The consultant was easy to get along with, listened to my needs & gave advice that I felt was relevant to me. The 5 star review is due to how the phone call progressed, as it was myself who initiall... Voir plus
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Lisez les avis des autres
Molly went trough all the options in detail let me choose what I thought was the right option for me then she went trough it again with a credit to your company
L'entreprise a répondu
The agent name Elias Uddin was great with knowledge and everything he provided with all the information option and great support thoughtout the journey appreciate the help and info and also checked th... Voir plus
L'entreprise a répondu
Cher was amazing from start to finish. Her level of understanding and communication was second to none. Thanks to her I feel at ease now knowing I have protected my family. She was very cari... Voir plus
L'entreprise a répondu
4,6
Excellent
156 avis
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Life Insurance
I have felt no pressure from Leon Clark at all. He has been very helpful throughout sorting my life insurance out I’m old school so I don’t like being pestered but he’s only a phone call away. You are taken step by step throughout the hole process and treated with respect.
20 novembre 2025
Réponse de Dadsurance
Thank you for the lovely feedback, Nicholas, we’re so pleased Leon was supportive without any pressure and that you felt respected and guided step by step throughout the whole process.
Miss led
Sale was good made to feel comfortable confirmed children’s age being between 24 and 32 were covered miss led review you taped call following call with customer services this was not the care as informed they are only covered to the age of 18 miss sold
17 novembre 2025
Réponse de Dadsurance
Thank you for sharing your feedback. We’re really pleased to hear that you felt the overall service was good, but we’re genuinely sorry that part of the information discussed on the call caused confusion regarding the Square Health benefit.
We fully understand why you queried this, especially as your children’s ages were mentioned during the conversation. After reviewing the call, we appreciate how the misunderstanding arose, and we apologise that this left you feeling dissatisfied.
Your policy has now been cancelled as requested, and we’re sorry it reached that point. We’ve already fed this back to the team member involved so they can be clearer in future when discussing eligibility for value-added benefits like Square Health. Your feedback helps us improve, and we’d like to thank you for giving us that opportunity.
If you need anything further or would like us to review alternatives in the future, we’d be more than happy to help.
Réponse de Dadsurance
Hi Richard, thank you for your review. I’m really glad you found the team helpful and understanding — that’s exactly how we want every conversation to feel. If you ever need anything else or want to go over anything again, we’re always here to help.
Great deal
It started off with a huge quote but they worked out a great deal for me and I have various health and mental heath issues.
I am very happy and now have cover for my little people
21 novembre 2025
Réponse de Dadsurance
Hi Richie, thank you so much for sharing this. I’m really pleased we were able to work out a deal that suited you, especially with everything you mentioned around your health. It’s lovely to hear you feel happy and have the cover you wanted for your little ones. If you need anything at all going forward, just let us know.
Réponse de Dadsurance
Hi Vincent, thank you for the review. I’m really glad to hear you found the service excellent. We always want things to feel smooth and straightforward for you. If there’s anything more you’d like help with, we’re here any time.
Réponse de Dadsurance
Hi Marius, thank you for taking the time to leave a review. It’s great to hear you found the staff nice and that everything was explained clearly. I hope everything continues to go smoothly for you, but if you ever need anything at all, we’re always happy to help.
wrong advertisement of policy price
The advertisement I saw stated a rate of £2.50 per week, which would amount to £10 per month. However, when I received the call for discussion, the minimum offer I was given was nearly £20. Additionally, I have not yet received the policy for review, despite already setting up the direct debit.
14 novembre 2025
Réponse de Dadsurance
Thank yoou for your feedback and time taken. I can see the policy was only set up yesterday and the pack has been posted today. We undertook a significant amount of time to understand our customer needs when this product was designed and the majority preferred the traditional postage route for documents; my apologies if the agent failed to make that clear. We have recently established a digital route as well which will go live in the next 7 days, allowing access to your documents within 24 hours of the policy being activated. I will look in to the promotion, but the £2.50 I believe reflects the minimu premium entry level. Thank you again for your feedback. If you need further support please don't hesitate to contact me directly, Michael Cullen, Compliance Manager m.cullen@smartercover.co.uk
It was well explained and options given…
It was well explained and options given for me to make informed decision on what I want for my family.
11 novembre 2025
Réponse de Dadsurance
Thanks, Patrick! Great to hear everything was clearly explained and that the options helped you make the right choice for your family.
I was impressed by the friendly…
I was impressed by the friendly approach, the transparency and clarity of it all
30 octobre 2025
Réponse de Dadsurance
Thank you, Mr Karaboue! We’re so glad you appreciated the friendly approach and clarity — that’s exactly what we aim for with every conversation.
Great service
Well if all your staff are like Matthew 6 stars outta 5,he explained everything very clearly,wasn’t overbearing,was too the point but couldn’t have done enough to be honest and felt like I had known him for years:)anyway great customer service and just made me wanna sign up.
5 novembre 2025
Réponse de Dadsurance
Wow, thank you, Claudio! Matthew will be thrilled to read this. We’re delighted he made everything clear and easy to understand — we really appreciate you sharing such kind words.
Friendly and informative
5 novembre 2025
Réponse de Dadsurance
Thanks so much, Vijay. We’re so pleased you found the team friendly and informative — that means a lot to us!
Réponse de Dadsurance
Thank you, Miroslav, for your review. We’re really pleased to hear you received great advice and that your experience was a positive one.
The procedure was straight forward and…
The procedure was straight forward and easy to understand.
13 octobre 2025
Réponse de Dadsurance
Thank you, Yolande, for your kind feedback. We’re glad you found the process simple and easy to follow from start to finish.
Great service from David T
Great service from David T, clear and concise instruction and all information was made clear. Peace of mind for myself and my wife knowing she won’t have any burdens if something was to happen to me.
10 octobre 2025
Réponse de Dadsurance
Thanks so much, Paul. We’re really glad David made everything clear and easy to follow. We’ll pass your kind words on to him.
Excellent customer service
Excellent customer service, courteous, helpful in answering my queries with levels of cover provided. My agent Paul was absolutely great.
9 octobre 2025
Réponse de Dadsurance
That’s great to hear, Naveed. We’re so pleased you found the team courteous and helpful. Thanks for taking the time to share your feedback.
Quality service
Quality service. Operator was smooth laying out the policy. Fantastic service and thanks again for the ease and simplicity.
8 octobre 2025
Réponse de Dadsurance
Appreciate that, Richard. We’re delighted the policy details were laid out clearly and the service felt smooth for you.
Réponse de Dadsurance
Thanks, Eric. We’re happy to hear you found the call professional and polite. Really appreciate your review.
Quite a lot to take in at once
It was quite a lot to discuss over the phone while time consuming as well but relevant all the same and the insurance guy knew his industry well with the clear, vivid explanations of grey areas I found (Or thought I found).
6 octobre 2025
Réponse de Dadsurance
Thanks for the honest feedback, Chidi. We’re sorry it felt like a lot at once. If you’d like, we can break things into shorter calls or follow up by email to make it easier.
Great customer service
Wot made it great cos the gentleman went through everything so professionally and explained everything to me this is why I took the insurance out thanks so muck
3 octobre 2025
Réponse de Dadsurance
That’s lovely to hear, Fred. We’re so glad everything was explained properly and at your pace. Thanks for sharing your experience.
Réponse de Dadsurance
Brilliant, Chris. We’re thrilled it was quick and straightforward. Thanks for the great feedback.
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