Dan Murphy's Avis 

I was until very recently a loyal long term customer of Dan Murphy notwithstanding their very cumbersome online ordering process and inconsistencies in their interpretation of the Terms and Conditions of their Price Guarantee Policy.
For reasons that are hard to understand the conditions prescribe, inter alia ,that an order has to be delivered rather than store pick up if the pick up store address is more than 10 kms from the location of a competitor with which a customer is comparing prices.
This imposes additional costs and inconvenience to Dans customers living in Regional areas.The condition is imposed inconsistently depending on who takes your order.
When Dans insisted that a recent order of mine had to be delivered I was not very happy but subsequently disgusted when my order for 6 cases of Giesen Sauvignon Blanc eventually arrived only to find that the wine in each case was over 3 years after the recommended use by date detailed on the box.
While these were promptly replaced is emphasises the disadvantage of delivery as opposed to in store pick up where of course the expiry date could be checked before leaving the store.
For many years that I have been a regular customer of Dans and I have been satisfied that I was getting the best price pursuant to the Price Guarantee process notwithstanding the frustrations often endured .
However one of Dans principal competitors(Liquorland) while dragging their heels in the past have now lifted their game significantly..They now very frequently offer a wide range of Bulk Buy or Special Price options with a very simple ordering and pick up process
.Liquorland is now my first port of call and I recommend that anyone not happy with Dans give them a go.

scam scam scam. Dan murphy! why your delivery service is so horrible!

Delivery late, hasn’t turned up yet. Boy on app rude, no advice as to when delivery will take place.

IMO
Vote down Endeavour Group stock.
Asx code EDV
(Owner of Dan Murphy's)

Dirty Dan's
FAAFO

D.M Stop forcing unfair and ridiculously high amounts of personal data from your customers, simply so they can log back into their already verified accounts. Meanwhile your D.M chat agents provide the ongoing excuse that D.M need the extra personal data because your online backend system gets confused or messed up with out it.
Bull shit - You Alone Endeavour group, are responsible for programming of your algorithms that keep forcing this info to be inputted before customers can log back in (many of whom btw, already had functioning online order with pick up at store accounts) are being forced by your DM chat agents who are promoted by your algorithms and management to hand over more and more of their personal data!

Which you, could share with affiliate companies whom happen to own insurance companies too...but
of course you will deny this or will you? After all, it's true that it is possible (could) or is it probable?

Staff always looking to assist you, especially trying new products. Good service and prices, you guys can't be beaten!!!

The delivery window was just "Friday" or "Tuesday", and for twice, I waited from 8 in the morning, then I get message saying they attempted and failed to deliver, but I was at home and no one came, no phone calls, no emails, only a msg telling they failed to reach me. More funny thing is that the "service" worth $15 and now they don't even give me the option to reschedule again or pick up by myself, on the other I have just received a parcel containing 5-6 items from Taobao, they can deliver from China in about a week for $10, is it too easy to make money in Australia.

This is my favourite wine shop to browse in, but their app is hopeless. I tried to place an order, ticked the right boxes, had all the right info. Clicked place order, but instead of going to paypal as it stated it would, it just went back to the payment details and delivery screen. I did this 3 times, it just wouldn’t work.

I put an order in on Wednesday and was given a delivery window of 12 - 4pm, I have been home waiting since 1pm. Got a message at 5:45pm saying attempted delivery at 5:15pm but noone came, noone knocked and because it was outside of delivery hours they couldn't organise a redelivery for the next day. So even though it was no fault of my own I have to wait until some time next week for it to be delivered when i feel like it should be first on the delivery list for the next day because it was missed due to "running behind schedule" as i was told. Its just disappointing and unacceptable. I expected more from a big corporation.

Leviathan morbidly obese toddler male with fake tits and pigtails (6.4 feet) scares the crap out of me for browsing. I have been in retail customer service for years. This is embarrassing. We now have to buy product from mentally unwell unchecked employees.
bye bye Dan. You ate yourself.

Placed an order for delivery as this was the only option (normally I visit a store). Delivery scheduled today between 11am and 3pm (Sydney). Got an SMS at 1:40 saying they tried to deliver at 1:08 -- thanks a lot for telling me 30 min after the fact. I was at home and waiting since 11am, but the lazy delivery contractor just decided to bugger off. NEVER order delivery service from DM! I had been successful for years prior (a few years ago) -- not sure when they changed the business model to NOT have a call centre and then lie about delivery attempts.

