Crest Nicholson Avis 

Buying a home with Crest Nicholson has been one of the best experiences we could have hoped for. From our very first visit, the entire process was smooth, professional, and genuinely customer-focused.

A special thank you to **Leah**, **Victoria**, and **Andrea**. They were outstanding throughout our home-buying journey. They were always approachable, patient, and willing to answer every question we had, no matter how small. Their kindness, honesty, and professionalism made what can often be a stressful experience much easier.

What impressed us most was the way they took the time to understand our financial situation. Rather than treating us like just another customer, they listened carefully, explained all the available options, and provided support that was tailored to our circumstances. This level of care and understanding is something we did not experience with other house builders we visited.

Another thing that stood out was the quality of the homes and the specification provided as standard. The kitchen, finishes, and materials used felt noticeably better than what many other builders are currently offering. You can really see the attention to detail and the quality that goes into the homes.

Unfortunately, due to personal circumstances, we had to cancel our reservation. This decision had nothing to do with Crest Nicholson or the team. If our circumstances change in the future, Crest Nicholson will definitely be our first choice because of the excellent customer service, high-quality homes, and the genuine support we received throughout the process.

Thank you once again to Leah, Victoria, and Andrea for all your help, patience, and understanding. You are a real credit to Crest Nicholson, and I would happily recommend Crest Nicholson to anyone looking to buy a new home.
Staff,Customer service

I have been living here for over 9 months now and any minor inconvenience has been skillfully, politely and effiently handled by the organised and knowledgeable Crest Nicholson team at Rowden Gate, Chippenham

As a first time buyer, I thought that moving out would be quite daunting. However, every step to the initial purchase of my property was well supported and this support hasn't dwindled after the moving date.

The office is well manned and are only a phonecall away if I need them.

Emma Gordon the CRM is always very helpful and on hand and Louise Alford the Sales lady made my sales experience pleasurable. Would highly recommend to first time buyers

People in crest nicholson helpful informative.
They give all the information you need.

After 4 years of owing a Crest nicholson new built home. My overall conclusion is that these are poorly built. Aside from a lot of snagging issues that took a fair while to arrange to fix. The most persistent issue that has cost me a great deal was a poorly installed acrylic shower tray on the onsuite bathroom. It took months to get these guys to come and fix it and each time was an even worst botched job that the previous one. Eventually the 2 years grace window expires and they love nothing more that to say, “we can no longer assist with the problem” I had no choice than to spent 1,150 pounds with professional plumbers to come in and take out the shower and install it correctly. What was noticeable under the shower tray that there was no support at all hence the shower plate would flex and eventually dislodge the mastic and leak in the room below. I mentioned that the only valid fix would be to reset the shower tray. But they knew best.

The home has a feeling of being made by cardboard

In short;

1) pre-sales 8/10
2) after sales 0/10
3) dealing with issues 2/10
4) over all built quality of the home 4/10
5) would I buy again 0/10
6) would i recommend 0/10
7) overall satisfaction 3/10

Freya was great
Nothing was too much trouble
She made the process easy.
Would definitely recommend.

Regards.

We purchased our beautiful new home from Crest Nicholson at Dalton Gardens Huddersfield and we are absolutely delighted with it.
From the very first time in the sales room Kate greeted us with kindness and offered to help us every step of the way, constantly pushing the progress of the build keeping in contact with us and the solicitors so that each step was followed to the letter so that we were on target for a July move which wouldn’t have happened without her help.
We were kept informed by Rickie the site foreman who was lovely and in fact everyone that we have dealt with have gone out of their way to make us feel special and have offered their help and support all the way along this build and also excellent aftercare .
I would encourage anyone buying a New build property to take a look at Crest Nicholson for quality of product and features and the fantastic customer service and care, so thank you so much everyone ♥️xx

The contact at the sales office Meadows field- Sharon is really good at what she does. Her approach is really great. The quality of the show room at Meadows field gives a wonderful impression too. Working towards having a property there.

Excellent service overalk

Very informative great service

I bought a Crest Nicholson house (Ackender Hill), almost 18 months ago, The Sales team were exceptional. However, the aftercare from the Customer Service team has been disappointing, with it being extremely difficult to actually speak with an advisor or get a response.
The plumbers Crest Nicholson use are ruining Crest’s reputation with their shoddy work in both the initial house build and attitude to repairs.
The first leak I had was from the bathroom leaking through the flooring into my living room shortly after I moved in.
I am currently having further plumbing issues with leaks, damage, disruption and unpleasant smells from stagnant water. None of this would have happened if the plumbing had been installed correctly when the house was built, with the work inspected properly.
Many of the houses on the development have had or are having similar issues.
I have reluctantly given this a one star rating, which is still too high.
The plumbing company Crest Nicholson use are completely incompetent and are helping give Crest Nicholson a terrible reputation.

Everyone has been really warm and welcoming. They have been incredibly helpful as first time buyers and made the process so far really easy. They are always available if you need to ask a question.

Lauren from Arden Oaks made me feel very welcome when popping in to speak about the new properties. As a first time buyer, we are starting from the beginning and our visit was easy, full of information, quick to send out the information by email and very friendly.
Hopefully, we can progress forward and begin our home chapter with them.
Beautiful homes, great location and amazing customer service.

Thanks again to Lauren for your expertise and making it a relaxed environment.

Hannah was excellent in her site and product knowledge, answering questions and showing us several properties that were of interest. We have completed 12 viewings over the weekend and Hannah was one of the best agents we have encountered! The show home and sales centre were also both beautifully presented and we loved the fact we got to sit on a sofa, were offered drinks and taken through our options rather than at a desk. Well done Crest Nicholson, a great impression and some beautiful properties with a great sales team!

