by the family Solicitor to CTT. There has been very little communication to my brother who is also an Executor. I can only assume that because I am not a client and only a beneficiary that they will not communicate with me. However, to just be ignored is very frustrating and unacceptable.

Initial Steps taken to arrange a meeting with the Trustees was long drawn out, but when a second Trust Management Administrator (Kiran Hyare) took over this was quickly rectified, and things moved on a pace a meeting was arranged in no time at all. very efficient service and genuinely wanted to help. nothing to much trouble.
The meeting went ahead on schedule, chaired by Cam Massey, I was most impressed with the service I received, very efficient and professional.
I would have No hesitation in recommending Countrywide Tax and Trust Services to anyone

Hadir explained in plain language what having a family trust meant for us . He has given us simple advice on how to make changes and move forward . He took his time and explained the facts to me , he needed to repeat himself so checking I understood what he was saying .

Countrywide are the biggest bunch of incompetent, unprofessional, money grabbing cowboys you are ever likely come across.
We lost our uncle in July 2022. Since then, we have been battling to get any co-operation from Countrywide (CW). We appointed our own solicitor to help move things along, but it has been a slow and frustrating process. All you get is automated responses, weak excuses, delays and obstruction.
We did eventually get CW to renounce as Executors of the Will, so we were able to complete probate ourselves. However, when our solicitor sent CW a Deed of Appointment to retire the Trust, they refused to sign it, insisting on a trustee meeting at a cost of £350 + VAT for a Zoom call, plus whatever undisclosed additional charges they can dream up. Having no other option, we requested a trustee meeting 4 weeks ago and have heard nothing (even though their automated email states a response within 5-7 working days).
This is a very small estate, totalling less than £80k, which includes a 1 bedroom flat. We are paying over £200 a month in bills and charges for a flat that is empty, but can’t be sold because CW are named on the Land Registry.
CW are very good at charging people £1000s to set up a Trust “to protect their assets from care home fees”, but it’s completely worthless as my local authority confirmed that it could be construed as depravation of assets and he would still be charged. CW then sting the family for more money every step of the way once the settlor has passed away. (Ref. 09PMW-165C)

Waited to get a response from their "complaints procedure" but it is now over 3 months after first contacting CTT and we are still no closer to a resolution. Thought we had agreed a deal costing best part of £1000 but now they throw more spanners in the work.

Appalling standard of competency, cannot even get Mums name correct in their own complaints procedure.

Kept updated every step of the way.
Explanations of the procedures explained very well.
Nothing was a problem when I made enquiries.

I have given Hadir Ali 5 out of 5 because of his hard work and determination to get the job done. It does have to be said that communication was only 4 out of 5, however, I’m well aware that I’m not the only client that Hadir has! Well done Hadir!!