Crystalclearbristol Avis 

Crystal Clear did 2 jobs in our home. 1: a replacement kitchen window. The surveyor measured the kitchen window incorrectly. The installer did not do the standard industry new window size check & took out the old window. It was c. 20mm too large. We were left with wood boarding in a frame for a week over a -zero period of weather. 2: putting back in a stain glass pane which had been fixed due to damage by scaffolders. While looking at the kitchen wall hole there was a huge crash. The 2nd installer had failed to protect the bathroom with cloths, dropped the pane, smashing it & damaging the bath in 3 places. This was a bathroom we had saved for 2+ years to fit. We remain without stain glass, more damaged than to start with. A bath restorer has now been out twice to try and resolve the scratches, indentations and puncture. Throughout, Crystal Clear’s directors have not acknowledged any emails, or offered any apology. Their office manager is the sole competent member of staff, and has apologized in person. After 3+ weeks of silence around financial resolution for the damage and significant inconvenience of multiple visits from people fixing the damage, they consider £115 a satisfactory resolution for what has been acknowledged to be (I quote directly from Crystal Clear emails here) 'avoidable' events and while 'we like to think that Crystal Clear is respectful of customers homes but clearly in this case your home was not respected'.

Crystal Clear did 2 jobs in our home. Both were a disaster. The first was a replacement kitchen window The surveyor had measured the kitchen window incorrectly. The installer did not do the standard industry check that the new window was the right size and took out the old window. The new window was c. 20mm too large. We were left with wood boarding in a frame for a week over a below zero period of weather. The second was putting back in a pane of stained glass which had been fixed due to damage by scaffolders. Whilst looking at this large hole in the kitchen wall on a freezing January day there was a huge crash from upstairs. The second installer had failed to protect the bathroom with cloths and had dropped the pane, smashing it and damaging the bath (in a bathroom I had saved for for 2+ years to fit) in 3 places. We are still without the stained glass, which was more damaged than when taken away in the first place for repair & now has been missing since early December. A bath restorer has now been out twice. The windowsill has been fixed due to further damage. Throughout all of this the senior management/directors at Crystal Clear have not replied to any emails or offered any apology. They consider £115 a satisfactory resolution. As context for this figure, they are willing to pay £50 for every new customer I recommend. If there was a 0 rating available, I would use it.

The glass veranda is a quality addition to our house and garden. It's well erected and watertight. The fitters were nice guys and helpful. They coukd have tidied up a bit better, concrete dust over water butts, area they were working and on the greenhouse. Left the drive a bit messy too from where they cleaned their van out.
It's the second veranda we have purchased from Crystal Clear and we commend the company on their product and fitting.

The prompt arrival. The installation went very smoothly, and showed me how to correctly use
. Left the place spotless, very happy.. Kevin and Jason.

Kevin, Jason and team were prompt, and a pleasure to deal with. They finished earlier than expected and left everything as found.

Steve A and Tom made a great team. Friendly, polite, efficient and tidy.
Really impressed with the installation and love our new doors.

Clystal Clear are a great company to work with

They're local (to me, anyway, in Brislington), gave honest advice, did a good job promptly and involved me in installation decisions when questions arose. The windows look great too. I'd happily use them again.

The door fitting was complete professionally and the door fitters, surveyors and estimators all were courteous and friendly.
The door fitters were Kevin and Jason.

The whole process was excellent, from the initial site visit, to the installation. They were efficient, tidy, considerate, and I noticed afterwards they even fixed a piece of guttering outside without me having mentioned it. Really excellent, you definitely get what you pay for. I love the doors, they are so light, and quiet, and so much warmer than I had before. An all round excellent job and I am very happy.

Helpful staff in the showroom. Easy ordering process at a competitive price. Installation team was very good and efficient, no mess. End result looks brilliant.

The 2 men who fitted the door were fantastic , they explained everything that was happening and did a really good job , the man who sold me the doors was also very helpful and made things really simple .

Very pleased with the product, and the service, nice people to deal with.

I had some new windows and exterior doors fitted and the quality of the products seems very good. The company is easy to deal with and kept me informed. The installers, Kevin and Jason, were professional, friendly and polite. They came when they said they would, did an excellent job and tidied up before they left.

Extremely happy with my new front door, from date of placing the order to it being fitted I was kept informed.
The guys that fitted it were very knowledgeable and fitted my door, cleaned up and checked if I was happy before they left the property.
I would definitely recommend this company to others.

Fantastic service from crystal clear big thank you to the customer service / maintenance team- a big pane of glass was smashed by a separate scaffolding contractor and the team did a great job replacing the glass and helping with some other minor maintenance niggles - great job guys 👍

Crystal Clear provided a first class service from first enquiry at their showroom through to the final installation which was completed by a very professional team who took careful attention to detail. An excellent product which met all our expectations - highly recommended!

We recently had our windows and doors fitted by Crystal Clear, I am very happy to say the company and service was very professional throughout.
From James carrying out the initial survey to the tradesmen and the final fitting.
The team responsible for the fitting were very helpful, knowledgeable, as well as always tidy and thorough.
Keeping us informed of the process and timescales daily.
I have used Crystal Clear in the past many times over the years and would highly recommend them to anyone looking for a first class job, also the peace of mind and the confidence it will be completed on time to a very high standard.
Thank you Crystal Clear.
M.Knapp (Longwell Green Bristol)

Kevin and Jason did a great job and were efficient and speedy in replacing 5 windows, with the minimum of disruption. There was a measurement error with one of the window casings and they arranged for a new one to be manufactured and installed within 24hrs. Worked around scaffolding that was already on the building.

We have recently had work undertaken by Crystal Clear. They installed 6 new aluminium windows for us and reinstalled 5 windows and a sliding door due to us having external insulation and render. One of the old windows was dropped and the glass smashed which they replaced. The sliding door was damaged when it was removed and they have still to repair the damaged. 2 of the new windows (on new build parts of the house) had leaks which we hope have now repaired. Our current position is that there is still damage to the sliding door and none of the windows, new or old, open or close properly and we are scared to use them. My son's window won't even seal and the draught has caused him to have a cold. I have tried calling the office but no one is returning my calls. This has happened throughout the process and has caused our whole family considerable stress which they don't care about at all.

Exellent workers/neat clean polite . No mess highly recommend