COURTS Singapore Avis 

Jamie was highly professional and attentative

**Complaint**

I bought a shortage water heater online but the installer, Song Kwang electric service is extremely terrible. By now, I still dont know when the investigation and installation date.

The colleague is called Jolin in Song Kwang. She is unprofessional, rough and irresponsible. She keeps delaying my installation requests & questions and never reply my text nor calls. She tells me she is nothing to help but ask me to chase Courts. Her job is coordinating the installation but why need me to coordinate on behave of her? She also keep me waiting but without any update unless I call her by myself.

I strongly recommended Courts should terminate the contract with Song Kwang. Because without the installation, the electric is just a decorations. Customers and me won't buy a 400+ useless decoration and terrible experience.

My customer feedback for your sales staff, Mr. Johnny (electrical vacuum product section), from the Tampines Courts Megastore.
We (my wife and I) went there this afternoon, to purchase the said item from the store.

1. He was courteous, polite, friendly and (most importance) patience with all our queries.
2. He was able to demo the various models that we were interested in, convincing and with enthusiasm.
3. He was knowledgeable in his products.
4. And he makes good recommendation based on my wife's requirements.
5. He makes the entire transaction, a very pleasant experience.
6. He was smiling though out our entire interaction. :-)

Regards,
Vincent Lee
12Feb2023

Horrible, unprofessional, non-responsive customer service and after care service. DO NOT BUY FROM COURTS. There are better megastores out there selling the same items, with much better customer service!!!

Worst experience ever. Delivery was done by external contractors, not from courts. Messed up my kitchen during delivery of washing machine I purchased. Wet and dirty my kitchen floor. Drag the machine on the floor and doesn’t seem trained to assembled the hose. Complained about the old washing machine was heavy. Am I supposed to help to carry? Was told to use back old hose instead of the new hose. Reason being, it can still be used. More like save the trouble. Why use the old one which is more than 10 yrs? The guy took out a driver and unwilling took out the old one and told me cannot assemble because different size? Ask me to decide if want to put back old one. Climb over my kitchen sink to get out after he cornered himself after putting in the washing machine at the corner area with his colleague? Used my kitchen sink to wash his hand without asking permission and allow the dirty water to flow onto my bowls and plates left in sink . Left the kitchen dirty and wet and even questioned me why I need to take pics? I felt threatened almost like he wanted to take my mobile and delete the pics I took. Contractor stuck the driver dangerously behind his back pocket and almost hit the kitchen tiles after he cornered himself and while climbing over my kitchen sink.

Customer service personnel kept on misreading my date and scheduling the date to the wrong one....twice. No replies to my request via email. Had to chase them again and again from the homepage. Delays in delivery. Sent wrong payment link. Customer service AGAIN scheduled wrong time after my request.
Moral of the story: DO NOT BUY FROM COURTS ONLINE!!!

I ordered a gaming console and was promised 3-5 working days delivery but it has been more than 5 working days. Callled and used the chat functions and kept telling me just wait 🤷🏻‍♀️. Cannot give me a definite answer when will the delivery and even shift blame to the online team and seller of the console 🤷🏻‍♀️. What’s the matter with courts sg???

I ordered a vacuum for over $1400 that was meant to be delivered within 12 days. They emailed to say it would take longer, they then missed the new date and pushed it out to over 6 weeks. Customer service is not helpful. I eventually cancelled the order and requested a refund, who knows how long that will take? I would not recommend them.

This review is only for the online order delivery.
06/12: Placed order. System showed delivery date 12/12 (to be delivered within 3 days).
15/12: The order status changed to 'delivery failure'. I did not receive any SMS/call/'not in' note from the courier. Likely the courier did not even attempt to deliver and leave a note.
16/12: Called courts for rescheduling, was told that I will receive a call within 3 days.

Disappointing delivery service, low responsiveness.

Probably the worst online order experience I have ever had. This is a local order, yet it could take more than 3 weeks to reach me. Courts does not seem to care about the customer experience once the payment has been made.

Update:
Originally 1 star, updated to 4 stars.
19/12: Delivery was automatically rescheduled to 20/12, 3PM-7PM. An email notification was sent to me.
20/12: Courier informed in advance and delivered at 2:45PM. HOWEVER, the courier did not find the correct location using the postal code provided (when Google Map will clearly show the location that I intended to receive the item). The courier was not too far away but I think this could be easily improved with a few taps on the phone.