Very good customer service

Kate was really helpful and professional with helping us with our decision

Everything can happen, but not every team reacts well in a hard situation. Crest Nicholson did great.

We moved into our brand new flat with our two kids, and after just one week we went on holiday. While we were away, a fault in the kitchen caused a flood, leaving 20cm of water across every room. We received an email telling us our new home was underwater, we weren't even there when it happened. Coming back to ruined walls, floors, doors and belongings was one of the most stressful moments our family has faced.

But from the very first conversation, Crest Nicholson took full responsibility and told us not to worry, they'd handle everything. And they did. They covered our hotel and AirBnb costs, arranged storage for our belongings, and completely renovated the flat, new flooring, new doors, fresh paint, all done properly. Six weeks after the accident, we moved back into a home that felt even better than before.

A huge thank you to Donna, Helen, Marcin, and Justin, you were like angels looking after our home and our family through all of this. Your professionalism, patience, and genuine care made an incredibly difficult time so much easier. We were unlucky to face this, but very lucky to have had this team behind us.

Thank you to the whole Crest Nicholson team.

Great service, staff very helpful and friendly!

I am a shared ownership leaseholder at Spectrum Development, Tunbridge Wells — a development built and sold by Crest Nicholson, who remain the freeholder under the Superior Lease dated 9 November 2020. I purchased in April 2021 and continue to live here.
Crest Nicholson appointed Specialist Property Asset Management Limited (SPM) as managing agent and — critically — appointed SPM's own founding director Alan John Sinnett as the sole director of Spectrum Residents Management Company Limited, the body responsible for overseeing SPM's expenditure. This was done while Sinnett simultaneously directed SPM itself, creating an undisclosed conflict of interest from the outset. Cascade Facilities Limited — a company sharing directors and addresses with SPM and connected to Sinnett through individuals bearing the same surname — was simultaneously appointed as company secretary of the oversight body, while also billing the development as a contractor. All of this is verifiable from Companies House public records. None of it was disclosed to leaseholders. Notably, following residents raising numerous specific formal queries about these undisclosed conflicts of interest, Sinnett and the connected directors of Cascade Facilities resigned from their respective positions in May 2026 — only to be replaced simultaneously by two new individuals appointed as directors of SPM, Cascade, and other connected contractor companies on the same date, while Sinnett quietly retained sole directorship of Spectrum Residents Management Company Limited — the oversight body which was designed to be handed over to residents upon completion of the development but whose transfer has been continuously delayed without justification, leaving the former director of the managing agent in control of the very body meant to oversee his successors.
Fire safety deficiencies have been formally documented since November 2022. In February 2023 Crest Nicholson acknowledged these failures in writing as HIGH RISK and committed in March 2023 to arranging fire door remediation. Neither commitment was honoured. It was only following residents' formal complaint to Kent Fire and Rescue Service's Building Safety Team in June 2026 — over three years after Crest Nicholson's own written acknowledgement of HIGH RISK — that some remedial actions were finally carried out.
Numerous roof leaks arising from a construction defect were identified in January 2023 — during the active NHBC Contractor Repair Warranty period. Rather than pursuing the warranty claim, costs were charged to residents by the SPM.
As freeholder, Crest Nicholson has active obligations under the Superior Lease to assist leaseholders in enforcing their rights— obligations they have not meaningfully discharged. Despite repeated attempts by residents and our landlord to engage Crest Nicholson on fire safety and management failures, obtaining any meaningful response has proved extremely difficult. Residents formally petitioned for SPM's replacement in 2023— a petition that Crest Nicholson disregarded without meaningful response. Formal proceedings before the First-tier Tribunal (Property Chamber) are now underway.
I would strongly caution anyone considering a Crest Nicholson development to investigate the management arrangements, the identity of the managing agent, and any conflicts of interest within the management structure very carefully before committing to a purchase.

We have bought several new-build homes over the years, and this one stands above them all.

This was Alex’s first home. She is a newly qualified doctor moving to Norwich to begin her career, so the process could easily have felt daunting. Instead, Crest Nicholson and the entire team at Cringleford Heights made it calm, clear and genuinely enjoyable.

Katrina Donovan in the sales office set the standard from the outset. Nothing was ever too much trouble. She answered every question patiently and thoroughly, often going away to confirm detailed points about the specification, appliances and construction of the property. She replied outside normal working hours, helped us while Alex was away on holiday and showed a level of care and professionalism that was genuinely exceptional.

The wider team matched that standard. Paul in customer care came out personally and dealt with issues on the spot. Daren and Scott and the site team listened carefully to every point we raised and ensured that each one was addressed. Sophie Fitzgerald also became personally involved when needed. From the sales office and customer care team through to the site manager, tradespeople and senior management, every person we dealt with was professional, knowledgeable and determined to help.

No newly built home is completely without snags. We instructed an independent professional snagging company, which identified a number of relatively minor items, but nothing serious or remotely comparable to the horror stories sometimes associated with new builds. More importantly, Crest Nicholson took every point seriously and dealt with them promptly, constructively and without fuss.

The quality of the house itself has exceeded our expectations. The design, finish, energy efficiency and attention to detail are all of an exceptionally high standard. What has impressed us just as much is the team’s knowledge of the properties and how they are built. Whenever we have asked a detailed question, someone has understood it, investigated it properly and come back with a clear answer.

People often approach new build purchases with low expectations. Crest Nicholson, and particularly the Cringleford Heights team, have shown that those expectations are unfair.

If John Lewis built houses, they would build them like Crest Nicholson.

Thank you from Alex and from me. We recommend Katrina and the entire Cringleford Heights team without hesitation.