Poor Customer Experience
I used this Company in 2025 to lay a resin surface on a rear patio and was mainly satisfied with the work. Satisfied enough that is to contract them again this year to lay the same surface on a drive and frontage. The agreed starting date was Monday May 4th (I was assured that even tho’ this was a Bank Holiday, work would commence on that date). The weather throughout that week would have allowed the project to be completed by Friday 8th May. However, not only did work not start until Wednesday 6th May, completion was not achieved until Thursday 21st May. It is a pity that although the work was completed to a satisfactory standard, during that 3 week period in early May, I was lied to, misled with regard to work completion dates, inconvenienced and at times I suspect regarded as a bit of a joke. Given that this work cost nearly £5000, I would suggest that this behaviour is not that of a responsible Company which respects it’s customers.
Despite the finished work being to a satisfactory standard I would not employ the Company again and could not without qualification recommend them to other prospective customers.







