Cram Duplication Avis 

I am extremely disappointed with my experience ordering vinyls for my debut album from Cram Duplication. I paid an additional £578 for express shipping, which promised a turnaround time of 4–6 weeks. I did order test pressings, which add another 1-2 weeks onto the lead time. My order was placed on 14th October 2024, meaning my vinyls should have arrived 25th November 2024, and at the latest 9th December due to test pressings. Instead, they were not delivered until 13 weeks later—which is even longer than the company’s standard, non-express turnaround time. The vinyls were purchased by my customers on pre order, and this delay significantly impacted my ability to fulfil orders on time, thus affecting my business and reputation.

I’d like to acknowledge Adam, who was incredibly helpful in ensuring my cover designs were correct for printing. He was patient and guided me through adjustments to get them just right, which I really appreciated. However, this positive experience does not excuse the significant delay in delivery, especially when I paid a substantial premium for express service.

When I raised this issue with the company, they claimed that delays were caused by their Christmas shutdown (23rd December – 3rd January). However, this explanation falls flat, as my order was already overdue well before the holiday period began. Although in my case the Christmas shutdown was irrelevant, there was no information on their website regarding the lead times around Christmas being affected. Despite pointing this out, the company has repeatedly refused to issue a refund for the £578 express shipping charge.

Their defenses—stating that the 4–6 week timeframe is “approximate”—fail to acknowledge the significant delay and the fact that I paid a substantial premium for express service, which was clearly not provided.

As an independent artist, timely service is crucial to meeting professional deadlines, and this ordeal has been incredibly frustrating while causing unnecessary stress and financial strain. I expected much better from a company operating in this space, particularly given the amount of money involved.

I strongly caution others to carefully consider their options before ordering from Cram Duplication, especially if you are planning to pay for their express shipping service. Based on my experience, it does not deliver on its promises, and customer service is unresponsive when issues arise.

*My response to Cram Duplication reply*

Dear Cram Duplication,

I find it disappointing that rather than addressing the core issue professionally, you have resorted to an aggressive and dismissive response. Your reply does not change the fundamental facts:

1. I paid £578 for an express service that was clearly stated as 4–6 weeks plus 1–2 weeks for test pressings. Even accounting for test pressings, my order should have arrived no later than 9th December. Instead, I did not receive my vinyls until 15th January—13 weeks after my order, significantly longer than your advertised express timeframe.

2. Your mention of Christmas closures is irrelevant, as my order was already overdue before this period even began. Furthermore, your website did not indicate any impact on lead times due to seasonal closures at the time of my purchase.

3. While I acknowledge that lead times are approximate, a delay of nearly double the expected timeframe goes beyond any reasonable interpretation of “approximate.” If the service I paid for had been delivered within a reasonable margin of your stated timeframe, I would not be raising this issue.

4. I never refused to acknowledge “working days” or any other definitions as you claim. Instead, I repeatedly sought clarity on why my order took longer than your standard non-express service when I paid a premium for expedited production. Rather than addressing this, you have deflected with personal attacks.

5. Your claim that my records were pressed “just under 9 working weeks” is misleading. Regardless of how you calculate “working weeks,” the reality remains that the order took 13 full weeks, which is significantly outside of the timeframe you advertised.

6. The mention of you assisting with my artwork is irrelevant to this issue. I paid for a service that was not delivered as promised. Offering guidance on artwork does not justify failing to fulfil a paid express service.

Rather than handling this matter with professionalism, you have chosen to publicly insult a paying customer, claiming I “ignored facts” and “messed up,” and even suggesting other suppliers avoid working with me. This kind of response only further demonstrates the poor level of customer service I have experienced throughout this process.

Perfect service. Grest communication, great quality, quick turnaround and delivery and fair price. Will use again!

Really friendly and helpful. Product (record sleeves) look superb.
Amazingly quick turn around too.
Thank you

Extremely helpful, informative. Competitively priced, CDs and vinyl delivered in good time-frame. I’d definitely use them again.

Thank you very much to Cram for their fantastic service. Very happy with the 250 Double Red Vinyls that I had pressed by Cram and they did my record sleeves for me too. Very good service and always quick to answer any questions I had either by email or telephone. Thank You very much. Fab! Terry Miles

Cram did a great job for me. Short run of vinyl. Very friendly, quick to respond, did exactly what they said they would. Good prices, high standards. I recommend them highly!

Website is clear and really helpful. Communication with staff is great. They are helpful and friendly. Quality of the CDs is excellent. I’m really happy with the results.

Amazing service, everything was perfect. Artwork print quality is great and exactly as the template shows. Most importantly CD sound quality is very very good, nice and loud. Thank you!!

The fellas at Cram really helped me get my design and plan over the line and get my CDs into production.
Even went as far as calling me on their day off to help me.
I could not be happier with how the CDs came out. Quick turnaround, they look and sound immense. So much bang for the Buck.
Thank you, I’ll be back for Vinyl and Cassettes.

What a great company ! My band's latest project was produced by Cram Duplication and has exceeded expectations. The reproduction and quality of the print was as good as I could have hoped. The turnaround time was spot on. We will definitely be using them again in the future.
Damion - Mardigras Bombers

I'm not sure where to start......
We've just received another project from Cram Duplication, and once again, an absolutely fantastic job!
As always the cd packaging looks 100% but the cd boxset was next level. 100% recommended for your band and or project. The team are extremely helpful, and friendly, and only want you to have the best product at the end if the day! So why not give them a call, or email, and get your new project on the move! 🤟😁

The team at Cram Duplication are a really nice bunch of people with top communication.
Stellar service with a really quick turnaround and the product is top notch!
Will definitely use these guys again in the future.

First class service, very quick turnaround for the vinyl and good communication throughout, will definitely use again and highly recommended.

Cram were responsible for replicating CDs for us and they did a great job. Thanks again to Adam and the team for being patient and professional throughout. We'll be back for more in the future!

WOW! Amazing company and incredible value for the small fish like me. 100 CDs ordered completely hassle free, no phonecalls, just a few emails. Card singles ordered x 50. I send over the two tracks WAV files, the artwork and label for the cd (which they kindly adjusted for free, the colour bleed etc) and that was that. I had the CDs within days - all absolutely stunning! As Arnold Schwarzenegger says - I'll be back!

The team at Cram Duplication were fully focused and dedicated to delivering my requirements. I placed an order for a batch of vinyl style CDs in the 4-panel digipack. I submitted the artwork with instructions and the team have worked wonders with it all. Awesome job and above and beyond customer service. Highly recommended.

Cram Duplication is a great company that I highly recommed to any bands/artists that want to receive quality products at very reasonable prices.

Thank you all at Cram Duplication, the CDs arrived this morning they look crisp and clean, a lovely job indeed, the artwork has been wonderfully reproduced and I'm very happy with the service.

im really pleased with the vinyl singles that Cram has produced for our band. the quality of the records and the sleeves is brilliant. the records arrived quicker than they quoted too. a really friendly and helpful company to deal with, we will definitely be using Cram for further records.