Dale Head Hall, Lakeside Hotel Avis 6

The setting by the lake is beautiful
The hotel’s horrendous. Our superior lake view room had damp patches with stained dirty carpet. Half the handles were missing from the chest of drawers. With a chunk missing. The wardrobe floor was dirty with a big hole in the bottom.

Last minute booking, wish we hadn't🙈. Booked self catering as nothing else left. Ushered to a block adjacent to hotel. First thing was the smell, damp, mouldy smell. Bathroom was modern, towels looked threadbare and yellow. Cobwebs and dust everywhere. Sat on sofa and sunk in, struggled to get up! We asked reception about food and we're told to walk up the road to the kings head or drive to Keswick village. A hotel that doesn't serve patrons food? Well not self catering patrons obviously. Honestly this place is like something out of horror movie. Please don't waste your money like we did. Only positive was the view of the lake. I'm sure there are much nicer places. The hotel itself looks like a care home inside! Dated decor, furniture etc.. owners obviously aren't bothered about customer experience. Such a shame, could be lovely.

I really like the scenery. The hotel has a charming, cozy ambience with a traditional feel. The rooms are comfortable, and the common areas have a warm, welcoming vibe. Thank you!

Bela:)

My husband had surprised me with an anniversary break and in my opinion he did good!!
We arrived at the hall just gone 3pm on the 25/03/24 for a 2 night break and were very pleased of the surroundings the nature the lake and the charming character of the building. On entry to reception we were shown to our room by Dale, a beautiful room with an enormous bed your usual coffee/tea facilities hair dryer ect are provided the room was very clean and well decorated the view out of the door onto the garden was wonderful we were in room 11. Dale explained what we needed to know regarding safety breakfast an option for evening meal and the times off service Wi-Fi code if required and then we were left to settle in to our surroundings. On closer inspection the room was spotlessly clean and well fitted the bed was very comfortable and towels and lotions were provided, remote control TV we also had a small seating area looking out on to the lake and gardens. Outside the room from the back we had a patio area with overhead cover and wicker furniture to take in the breath taking views. We decided to eat at the hall on the first night which was in the bar and we asked to check for availability for an extra night and were able to extend our break. The menu is small main meals only, hubby had the double burger and I had the sea bass and it was lovely I must say. We spent the evening talking to Dale finding out the history off the hall and then retired to our room. A very comfortable sleep was had and being woken up by the birds was pleasant. Breakfast in the dining room was excellent you get the choice off cereal dried fruits fresh fruit yogurt choice of juices full English or salmon and scrambled eggs toast and jams tea or coffee and looking out onto the lake was relaxing and peaceful. Talking to other guests we all agreed that nothing was too much trouble from our hosts and service was quick. The hall is a family run business and you really can see the passion and pride they have in running it and making the most of the experience you have. Dale and the family have many ideas for the hall itself and its surroundings with many ideas for the future and we look forward to seeing how they go as we will be returning time and time again.

I wish I was reviewing this hotel but unfortunately I never got there. What on earth was going on I really don't understand. I had a gift voucher given for my birthday , expiring July 2022. I live in Yorkshire but my partner is in London and has never experienced The Lakes so we opted for this hotel in Thirlmere. We did everything that we had to do; obtained an activation code for the voucher etc then rang the hotel. We asked about a Saturday night and was told that it would be reserved, but had to follow up with an email, and to confirm in the email that the booking included breakfast. I did this and my partner arranged transport from London. When it was about a week beforehand we became quite worried as hadn't heard back, so i rang again. It took ages to get through and then a curt lady advised that we couldn't have booked a Saturday night as the voucher doesn't allow that, that their contract with the voucher company expires in April, even though my voucher expires in July. She also told me that their email had not been working since before Xmas!! Admittedly when I checked the voucher it did say not valid for Saturdays , though I think we could have been told this. The unhelpful lady then confirmed that I could book the night before. I said that would be fine ( my partner was travelling up North on that day anyway) and she asked me to put it in an email!!
I sent an email to the email address on the site, that the lady on the phone confirmed was correct and I also put the enquiry through on their website.
NOTHING SINCE. Not an email, not a phone call. I have tried to call so many times and no one answers the phone. My partner had hired a car to travel up to the hotel so that money was lost. I spoke to the Issuer of the gift voucher who said they had no record of our booking and we need to take up with the hotel. Chance would be a fine thing.
What a disappointment. What a mess. What appalling customer service......They don't deserve guests.

Promised i would make a trust pilot to leave a review here.

Great place, lovely people
and thanks to dark haired barman for a smashing service in the bar

we will be back

Thanks