I have made two online orders from the Perth store in the past 6 weeks. Neither of them have been delivered on time if at all.
Trying to contact customer support service is a complete waste of time.
To anybody else thinking of using their delivery service, don't bother unless you enjoy frustrating wasting of your time.

Dan Murphy at deception bay
A lovely lady doing the front counter this morning.
Best customer service for long time Rachel I'm pretty sure her name was if not Renee ??
It's always great seeing people enjoy there Job to.

All staff at deception bay are always happy, helpful and thanks to people who work outback to stocking the store.
Thanks again
Keep up the good work

Placed a click and collect order. Website was super easyt to use - got to store early and my order was ready to collect. Very friendly and porfessional staff. Service and manner is to be commended - and a LOT better than others in the same sector. BTW - this was at the Warrnambool store.

Brilliant old school service from Loz who I have had the pleasure of her helping me before.....I work in customer service and it's refreshing to get back what I put in to my customers so thanks again LOZ you keep me coming back...

I left my walking stick at the Caloundra store but no way to call, no bloody phone number. It is a bad stingy joke.

Absolute shit service. Went in with my son who DID NOT TOUSH A THING!!! AND WAS REFUSED SERVICE.DUE HIM NOT HAVING ANY I.D. WHEN HE WASNT THE ONE PURCHASING!! THE SAME OUTLET I FREQUENT MULTIPLE TIMES PER WERK. THAT WOYLD BE THE NERANG STORE. SORRY. BUT YOU HAVE LOST MY BUSINESS.

Shocking Customer Service In Store and Online
I'm writing to express my frustration with a recent online purchase. I ordered one dozen bottles of wine, one bottle of Scotch whisky, and two bottles of La Plancheliere French Craft Pink Gin (700ml) today at 11:55 AM. I traveled 57 km to your Wangaratta store with my disabled husband, expecting a smooth pickup experience.

Upon arriving, I found one bottle of gin was missing from my order, which no one informed me of when handing the order over - Upon querying this fact the store manager, informed me they only had one available but no one had intended to let me know. I was outraged that I received no prior notification about the incomplete order, as I would not have made the trip for just one bottle, especially since BWS is much closer to my home.

I also inquired about my $46 refund for the missing item, but have yet to receive any confirmation. After waiting in the store for 38 minutes, I finally received a note from Susan from the Endeavour Group saying my refund would be processed eventually, which was disappointing.

The lack of professionalism from the store manager was unacceptable; her sarcastic remarks and dismissive attitude were highly inappropriate.

Last week I tried to find out how long my DM Brighton would hold a Click&Collect order. After not getting anywhere via DM’s phone number (can you believe no option allows you to talk to a human as all of them end up with ‘talk to our bot’ - or more like ‘talk to the hand’ but different story), I wanted to share the feedback with the store manager on duty.
A result young lady stopped me after 2 sentences by saying ‘That’s not us. That’s central and there is nothing I can do!’. No sorry for the experience or a slight sign of empathy. As I tried to explain that there is no one else to call, I was told the same. Another young assistant stepped in as well, to even more forcefully repeat the message: ‘Not Us!’. I asked for the real store manager to call me maybe on the following Monday and my name and number were reluctantly taken with the comment ‘He might not call you as it’s the same response, I gave you.’ – yes, and he didn’t call.
Finally, then asking for my click & collect and was told to go around to the drive-through. I pointed out that on the email is said in-store or via the drive-through and that right above her head is the sign ‘Pickup here’ but I was told that’s wrong and ‘there are changes’. Again, no apology or even some pretend-empathy….

Is this a sign that the new generation of so-called store managers seem to just wear the title but not the responsibilities or what it means to deliver customer service?
There are so many older clerks in the store who are always helpful, but the management is failing in-style.

Brighton Store Manager, you got my name and number still, right?

There’s no where to provide feedback directly to Dan’s so here we are.
For the love of God, fix your back end ordering and delivery. Get a delivery partner that can perform their role by actually attempting to deliver by using the door bell. Why on earth is a delivery man getting paid for his job if he doesn’t know how to deliver? Two attempts, my arse.
Next, please invest in problem solving training skills for live chat agents - I gave Simon plenty of suggestions of how he could give me a suitable solution. Yet, he was as useless as a screen door on a submarine. I have to manage performance enough in my own job, I shouldn’t have to uplift the performance of Dan’s staff as a customer. The outcome? Now I need to stay home for a third time for another inevitable failed delivery attempt at a week late birthday present. Onya Dan’s.

I don't trust this site as they have taken the money and failed to deliver. What makes it worse is that there is no avenue to do discuss the issues and no one has returned my attempts to contact them in over 2 weeks.