datatrack-labs.co.uk Avis 

Can't fault them. I decided I had to leave a review after reading some of the negative reviews that I read AFTER I sent my hard drive to them, they had me a little worried.

My external hard drive died, what made it worse that I was in the process of consolidating and tidying my data so that I could back it up! It was primarily my photograph drive, so had lots of sentimental photos, baby photos etc. I had a go trying to retrieve the data via software myself, but no joy.

I contacted DTL, they emailed and called me, explained the process. They did send me a quote but I didn't put much faith in that quote as they hadn't seen the drive yet.

I had it picked up on the day I specified. I heard back from the company quite quickly, informing what was wrong and given a quote for the work. It was a lot higher than the original speculative quote but like I said, I wasn't expecting that quote to be accurate.

They did the work, returned the data on a new drive to me faster than expected and I've gotten almost all of my photos back. Honestly couldn't be happier but mostly relieved!

My only critique is to not bother sending the speculative quote as some people might not realise that might not be accurate depending on what the problem is.

But I've got my data back, precious memories that are priceless really so I didn't mind paying the money to get my data back.

After taking my Laptop to my local computer repair shop, I was informed that any data retrievable from the hard drive would require a company that specialises in data recovery. A search on the internet provided a few eye watering quotes. The Company that stood out for cost, and took the trouble to contact me and explain their service, was Datatrack. They arranged the collection of my hard drive, and within a few days I received detailed emails informing me, without any request for payment, the cost and plans for the retrieval of my data. Not all the time the company answers the phone, but found leaving a message or email, they called back. I cannot find any negativity with Datatrack and would recommend their services without hesitation. Their time and patience taken with a 'silver surfer' whose knowledge of technology is limited, was exceptional. Thank you Datatrack.

I had a hard drive pack up on a 2012 iMac taking with it all our photographs. Although we had backed up via time machine to a time capsule we were unable to read the backup after replacing the hard drive.

As a last resort, we sent the original disc to Datatrack and they were able to retrieve all of our data.

This was not a cheap episode but we now have all our history back so I guess that is priceless.

I would definitely recommend them. Michael Owen was extremely good at replying to emails. My only criticism was that I never did manage to contact them by phone and nobody ever returned a call. As this was in the middle of a major COVID outbreak this is perhaps understandable

This company has performed an excellent service in recovering ALL the lost data. It was carried out in the stated time and the experience woud have been perfect, but for one aspect---they never returned any of te phone calls I made to them. I left plenty messages, but not one call was made in return to me.

Great service and turnaround, all data was saved! Would highly recommend.

I tried a couple of favourable review ,local computer repair outfits but they failed to extract the stored documents on my device.
I looked further afield looking at reviews and decided to trust my device to DTL Data Recovery who clearly mapped out the procedure involved, cost and timescale in order to retrieve my documents. True to their word my Documents were saved, stored and back with me as discussed.
Delighted,relieved and thankful.

From the very beginning, I had quick replies to all queries, and the turnaround time was very good. All data recovered and copied on to a disk I sent in. Very easy company to work with. This is not a cheap service, but if you need your data - this is the place to go.

Professional, speedy and efficient service. Recovered all my lost data, huge relief
Thanks to the team

Datatrack undertook a very comprehensive preliminary review of the problems with the faulty external drive and provided an excellent illustrated report without charge. Following my agreement for Datatrack to retrieve all files from the faulty drive, they did so at a highly competitive price. So all in all, an excellent and highly professional service.

These guys saved my data! So easy and knowledgeable... very affordable considering, excellent work highly recommended!

