Sent several emails to Micheal Owen about sending back my hard drive- this has been ongoing since April 2025. Completely ignored. Extremely distressed and reading other reviews nothing will change... Voir plus
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Lisez les avis des autres
Sent a drive to have data recovered off it in 2022, they couldnt recover anything, fair enough but its 4 years on and they have still not sent the old drive back despite repeated attempts at contactin... Voir plus
Datatrack did an excellent job with my lost data. We went with the Gold option which Michael explained clearly to us. Fortunately, he was able to retrieve all my precious photos and much-needed docu... Voir plus
L'entreprise a répondu
I had a deeply distressing experience with Datatrack Labs. The Bait: I was given a professional quote of £99 + VAT. Based on this, I sent them my hardware. The Switch: Once they had my propert... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We believe in providing you with the very best opportunity to recover for the lowest possible fee. Our services are used globally to restore lost critical data. We are pioneers of data recovery and are one of the longest established data recovery companies in the UK which annually submit accounts, are VAT registered, registered with the ICO. Trust real experts with your critical data. Trust Data Recovery.
Coordonnées de contact
Regus House, CF23 8RU, Cardiff, Royaume-Uni
- 08000433282
- sales@datatrack-labs.co.uk
- www.datatrack-labs.co.uk
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 77 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
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True Data Recovery Gurus!
Hats of to the guys at Datatrack Labs. They achieved the impossible. All data recovered from a disk which had been written off by another specialist. Eternally grateful to Neil and the gurus out the back!
Good but expensive.
I cannot fault the service I received but data recovery on a whole seems very expensive. I'm just happy I got all my files back.
Five Star Service!
Contacted numerous companies regarding my hard drive failure, most of them were only concerned about me getting my disk sent in as soon as possible, Datatrack however took the time to listen to my problem and it wasn't a pressure sales phone call. They advised on what they could do and gave me a belief that I would see my data again. Also they were the only company which didn't try running the other companies into the ground.
Datatrack Labs restored all my data to a handy portable disk and sent it to my works address secure delivery within 48 hours of payment. A big thank you to Neil the operations manager. Five star service.
Life savers!
If you ever drop a Samsung portable hard drive then these guys should be your first port of call. I foolishly went to another company who held the disk for 4 weeks and then confirmed it was impossible to recover the data. Datatrack Labs managed to recover 3 critical PST files from the disk, if I could not get that data back my job was on the line. They are life savers!
It cost me £100 to have it assessed as the other company opened it and a further £500 for the recovery. Datatrack Labs informed me if I went to them first then the assessment would have been free and the recovery fee would have been £200 cheaper. So take my advice and save yourself some money, go straight to Datatrack Labs if you ever need a professional data recovery service.
Broken Memory Card
Datatrack Labs were very professional throughout the whole process. They saved over 90% of my photographs from a very poorly memory card. I am unable to award the full five stars as they refused to provide the data on numerous CD ROMS so I had to settle for a USB flash drive instead. I would recommend them to my friends and family in a heartbeat.
Dell RAID 5 Failure in London
Dell RAID 5 Failure in our London office, shipped server to Datatrack the same morning, received a same day evaluation and data returned within 48 hours. Crisis Over! Terrific.
Hard Disc and Toddlers do not mix!
My toddler pulled my external hard drive off a table, the disk starting making a sort of chirping sound. I was distraught. I submitted a few quote requests with various different companies, Datatrack were the first to respond. I spoke to Neil (who was very polite and understanding by the way (sorry for all the tears Neil) and he eased my fears about losing all the photos of my children since birth. Neil arranged Parcel Force to collect the Hard disc and sent me a report the same day they got it. They recovered every single file and I mean every file! Ok, it was quite expensive but the service was worth every penny. I cannot thank these guys enough.
Broken flash drive
My USB flash device got bent while in the PC. After calling several companies I decided to use data labs because they offered a fixed price for recovery. They recovered it and returned data on another flash drive ( which I now back up without fail )
Great turnaround of our NAS data after it failed
We had a catastrophic failure of our NAS device recently and we needed to get the data recovered.
Neil and the datatrack tram were able to review the drives and within 24 hours they updated to confirm they could recover the data.
datatrack gave a great service, were able to talk me through the process and got all of our data back.
An excellent outcome.
Recommended
These guys came highly recommended and didn't disappoint. Thank you Neil and Co.
Lost Data Recovered!
It appears this industry is a minefield, I must be one of the lucky ones as I found DTL and they were nothing short of magnificent. I would recommend this company to retrieve your data every day of the week!
Very Pleased
A company which knows it's subject. They recovered all of my data which my local PC guy said would be impossible. Slightly expensive and a delay in the dispatch so cannot award the full 5 stars.
My Data Recovery
Datatrack Labs were fast to respond to my request, arranged to collect my failed hard drive and provided a very prompt diagnosis. They recovered the data within the agreed time and sent it back to me on a very useful portable hard drive. I am very pleased with the service I received.
First Class Service
Datatrack Labs saved all my photos from my dropped Seagate. First class service and I highly recommend them.
Buffalo Nas Drive Failure
Searched high and low for a company to retrieve my files, found Datatrack Labs in Cardiff. Neil dealt with my initial enquiry and filled me with confidence in their service. I had the device collected, diagnosed and recovered in a space of a week. Brilliant service.
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