Will not order online again for the same delivery address as I am concerned about the service quality of this particular delivery staff who is in charge of this area.

The worst electronics company I come across!!!!!!!!

I purchased two items but only one delivered and driver told me someone from Courts will call me but I waited in vain. I called them several times and every time they promised to check and revert, no one ever call back. The worst thing is that they even updated the wrong item in the system, the one i didn't receive was updated as received, they mess up everything, my schedules and my plan. I really disappointed and frustrated with the whole process and never expect this to come from Courts that i regard it as a reputable company. I will never buy from Courts again.

One of the staff doesn’t feel like helping when asking questions about monthly payment. Glad I didn’t apply and decided to make a full payment. First and last

(Updated - Service Recovery 4/5 star)
(Previously - 2/5 stars)

This bad review is aimed at extended warranty offered by Courts.

Bought an LG side by side fridge from Courts megastore 2 years ago with extended warranty. After 2.5 years fridge broke down and is still under warranty. (Do note I only have one fridge in my house)

First contact, it took 3 days for the repairman to come down and assess the issue.

Thereafter, it took another 2 days to notify me that they will fix the fridge, however there is no spare parts. They have ordered but cannot provide an ETA to when it can arrive.

Today is the 10th day and my house is still without a fridge. Throughout, I have been calling extended warranty hotline to request for a spare set. They always mention they are checking and will get back to me, however I have never received a phone call for updates.

I understand it takes time for repair, however, the lack of follow up and ambiguous timeline is really frustrating. I hope the management take a close look into this matter.

**Updated - Service Recovery (4/5 stars)**

After my expressed my online review, i received a phone call from the manager on the same day to arrange to fix my fridge. They brought in LG team to fix directly instead of the initial contractors.

Despite the initial disappointment, the service recovery was fast and solved my issues. I just hoped that they did it from the very beginning.

I would like to extend my thanks to the dedicated manager who called me a few times to ensure my issues were resolved.

Very bad experience sale counter at Funan Mall. Same price for OPPO phone like other shop but the service was very very bad and even the guy not check me for the phone condition after payment. Very bad service and rude guy at counter. Management need to take a look.

I had called to request for an item exchange -they said they will call me the next working day and I received NO calls. I had to call them and go through their very long phone menu. Finally when I got them after pushing about 10 buttons, they told me that I cannot get an exchange because the product was unsealed and used by me.
I understand that- what I don't get is why they cannot have a faster way of reaching the CS officer and why they cannot keep their word that they will call back?
Come on, don't call yourself Customer Service if all you want to do is make life difficult for your customers.

I would like to compliment and recommend the services of Mr Sofiane Dekkari at COURTS NEX @ SERANGOON . He is really one of the most Helpful and polite person who really did his best for customers!
Even when he met unreasonable customers , he remained his coolness and explained patiently to the customers. I am amazed by his service and especially his patience to customers!👍👍👍 He really made my day!! Thank you so much Mr Sofiane Dekkari!

Beware Courts uses installation companies who has no idea what they are doing and caused damages to my brand new home and they have no accountability. Went to the store and got an email address without a way to remedy the situation I have pictures of the damage and the drill bit stuck in my ceiling

If delivery man can give a call customer to inform that estimate time to come is better , …My appointment is 7pm to 9pm ,, I'm rush home by 7pm but let me waiting until almost 8:45pm . I’m Hope no need to rush back home for next purchase from courts.
And start from 9.00pm to 10.00am (25/8 to 26/8 ) courts (9785 9824) messages me almost every hour ,, totally 14 messages about to give delivery service rate ,,very annoying , disturbed and not professional service

Thinesh, Courts Jurong Point was a brilliant sales person - calm and patient (don't mind explaining details as I'm a computer dinosaur...).
He even went the extra mile to call me and remind me to pick up the new laptop a week later.

Do not buy from Courts. I bought a TV and they had separate delivery and bracket installation teams who do not communicate. Installation guy came to my place when the delivery hasn’t arrived and kept calling me to follow up on the delivery. Unless you are happy to be a coordinator for their stupid services, buy from other places Audiohouse or Harvey Norman.