Please AVIOD this company. According to their website its free assessment, the prices look attractive and no data no fee. NONSENCE! On receiving my hard drive they emailed to say that as my HD had been looked at before, which it had by another company who I couldn't afford at the time, it doesn't qualify for the free assessment. They then charged me £120 to assess it but said there were confident of recovering my data. This was all old family pictures etc. I then receive an email saying it doesn't qualify for the no data no fee and quoted £580 not inc vat and demanded i pay 50% up front and said they then wasn't going to guarantee recovering ANY data with no refund. Previously they'd quoted around the £200 mark just to lure you in. I appreciate these things are not cheap but the whole way through I was mislead and they've ripped me off to the tune of £120. Coupled with rude sales team Id AVOID these cowboys.
Follow up to to DTL returning my hard drive, I received an email from them saying its been posted and included a tracking number. This was until i wrote a negative review about them to which I then received an email demanding another £40 yes FOURTY pounds to send it back to me. This itself speaks volumes about this two bit company. Not sure you'll be able to lie your way out of this one! Posted with tracking number then changed to more money demands.
Customers do yourself a favor and read the many many negative reviews and choose another legitimate company who wont try and pull your pants down.
DTL please use that £120 you rinsed out of me for lessons in politeness and decency training.
Pathetic childish response from a two bit company. I have no hidden agender against this "company".
If customers wish to not take my advice, please read all the many others whos pretty much said exactly the same!

I think of myself as being fairly techno-savvy and always lecturing others on the need for backing up data. Then it happened - HD crash. No problem, bound to have backed up. No, Windows (not Me!) had altered my default folder options and 10+ years of research vanished. My usually reliable local PC shop couldn't help. Datatrack-labs ran an analysis. Took a punt. Their summary of file content recovery seemed too good to be true given it was a hardware issue and multiple sector damage. Disc contents returned by way of an external 1TB HD. Everything recovered. It wasn't cheap but the cost immaterial compared to the value of my time and sanity. Good and prompt communications throughout, despite the pandemic.

I lost all my data just before the lockdown and wasn't able to work for for a while. Luckily DTL were there to help and I managed to get all my files back in one piece & at a better price than other services. A definite 5/5, I would highly recommend & definitely use their services again.

I can’t thank the Datatrack team enough for recovering my corrupt hard drive. You see, I lost my husband in March this year and all our precious photos and videos of years of Greek holidays were on there. I was heartbroken when I couldn’t get the hard drive to work but luckily a search online brought up Datatrack. They couldn’t have been nicer and eventually (after a small blip) I was reunited with all my previous memories....priceless!!
Thank you Datatrack, especially Michael, who dealt with all my panics very graciously.

Scam company. Claimed that they couldn't possibly recover an industry standard SanDisk USB because they couldn't open it up, eventually sent back the USB after a lot of fuss and legal threats, on return the USB was BURNT which it wasn't before and the data was unrecoverable as a result. Do not go near.

Ignore the poor reviews below, in comparison to similar companies in the area, this company is the best, and best value for money.

Had a hardware problem with an external hard drive that resulted in some of the sectors in the hard drive being corrupted. Initially sent it over to another company, who then held the hard drive for ransom and charged a lot of money for it. Contacted Data Track labs and they quoted less than half of what the other company did and had it quoted, done and sent back to me within 6 days.

If you have an issue with a hard drive or external hard drive i'd recommend these, they are reassuring on the phone and deliver what they promise.

Gareth

Very prompt and value - for - money service. Kept informed at all stages. Quotes clear and accurate. Delivery as promised. Highly recommended.

I had been have problems for a few weeks accessing my files and one day bang! my computer just give up....I contacted a mate to ask his advice and he told me he had used Datatrack labs for a problem he had...So i contacted them and within several days i had all my files back..Thanks to Datatrack labs my business is up and running again....

The company gave me a quote but the real price they have asked after was like 10 times higher what makes no sense at all. Tried calling them many times but they keep telling me I'll get a call back and obviously no one ever did call me back. So I continued calling them but... same story... no body knows anything and they need to talk to someone and call me back.

I sent these people my external hard drive that had a lot of irreplaceable personal photos and documents and a lot of other things that I thought I would loose owing to corruption of the drive. I was a bit dubious about sending it off, as I thought nothing could be done. I needn’t have been these people have done well. And I am well pleased. All my data back, nothing lost and a quick turn round.
Before they started they told me what the problem was and would not start, till I gave them the go a head. In emails I have sent them I told them that should I ever have another problem like this I will not hesitate to use them again Many thanks to all at Data Recovery