Currys - Dundee Avis 

Excellent, knowledgeable staff. Listened to all questions and gave clear answers.
Ordered goods on Wednesday and delivered on Friday during the time slot allocated.
A great service from Curry’s.

**★☆☆☆☆ — Very disappointing experience at Currys Dundee: incorrect products sold, refusal to resolve the problem, and difficulty making a formal complaint**

On 18 June 2026, my husband and I purchased a Canon PIXMA TS6550i printer from Currys at Kingsway Retail Park, Dundee, together with additional ink cartridges, printer paper and a three-year replacement plan. Our total purchase was £174.94.

**The most important fact is that we did not choose the ink cartridges ourselves.**

The Currys sales assistant personally recommended and selected the black and colour cartridges for our new printer. We had not asked for any particular cartridges. The assistant persuaded us to purchase these additional products, selected them himself and packed everything into a Currys carrier bag. We relied on his professional knowledge and did not handle or independently check the cartridges.

On 24 October 2026, when I needed to replace the original black ink cartridge, I discovered that Currys had sold us two Canon PG-585 black cartridges, which are incompatible with our printer. The printer requires PG-595i black cartridges.

The two incorrect cartridges cost us £47.98 after discounts.

I returned to the Dundee store on 24 October and explained what had happened to Operations Manager Aiden. Instead of helping, he refused to exchange the cartridges because more than 30 days had passed since the purchase.

Even more disappointingly, he told me that it was my responsibility to check which cartridges the sales assistant had sold us.

**How can customers be expected to have greater specialist product knowledge than the employees of an electrical retailer?**

We trusted Currys to recommend compatible accessories for a printer we were buying from them. We did not make the mistake of selecting the wrong cartridges — their own employee recommended and supplied them.

This is not a change-of-mind return. My concern is that Currys supplied products that were unsuitable for the purpose for which they were recommended. I believe this raises an issue under Section 10 of the Consumer Rights Act 2015, and that the company's 30-day returns policy should not be used to dismiss statutory consumer rights.

**Unfortunately, my disappointment did not end at the store.**

After the manager refused to help, I tried to find a straightforward way to submit a formal written complaint to Currys Customer Services.

I found the process unnecessarily difficult. I could not easily locate a dedicated complaint form or a clear customer complaints email address where I could send my detailed letter and supporting photographs.

Customers should not have to struggle to find out how to complain when a retailer has supplied the wrong products and then refused to resolve the problem.

I find this lack of accessible complaint information especially disappointing from such a large national company. It has further undermined my confidence in Currys' commitment to fair customer treatment.

I am concerned not only about the original sales mistake, but also about the way the store manager treated my complaint and the difficulties I have experienced trying to escalate it.

**I would like Currys to:**

- Replace the two incompatible cartridges with the correct ones, without additional charge, or refund the £47.98 paid.
- Investigate why its sales assistant recommended incompatible cartridges for a printer purchased in the same transaction.
- Review the manager's response and his reliance on the 30-day returns policy.
- Make its formal complaints procedure clearer and easier for customers to access.

I have the original receipt, cartridge packaging and photographic evidence supporting my complaint.

**My experience has left me extremely disappointed. I expected professional advice, fair treatment and a straightforward complaints process from Currys. Unfortunately, I received none of these when I needed help.**

I hope Currys' senior customer relations team will take this matter seriously and provide a fair resolution.

Easy to order and took home that day they guys helped put my item in my car great experience and love my dryer
Jack was great with us

I went to collect my new MacBook Air and charger at the Dundee store and stood waiting at the collection area for a long time and was basically ignored by the two staff members on the other side of the tills.

A woman finally came over and asked if I was being served and I told her I was still waiting to collect my order. She then asked a man behind the tills to serve me. He slammed down the roll of tape he was using to package up a box and stormed over to me making it extremely awkward. He then asked me for what my order was, looked through a bunch of cabinets and couldn’t find my order.

He apologised for the way he acted but by this point it was too late amd he had ruined my collection experience in store. There was no need for his attitude and the store was practically empty just after 9am in the morning so not sure why he was in such a bad mood.

He then had to call the warehouse to come and give me my order and the man handing it to me looked miserable also. There is either a really bad morale in that store or the staff just do not care.

I wouldn’t have cared so much but I was spending a lot of money on very expensive hardware.

Overall pretty disappointed with the experience and I’ll probably not use curry’s again for a collection.

Staff very helpful know their appliances.

Exceptionally pleased with the service I received from Noah at the Dundee branch. Very knowledgeable about product lines and was happy to answer several questions. Excellent sales experience.

Efficient and friendly service

Great service from start to finish! The prices are excellent, the ordering process was easy, and my package arrived quickly. Highly recommended!

Really helpful and knowledgeable staff who went the extra mile to meet our needs

I had a good experience and i got what i needed to get,staff very helpfyl

customer service Esha fantastic 5 stars

Very helpful staff
Easily returned my faulty microven
And offered a new one in exchange

Gentleman that helped me with my purchase was very patient and polite

Alex is what made my experience great, she was helpful, friendly and very knowledgeable. She helped my partner and I get exactly what we needed and for a very reasonable price too.

The appliance was offered at a competitive price and, as there was only one available, we ordered click and collect. When we went to the store to collect, we gave the order number and proof of purchase before the assistant brought it to us. We didn't have long to wait but it gave us time to browse the store

Store assistant was very helpful in advising what fridges were available for our requirements. Once we agreed on model we needed delivery was easily arranged. The only problem we had was the lack of instructions to change the orientation of the door so we were unable to do it ourselves. We paid to have this done by a local company.

We paid to get a dishwasher installed ,and old one taken away. Immediately after the team had left We realised it wasn’t working. Also the front integrated panel was sitting proud by a half inch. We tried to contact curry’s to get the installers to come back , using both phone and internet. We hit a brick wall. I was told after a ten minute ‘chat’ online that the agent couldn’t help because we had purchased in store. I was told I would have to to go to the store . We did .
I have nothing but praise for the staff member in store, who was able to get the installers to return, turn the water back on, which they forgotten to do, and align the panels.
It surely would be possible for the agent ‘Chatted’ with , who had all our details, to have phoned the store relayed the information , and got the store to phone us. Luckily I live just 10 minutes from the store, am retired and have free time to waste sorting out Curry’s mess.If I lived further away, was working , had children etc not so easy. All that’s needed is a phone call. I’m wondering if it’s part of a policy to discourage buying in store, and force us to buy on line. Then close the stores because of lack of customers?

Very efficient, prompt, respectful